business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Unbelievable
August 1, 2022

It is so frustrating that you deliver to Canada but you can't get us return labels without a huge ordeal. You guys sent me the wrong product. I had to sit on the phone for 30 min with a laptop to get return label. This isn't t the first time this has happened and it is making me want to end my subscription to be honest.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Renee,

Thank you for taking the time to leave a review. We are sad to know that you received the wrong product and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Ohio
1 review
0 helpful votes
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Love most of the products!
March 1, 2023

I did have a repetitive issue with a particular product and submitted a nice but constructive review. I expected to receive any type of acknowledgement from the company, a simple "thanks for your thoughts and we will look into it" was all I was looking for, but nothing. Nonetheless, I continue to purchase other products and am very satisfied.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Casey,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Maryland
1 review
0 helpful votes
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Hide and seek
September 1, 2022

The website is slow to update available colors when you select an item. Also, it is frustrating that the same item is shown in separate listings but in different colors. I always feel like items are hidden so I spend way too much time when shopping the site trying to make informed choices. My time is limited and precious.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Janine,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Louisiana
1 review
0 helpful votes
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Very comfortable and stylish
September 14, 2024

Was the perfect size for my petite body. I receive so much compliments when I wear them.

Date of experience: September 4, 2024
Montana
1 review
0 helpful votes
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Fit was off for me. Waiting for new size.
July 1, 2022

I wear a size 4-6 depending on fit, so ordered a medium due to my waist. (Injury) I can get these in but they're so restrictive I can't keep them in. Sent back fir a size large 2 weeks ago. Waiting.
I love the fabric. Best of all brands I've tried, now just need to get the fit right.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Judy,

Thank you for sharing your experience with the size of the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Oregon
1 review
0 helpful votes
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It's fine but not worth the $$
August 11, 2024

The intro offers are great but not a single thing in their catalog is worth the full price.

Date of experience: August 1, 2024
Illinois
3 reviews
0 helpful votes
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Mens Athletic Shorts
June 12, 2024

Durable, comfortable, and stylish. These shorts are top notch... Amazing for casual wear or for working out. Dress them up with a polo for a quick game of golf..

Date of experience: June 2, 2024
Missouri
1 review
0 helpful votes
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So many great looks!
March 15, 2022

All of the outfits I've ordered from Fabletics has fit me perfectly. I am an xxs so it's always hard for me to find workout clothing that fits and functions the way it's supposed to. I never have to worry about the fit with Fabletics! My monthly subscription gives me a new outfit to look forward to every month!

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello An-Hoa,

Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best.
Renz

Texas
1 review
0 helpful votes
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I order several of the same outfits for myself and a few friends. The items came after the time i needed them and when I got online to make a return I then realized that everything i had ordered was final sale. Fabletics did work with me on the order but for future i feel like final sale should be noted large and towards the top of the page and then again at checkout before you process your order.

Date of experience: March 25, 2018
Sherry E. Fabletics Rep
over a year old

Hello Melissa,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Sherry

GB
1 review
18 helpful votes
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SCAM!
February 12, 2016

I ordered 1 item and apparently signed up for the VIP membership too- like many others £44 was taken from my account. I was shaking with anger on the phone insisting on a full refund and to have my details removed. The phone call was aborted 3 times by the staff on the other end! Thus making me more upset and angry. They refused to give me a refund, eventually after a lot of shouting on my end I asked to speak to a manager, I was kept waiting and waiting then they finally agreed to refund my money and cancel my account. They know full well what they are doing to people, deliberately misleading customers! It is an absolute disgrace, I will certainly never buy from Fabletics again. What a shame, I used to like Kate Hudson.

Date of experience: February 12, 2016
Canada
1 review
0 helpful votes
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Not impressed
September 1, 2022

The price is to high and I don't feel like it's made for short chubby people. The straps of the sports bras are always at least 2 inches to long even when they are adjustable. The colors are nice but the styles lately have been not great last summer had much nicer styles. They rarely have the longer shorts with pockets. And the pants I like don't come with the side pockets only the one on the back.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sabrina,

Thank you for taking the time to leave a review. Your feedback about pricing and selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Montana
1 review
0 helpful votes
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Broken website
May 4, 2023

Several times in the last few weeks, I have been unable to either check out items for purchase or the item won't load in order to purchase. This was not a onetime problem, but one that continued over several days with several transaction attempts. It's tough to support a company when the website won't let me purchase items due to a continued error message. It's also frustrating that it's difficult to find customer support that isn't through Facebook.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Amanda,

It is with great regret that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

California
1 review
1 helpful vote
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Good deal but..
March 1, 2021

The price for first purchase and some special deals were good. Quality is decent for the price, but I don't need that many work out clothes, so having to remind myself to "skip this month" for subscription is kinda extra work and annoying for me (though it's good to have an option to be able to "skip"). And when I forgot to "skip", I gotta think what to spend it on. Therefore I'd rather unsubscribe monthly payments and just buy it whenever I see something I really like/want.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Woranuch,

We are sorry to hear that you're unhappy with how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Illinois
2 reviews
4 helpful votes
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That all responses have a general response to the bad reviews with the same comment. This mean s they don't care and the a customer service person will reach out to me to keep my membership. Piss off.

Date of experience: May 17, 2017
Samar B. Fabletics Rep
over a year old

Hello,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Virginia
1 review
0 helpful votes
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Great products, terrible site
December 4, 2022

I have a bunch of shorts and pants from fabletics, and have absolutely no complaints about the products. They're great, and I'd recommend them to anyone. My big issue is with the website. Constantly crashing, nearly impossible to navigate, and the constant prompting to join their vip club is unbelievably annoying

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Ohio
1 review
0 helpful votes
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Long-term member disappointed with styles
April 14, 2024

I've been a member for likely a decade, have bought many many items but the last few years the styles are no longer appealing to me and disappointing. I called a few months back to cancel but didn't since I had a return pending and points so I didn't. I used to find it hard to choose with so many options i loved but now I mostly don't find even one I like. I guess I don't care for whomever is now designing's style. Also a pointer; not everyone is comfortable wearing only a sports bra to work out. My daughters and I are not. They are not and have the bodies for it and I never was even when was in amazing shape. Many are there to work, it's our special time, and don't want men staring in desire and women staring in disappointment. Love to see more tops in the bundles too.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Lia B. Fabletics Rep
over a year old

Hello Heather,

We are sorry to hear that the selections we have did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Illinois
1 review
2 helpful votes
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I placed an order in September of 2018 during a "2 for 24" promotion which was advertised on TV and online. I received the product which I was very satisfied with, but I did not place any subsequent orders. However, in January of 2019, I noticed that I had been charged $49.95 each month from October 2018 through January 2019 for a VIP Membership. I contacted Fabletics and explained that I did not purchase the membership. I was told that it is their policy that you are automatically subscribed to the membership during the check out process, but you can cancel at any time. Fabletics would not refund my credit card. This is a deceptive if not fraudulent practice. I will never place another order with fabletics and will tell as many people as I can of my experience.

Date of experience: January 14, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jeanette,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

GB
1 review
0 helpful votes
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Dissatisfied
February 6, 2021

Threads have come out of the trousers already (worn twice) but the worst thing about it is that I signed up not knowing that I'd be signed up for vip membership and they have just taken £49 out of my account! What the hell! I literally have a very small amount of money, hence why I bought a sale item! You have cleared my bank account out! I did not want this and definitely don't remember anything saying I was going to be charged to be a member! I don't even want to be a member! It was a one off purchase. Very poor, not clear. Bad form guys! Bad form!

Date of experience: February 6, 2021
Cole N. Fabletics Rep
over a year old

Hello Carriane,

Thank you for sharing your feedback regarding your overall shopping experience with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Texas
1 review
17 helpful votes
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I have never written a review in my life but this company is so awful I just had to.
The membership is not clear, the membership is tricky and slimy!
I'm so surprised Kate Hudson put her name on this.
Customer Service was terrible when I called shocked about the charges.

Date of experience: December 10, 2014
Massachusetts
1 review
0 helpful votes
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I hate that Fabletics is subscription based and you can only get discounts by being a member and having to opt out on months I don't wish to buy anything. It is a poor business model. I only participate because my teen likes your leggings.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jill,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad