About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
After four attempts to receive a printed return label through online support I'm now driving over an hour to my nearest store to return 5 items that didn't fit me. The pants weren't as described in the ad/photo - the fit looking much different in person. Overall I'm just disappointed and won't be buying from Fabletics again.
Another scam from Justfab. Stupid subscription of £44 a month debited from your account (unless you remember to skip on the 5th day of the month) making this the most expensive place online. Avoid. Remember once the money has been debited its gone, with no way of getting it back, so your forced to spend it on the cheap Chinese made tat they sell.
Hello Chris,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
The shipping takes FOREVER! I placed my order on Aug 19, the items were shipped on Aug 20 but I still haven't received the package! The estimated arrival time just kept being pushed back. I don't know what's going on. I live in Virginia, not the other side of the planet!
Also, the company takes my money away every month and doesn't allow refunds on membership credits! What kind of policy is this? I can't find anything I like and there is no way that I can spend the rest of my credits so I just want my MONEY back!
Hello Shuyue,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I was able to get legging for all three of my daughter-in-laws for Christmas this year. After having babies they were complaining about finding comfortable leggings that covered the baby tummy. I know I love my Fabletics so I ordered them all a few pairs during the sale! I am so excited to give them their gifts! I am sure they will be hooked!
Hello Kris,
Wow! Thank you so much for your feedback! We promise to continue manufacturing beautiful leggings of good quality just for you!
Best,
Bella
Don't do it! They suck you in with a good deal and discounted workout outfit of mediocre quality. Then they hit your credit card with a monthly charge that is not reimbursable and the mediocre quality items are no longer available so you're forced to buy cheap crap with the balance of your credits.
Somehow I have managed to be part of some monthly subscription at £49 a month, three months later, here I am. I've asked them for my money Back but they keep trying to explain to me how I subscribed. I just want my money back and they are refusing. Awful awful company. Please avoid.
Hello Zhara,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I bought the velvet gold leggings this winter and the way that they are cut around the knee/calf is very unique and makes them fit oddly on my body. I bought a puffy vest with the batik print recently and the sizing was also odd in the breast/shoulders. Maybe I'm just a weird size?
Hello Holly,
Thank you for sharing your experience with the sizes of the items you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
They take your money every month for the membership that you were not aware you ere signing for. Trying to cancel the bloody membership is by calling only and they did not answer your calls. Mine was worse because I made international calls from oversea. Please help spread this to stop this big scammers
Hello Kim,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I basically wear fabletics every day. It my main clothing store. They have clothes for almost all occasions from work, to of course work out, to party, and sleep. The staff at my home store are the best too. I can't wait to see another location when i go on vacation. I love fabletics!
Hi Candice,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Always amazing product, wife loves it 100%. Customer service is phenomenal but they use the absolute worst shipping methods. Had a piece marked as delivered then 8 days later the delivery company showed up on my steps at 11pm to deliver. No recourse to them either. Great company of you can deal with trash shipping practices
Hello Andre,
It is with great regret that we received your feedback regarding our shipping courier. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I paid £49 for membership on 14 Dec 20 because I didn't cancel in time. Cancelling is not straightforward, you have to call. I called and cancelled but they took another £49 on 20 Dec. I rang and complained and they refunded it. In Jan 2021, they took £49 and then refunded it. They have just taken another £49 in Feb! Don't get enticed by the offer that requires you to subscribe because even if you cancel your membership, they still take your money. I can't cancel the subscription via my bank so I'll have to go back to Fabletics yet again. Such a shame because the clothing is quite good quality; they just rip you off!
Hello Kairen,
Thank you for sending your review! Although you are satisfied with the quality of our products, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
Their website is literally one of the WORST! You can't see all the styles available. I know this as I can't see what my daughter can see and she is a VIP. You only get to see whatever Fabletics website lets you see, based on your shopping past. That is wrong! I'm losing weight, therefore I should be able to see all items available. And Always always always everything is sold out! So disappointing for such a great product! Their leggings are the best, so I keep trying.
While subscribed to Fabletics, I was able to receive many new styles that fit well and we're so soft. I liked that my subscription gave me a free item each month, but I had to make sure it was the same as the cost, if not more, so I would get my moneys worth.
Hello Natalie,
Thank you for the nice words that you said about our products and the VIP membership. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I bought something in November as a gift and somehow got on the VIP list and now I'm being charged every month for store credit. They won't reimburse me the credit. So now I'm stuck with store credit and it sounds like they are out of everything and website is down often. Not good
Hello Joanie,
We appreciate the feedback you shared! We're sorry to know that you dislike being part of the VIP membership. Our Member Services team will be contacting you right away to further assist you!
Best,
Dean
Unfortunately I was not a fan. Item ran all the way up the from the crotch to the back in my first wear. Therefore I was walking around with my panties showing and nobody even told me! How embarrassing. Things happen but I had such high expectations and they did not fit the bill.
Hello Jacqueline,
Thank you for the feedback! We are sorry to hear that you were not satisfied with the quality of your purchase. We are continuously striving to satisfy our member’s needs, so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
They are very good at getting items to you, and if an item will be delayed they also let you know. Which is pretty unusual in the world of customer service. They don't wait until the customer notices it should be arriving and then having to contact them to find out where its at.
Hello Elizabeth,
Thank you very much for such a great review! Your feedback is such an inspiration for us to strive to provide excellent customer service to our members.
Have a wonderful day!
Best,
Bella
Fabletics has been my go-to for all my fitness outfits! I love love love them! Always happy with my purchases and they never cease to amaze me every single time!
Thank you so much for making the best outfits ever!
Much love to you all!
Keep healthy!
Hello Anna Marie,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
They suck you in with a great price on leggings for new members. I thought it would be like most brand memberships that you get discounts and maybe earn points but instead they charge your card $50 a month (for nothing!) and hope that you do not notice! They provide not notice that the charge is about to be made or that it has been made. When you go to their website you cannot even see how much credit you have - if this is not a scam then why are they trying to hide it from their customers? When you do notice they will only refund part of the money and say you have to spend the rest on their merchandise. If they had products that were worth the $ they would not have to trick people into getting charged $50 per month that can only be spend on their overpriced products.
Hello Joan,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Now I do understand the system and that you have to say skip this month between the 1st and the 5th, but every time I call them to cancel (you have to call and talk to a foreign person) they offer me a credit. Took it this time, but yet again they did not give me the credit and charged my account. I am furious. The last outfit was cheap and ugly. Nothing like the picture. Too bad Kate Hudson has her name on this crap of a company. I would run if I were her. Never doing business with them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joshua,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about returns/exchanges. Our Member Services Team will reach out to you right away.
Best,
Allison