business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
Follow Kim W.
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Very annoying to get notifications about 12$ leggings via text only to go to the Fabletics App and find there is no such sale going on

Date of experience: July 7, 2024
GB
1 review
0 helpful votes
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Ripped off
August 9, 2021

The product it's good. But you will end up being a VIP membership without knowing! I just lost £49, because they will deduct this from your bank account! How?
So disappointing! I have lost £49
Unbelievable. DO NOT RECOMMEND
And please can you delete my details or account from your system. Never thought been ripped off by this way.

Date of experience: August 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Sonia,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Pennsylvania
1 review
0 helpful votes
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Horrible business model & customer service
November 25, 2022

This company is all about taking your money and looping you into sales you cannot back out of. They messed up on multiple orders of mine and their costumer service was non-existent when I needed assistance. After multiple attempts and over a month of messages and 2 phone calls to the company, I still never received my order. When they finally tried to issue a re-order, it was the wrong items. The jacket I did receive, the stitching was all messed up. And they barely attach the tags so if they accidentally get ripped off, you cannot make a return. Slimy business all about the $$. After they messed up on 3 orders in a row, I was done.

Date of experience: November 25, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

California
2 reviews
6 helpful votes
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I had the most horrible experience and can not believe the better business bureau has not gotten on them. My 15 year old was mislead and confused the their hole "VIP" issue. I paid with my card for her order and could tell by the very fine print they were now going to charge my card automatically EVERY month. When I called to cancel the VIP status, they said they can only do it by talking to my daughter. I flipped and said "I am the adult, you took my credit card so I want to cancel it" They would not do it so I put my 11 year old other daughter on the phone who played by older daughter. It was crazy!
I can not believe people sign up to get their cards charged EVERY month and have the responsibility to cancel it. Not only that! To return, and not take an exchange, you pay $5.95 on top of it.

Date of experience: October 30, 2014
New York
1 review
3 helpful votes
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Yes my name is Sheena and I just wanted to let everyone know that I place one order with fabletics and they have continuously charged my husband's account for products I have never received and or have never ordered so be very careful when you use this site or do business with this company. I am very disappointed in there honesty and integrity. Because of this situation I will never do business with this company again. Good job Fabletics! If I could give them less than 1 * I would.

Date of experience: January 7, 2021
Cole N. Fabletics Rep
over a year old

Hello Sheena,

Thank you for writing a review regarding how the VIP Membership works. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Arizona
1 review
7 helpful votes
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This company is awful to deal with! I ordered an outfit that I was not impressed with. I just wanted a refund. After calling in to a representative and her trying to convenience me for about 10 minutes that I should exchange the items, I finally got a return label sent to me via email. I paid $24.97 for the items and was refunded $2.37! When I called to find out where the rest of my money was, I ended holding on the line for approximately 27 minutes while they "looked into" the issue. The only good thing that came out of this was that they apologized for the mistake and stated it will be corrected in 5-7 business days. (I am hoping this is true) I do a lot of online shopping and have NEVER had so much trouble trying to return an item! Not impressed!

Date of experience: December 5, 2014
Canada
1 review
0 helpful votes
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Great products!
April 22, 2022

I got a few clothes from them and so far so good. I might size up for the top since it's made tight to support beautifully the body but I think I need to compare sizes to see what works the best for me! Nice fabrics. I did a few washes and the quality stays amazing! Sometimes I feel like the short are a bit small for my long legs so it's something to be careful about (as feeling like I'm wearing underwear and not "small legs pants").

Date of experience: April 22, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kimberly,

Thanks for leaving a review. We are happy to know that you are satisfied with your purchase. Have a fabulous day!

Best,
Renz

Washington
1 review
0 helpful votes
Follow Kyla K.
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I really loved my Fabletics that I received for Christmas. I've only worn these pants 4-5 times in the 4 weeks I've had them and the seam on the right hip is already splitting and now has a dime-sized hole. These are a size medium (I am a size 8).

Date of experience: January 29, 2020
Indiana
1 review
0 helpful votes
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New Customer
February 13, 2022

I happened upon Fabletics VIP as a one-time customer returning a pair of ill-fitting camo leggings (poor stretch factor). I was over the top pleased Keystone Crossing location took care of it with an exchange. I became a fan and happened in on Labor Day weekend to learn of a 50% off sale in addition to the VIP perks. Every girl in that store is helpful, professional, quick to serve. Impressive.

Date of experience: February 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Bonnie,

Thank you for choosing us! Happy to hear that your concern was taken care of! Apologies for the trouble, but happy it all came together in the end. Have a great day!

Best,
Renz

California
1 review
2 helpful votes
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They try to hide the fact that there is a $50 monthly charge on the vip membership and call it 'free' when it absolutely is not. And then they continue to charge you without you even realizing it until it's too late. When I asked for a refund, the customer service rep told me I can only get store credit, which is useless to me. Their clothing is overpriced and frankly not the best quality or style. I am going to my bank to hopefully get my money back

Date of experience: March 19, 2018
GB
1 review
8 helpful votes
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I will never order with Fabletics again! The VIP 'service' is a complete scam - I didn't receive my 20% off my first order. When I emailed them to cancel my VIP membership because I was charged £44 for not ordering (even though I didn't receive an email notifying me of this!).
The website is a total scam and the products are an awful fit - used to rate Kate Hudson but considering she associates herself with an absolutely scam of a company my opinion has changed. Never order from them!

Date of experience: August 10, 2015
Ireland
1 review
0 helpful votes
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Clothes that make you look GOOD!
April 21, 2024

I ABSOLUTELY LOVE my clothes from Fabletics! I have purchased several sets of leggings, sports bras and Jackets, and let me tell you, these clothes make you look good! They shape your entire body and the leggings really enhance your booty beautifully 😍 I'm honestly very happy with this brand of clothing due to their extremely good quality and decent prices! 👌 Thanks

Date of experience: April 11, 2024
Chad A. Fabletics Rep
over a year old

Hello Alejandra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

California
2 reviews
0 helpful votes
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Wrong size received twice
April 18, 2024

Received one pair of men's pants that was correct. The second pair were the wrong size. I returned them and received the wrong size again. I tried another return but could not get anything because my son's size was no longer available. Did not offer a refund either. A shame, my son loves the pants that were the correct size. Disappointed.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Amy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the incorrect size you received. Our Member Services Team will contact you right away.

Best,
Allison

GB
1 review
12 helpful votes
Follow Lucy M.
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At the till they get you to tick the, "agree to terms and conditions" as all online companies do. However they use this to sign you up to a monthly direct debit of £44 which they call a charge. Which then according to them becomes a credit on your account and now has no monetary value. Although it is still your £44. They refuse to refund your money and make it extremely hard for you to stop the monthly account "Charge". Disgusting business practice. Unethical and horrible. Daylight robbery.

Date of experience: March 10, 2016
Wisconsin
1 review
5 helpful votes
Follow Maureen O.
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My daughter accidentally signed up for this scam! She fell for the TV ads that stated you could get a full outfit for $25.00! What a scam. When you sign up as a VIP member they automatically charge the credit card from the initial purchase every month $50.00. Extremely disappointed in the company and Kate Hudson. She is not really a good role model if she is backing this.

Date of experience: February 22, 2015
Georgia
1 review
0 helpful votes
Follow Gretchen Y.
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I am extremely disappointed as this is my 5th or 6th time ordering from you that offers no availability of the cute pattern or colors of leggings your brand is known for. This cause me to settle for your plain ordinary colors. I am xl in top and L in bottoms. I do not feel these sizes are uncommon or hard to come by so why are the popular colors or patterns unavailable ALL the time? I am going to have to rethink continuing my subscription because of this.

Date of experience: September 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gretchen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Nevada
1 review
0 helpful votes
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Love the product... NOT the site
October 4, 2019

I love Fabletics products - the site is not good at best and down right awful sometimes. I wish it was actually user friendly - hard to find certain items. There isn't a search feature (that I have been able to FIND), it's difficult or impossible to narrow down what you see when all you want is a top or a bottom. But once you have something you like, its great!

Date of experience: October 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lisa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

North Carolina
1 review
0 helpful votes
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They changed the item I ordered without telling me because it was out of stock. The only thing they offered me was just an apology and I had to go through the whole return process. There is a reason we choose online shopping to save time, if I had to spend more time to see what happened on my order I would have gone to the store. So disappointing...

Date of experience: November 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Anahita,

Thank you for sharing your feedback regarding your order. We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

California
1 review
6 helpful votes
Follow Dianne C.
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I advise anyone who is getting the urge to start a VIP membership not to bother becoming one. I've had multiple problems with them from the first order. I was a VIP with them for only 2 1/2 months. I just had to cancel because it was unbearable. I don't want to get into detail because it will take me a LONG time to write all of the issue I had with them. Im just telling you. Don't even bother. I do shop online quite frequently. I have an account with zappos, Amazon, GAP and Honest company. Fabletics sucks!

Date of experience: March 4, 2017
California
1 review
0 helpful votes
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Great athletic wear at a great price
May 27, 2022

I am a PE teacher and I wear athletic clothing every day. I have been using Fabletics for at least 4 years. The quality is amazing and at a much better price than other quality athletic wear. I have every piece I've ever purchased and it's still in the same shape as when I bought it. I have tried cheaper brands, but they just don't hold up like Fabletics. I've tried more expensive brands, and I'm really not impressed with what I get versus how much more I'm spending.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angie,

We're so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.

Best,
Allison