business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Washington
1 review
5 helpful votes
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What a scam!
October 6, 2018

Bought one thing off of an ad I saw and the charged me a monthly membership for months without me noticing--yes I get that's my fault for not paying attention but I was still pissed and come to find out I cant use my couple hundred dollar credit for the discounts?!?!? What a load of $#*! I have to spend more money to get deals.
Customer service sucks, the clothes are super plain and the company just sucks.

Date of experience: October 4, 2018
Ivy T. Fabletics Rep
over a year old

Hello Daisha,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Australia
1 review
3 helpful votes
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Just don't
August 13, 2019

I ordered the 2 for $24 promo and was charged higher because I live in Australia. Even after adjusting my region the site still
Claimed I am eligible for the promotion. WRONG! Do not promote something that is so false!

Date of experience: August 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello Ebony,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will be sending a private message to you shortly to assist you.

Best,
Ivy

Connecticut
1 review
8 helpful votes
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"VIP" Member
March 9, 2016

I just ordered an outfit this morning- I should have read reviews prior. Apparently upon ordering, reviews state that you will be charged $50.00 unless you purchase something each month.

So I called this morning to take myself off of the VIP membership. Surprisingly taking myself off the VIP membership would also cost me my "first order at $25.00". That was cancelled too.

Too bad - Just beware.

Date of experience: March 9, 2016
GB
1 review
0 helpful votes
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While I did like the quality of the clothing- I closed my membership November 2021 - I still had £19 credit on my account. I have contacted Fabletics about 10 times to try to get my money back but still 5 months later there is no success. It now says it doesn't recognise my email. This is appalling and a warning to others who consider joining the membership.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of the refund. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Tennessee
1 review
3 helpful votes
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Scam for your money
October 1, 2023

I ordered two pair of leggings. And noticed it automatically signed me up for "VIP" which I didn't ask for. Then I did some digging realizing I would be charged 60$ every month for my ONE purchase. It also was a pain to figure out to cancel, Ofcourse you can't do it online like it states. I had to call customer support after saying I wanted to cancel 5 times, he continued to tell me i could keep my membership just by "skipping" a month three times. So now I cancelled my membership which cancelled my order. I have yet to receive a confirmation about either.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Bailey,

It is with great regret that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Tennessee
1 review
0 helpful votes
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Love Love Love
May 1, 2023

The first time I ordered, everything went smoothly, I received a great deal on my scrub set, and they shipped/arrived in a very timely manner. The scrubs themselves did run small, but I was able to start an exchange for the same set in a different size without any difficulties. They are now my favorites and I just ordered a second pair in a different color for my other job. Will probably end up buying a third at some point.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Alana,

Thank you so much for sharing your feedback regarding your order. We're glad you are happy with the items. We always strive to provide our members with the best products. Have a wonderful day!

Best,
Allison

California
1 review
0 helpful votes
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Love Love Love!
October 4, 2019

I love Fabletics. Comfy, thick leggings. I am very happy with the quality and the fact that you can wear them comfortably without worrying about them being see thru and they do not roll down like all my other leggings.

Date of experience: October 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Patricia,

Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!

XO,
Ivy

Pennsylvania
1 review
0 helpful votes
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Still waiting on refund
July 1, 2022

None of the clothing I ordered were of good quality, and quite frankly, didn't feel good to wear.

I jumped through hoops to get a return label, and am told that I would get refunded in a few days.

Over a weeks later I get a partial refund - about $150+ less than what was expected. I've reached out for assistance by email and phone and am still waiting for a reply. Such a scam. If I could give 0 stars, I would.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sean,

Thank you for your purchase. For assistance with the refund concern, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Ohio
3 reviews
0 helpful votes
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Everything runs two sizes small
May 4, 2023

Check the size chart and then size up two sizes if you are a curvy chick. The quality is great. I would love to see more styles such as cropped leggings. Customer services is very responsive and returns are easy.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Bonnie,

We appreciate the feedback you shared regarding the sizes of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Pennsylvania
1 review
1 helpful vote
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Satisfied older customer
July 9, 2019

As always, my products shipped quickly and arrived in good condition. I can usually find styles that are appropriate for my age and shape. Fabletics offers a wide range of colors, styles and sizes if you are quick to order.

Date of experience: July 6, 2019
Ivy T. Fabletics Rep
over a year old

Hello Pam,

Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.

XO,
Ivy

Ohio
1 review
0 helpful votes
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Pant threading coming undone
March 5, 2023

This survey is very timely as I am very frustrated that the threading on one of the pants I ordered is coming undone, and badly. 3 threads are loose and I've tied them in a knot so it doesn't get worse, but it's bad. I'm extremely disappointed because I know this was not supposed to happen (my other pair is completely fine).

I would like a replacement pair of the pants I bought as I am embarrassed to wear the damaged pants in public.

Date of experience: March 5, 2023
Zeth B. Fabletics Rep
over a year old

Hello Amy,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Arizona
2 reviews
0 helpful votes
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I love the pieces that I keep from my orders
September 1, 2022

I love the pieces that I keep from my orders. However, finding my size/pattern/color/style is getting very hard when shopping. Many time items are not available. I've returned several pieces over my last few orders due to the cut or fit being really wonky. Sometimes it the fabric that's an issue, but most times it's the way the piece is cut which makes the fit very off.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anna,

Thank you for sharing your experience with your order and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Georgia
1 review
0 helpful votes
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It sucks to have yoga pants that are so sheer you feel uncomfortable in a class. Nothing that I have bought from Fabletics has done that yet, and let me tell you, I wear the hell out of these leggings.

Date of experience: April 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Danielle,

We appreciate the time you took to share your experience with us! We're happy that you're satisfied with our products and services! Have a great day!

Best,
Dean

Pennsylvania
1 review
0 helpful votes
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I have been with Fabletics for over 5 years. I haven't purchased in a while, but when placing an order I was unable to receive a discount for 50% off on items that were having a promotion if I used my membership credit. I called an asked them why and the woman I spoke to was rude and would not make exceptions.

Date of experience: October 25, 2019
Cole N. Fabletics Rep
over a year old

Hello Samantha,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Canada
1 review
0 helpful votes
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First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

Date of experience: February 27, 2024
Mary L. Fabletics Rep
over a year old

Hello Timothy,

Thank you for sharing your experience with the prices we offer and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Wisconsin
1 review
0 helpful votes
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Decent gear, questionable service
October 1, 2022

The good: the clothes are comfortable, and when on sale are worth the price for the quality. Shipping updates and notifications come quick and often as they should. The bad: service is meh. They seem to auto enroll you into their Fabletics monthly club with little notice. When trying to make an exchange for pants, they sent the right length, but the waist size was still wrong.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Ross,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Utah
1 review
0 helpful votes
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Best work place I've ever worked at
June 1, 2022

Working with Fabletics has been the best retail work experience I have ever had. The team environment is always positive and constructive, and management was always very supportive of employees lives.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kate,

Thank you for your remarkable review! Fabletics sincerely appreciate it and we’re always happy to hear that our Member Services Team is happy and satisfied!

Best,
Mary

Pennsylvania
1 review
0 helpful votes
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Terrible customer service
June 1, 2022

I like the products, however, they are very expensive and yet have worse customer service than a discount store or other reasonably priced online site. They are unresponsive and refuse to answer questions. They only try to sell you more.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jerry,

Your feedback is important to us! We value you, and we are committed to providing you with a great shopping experience. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Illinois
1 review
0 helpful votes
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Feels so good
June 1, 2022

These shorts were amazing! They didn't ride up on my legs or my butt, made me feel confident and super comfy. The sports bra stayed in place and kept everything in place. I'm gonna have to order more of these!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathleen,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Canada
1 review
0 helpful votes
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Best leggings and breakers ever!
December 1, 2022

I've tried multiple different companies over the years to find good long lasting leggings with no success! I signed up with fabletics and tried theirs, and to my surprise their AMAZING! They'll never rip fade, you can't see through them and the wash like a dream! Their size range is very versatile as well, I'm glad I found them!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amy,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia