business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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Meh
July 4, 2022

I was given a gift card from a loyal customer. I do not share her love for fabletics. Their clothes are never true to size. I've spent most of my gift card on shipping alone. I'm trying to use up the funds (& not just on shipping costs) so I can unsubscribe to the endless "sale" emails. If their items are all worth an eventual sale, why not just reasonably price them to begin with?

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michelle,

Thanks for sending your review! Your feedback about our promos/pricing and shipping is important, and we would like to address this as quickly as possible. We would like to discuss further the sizing of our products. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Pennsylvania
2 reviews
0 helpful votes
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Workout Wear is Great
June 13, 2024

Bought about 6 pairs of tights and 2 tops for the Gym. Could also be worn for fun and relaxing!
All fit well, colors were great. Delivery was quick as well!

Date of experience: June 3, 2024
Canada
1 review
1 helpful vote
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Great quality
July 12, 2017

If you're going to join make sure you understand the rules. The people complaining are obviously slow. Fabletics makes it very clear that you're signing up for a 'subscription' service. I skip most months and I'm not sure why people are finding it difficult to do so. Sorry, but you have to be pretty slow not to find the ONE button/link that allows you to skip... I have never been charged without my authorization.

I make my orders during times that fabletics has sales (maybe twice a year?) although these are getting more sparse. The quality is pretty great on the leggings but questionable on tanks and jackets.

Date of experience: July 12, 2017
Laura T. Fabletics Rep
over a year old

Hello M M,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. If you ever need anything, our member service representatives are available 24/7 at 1-855-202-3570.

Best,

Samar

Massachusetts
1 review
8 helpful votes
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I found the concept interesting thus decided to give the service a try. However, I was not happy with the quality of merchandise received and decided to cancel the membership. The materials were thin and low-quality (had a hole develop in a shirt during first wash!). This is where the trouble began. Good luck cancelling! No one ever answers the phone. Tried calling multiple times and despite being on the phone for hour+ I never got to talk to anyone. Tried different days, different times, same story. However, if I tried calling pretending to be wanting to make a purchase, voila, someone answers. However, I knew that was too good to be true - as that person "was not authorized to make membership cancellation". A complete SCAM! Save yourself frustration and buy your leggings in TJ MAXX/Marshalls. You will get far superior quality and save yourself a headache of trying to track someone down for cancellation.

Date of experience: November 2, 2015
Maryland
1 review
11 helpful votes
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Kate Hudson needs to step out of Hollywood into the real world where people don't buy 50 bucks of exercise clothes EVERY MONTH. Not to mention, it was only $100 later I realized I was quietly being billed 49.99 a month for a "VIP Membership" - for what? To get some email spam? Which clothing company does this? There are a million options and most better than this. This is a sneaky scam and my opinion of this company and it's founder are in the toilet. Stay away

Date of experience: August 27, 2014
Pennsylvania
1 review
0 helpful votes
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Do not do VIP
August 31, 2020

I'm giving Fabletics 2 stars because their legging quality IS good. However, their VIP program is incredibly difficult to get out of, and they will charge you a 49.95 credit if you don't respond to an email by the 5th of every month. Those credits can ONLY be used in 49.95 increments. So, if you want to buy 2/$24 leggings, you can't use the credit. Their customer service is trash.

Date of experience: August 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Sam,

Thank you for sharing your feedback! We are sorry to hear if you disliked how the VIP Membership works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Washington
1 review
0 helpful votes
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Great products and customer service
June 7, 2022

I've been a member since 2016 and absolutely love the products! Since then I've only had 3 issues out of many orders, but their customer service was very helpful and effective. More often than not my orders are fulfilled smoothly. The workout attire is comfortable, cute and durable; I still have some workout tights and sports bras from 2016. IMHO, it seems like the styles and materials have improved over time. Other than the workout clothing the no show underwear and socks are awesome! The no show underwear is true to its name and I have not been able to find any other underwear like it, there actually are no seams when I wear tights or form-fitting dresses/skirts.

Date of experience: June 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Genevieve,

Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!

Best,
Lia

California
2 reviews
3 helpful votes
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I should have known better, I read the reviews, but the outfits looked so unique and cute and I hate paying the high prices to the competitors, but even on my first experience shopping what looked to be great deals, was not exactly the case, as once you see your cart and attempt to pay, you don't get that low price for all your items. Total scam. Why did I not back out then? I bought several items, half of which were a big fail, but since I bought on clearance there was no returns. Once you sign up, if you forget to log in to "skip" then you rack up membership points, oh but you can't actually use those membership points on the super sale items. Also, they have very poor inventory, tough to get your size. But I can't cancel my membership until I spend all my membership points otherwise I have to pay non-member prices which are totally out of line. Stay away!

Date of experience: January 28, 2017
Maryland
1 review
0 helpful votes
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A waste
July 4, 2022

I love their leggings but their VIP service is quite a scam. You used to be able to redeem your money spent when buying clothes. Now if I want to redeem the money I've paid monthly it counts as "1 credit" so I could buy a pair of $30 shorts and have to waste my $50 credit. I've paid into this for years but plan on cancelling now after this change and seeing as my credits expire.

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Megan,

Thank you for your purchase. For assistance with the Member Credit, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Missouri
1 review
0 helpful votes
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Scam
June 24, 2022

The shorts are not made from the same material they used to be. Now if you're wearing a light color short and sweat in them, crazy I know, then you will be carrying a nice sweat stain the rest of the day. Oh just return them? No, all products must be returned with tags in place and product unworn.

Date of experience: June 24, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

It is with great regret that we received your feedback regarding the items we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

GB
1 review
1 helpful vote
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Thieves and liars
December 9, 2019

Thieves and liars, and I have been a VIP member for years. But suddenly you can't even use your own money (£44 if you don't skip, each month) for the sales. I can live with being slow, but not being able to spend my own money how I choose? Who do these people think they are!

Date of experience: December 6, 2019
Cole N. Fabletics Rep
over a year old

Hello Dinah,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Arizona
1 review
5 helpful votes
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I bought a pair of leggings. They arrived. They were great. No problems. Just over a month later, a charge shows up on my credit card for $60.

What?

I figured it was a mistake so I called. They tell me I signed up for their VIP Membership when I made my purchase. Umm. No I didn't. What are you talking about?

So sneaky. I've bought lots of stuff online, so I've some experience with the process. I can tell you without a doubt the subscription process was so subtle that I had no idea.

Supposedly I'm getting a refund but after reading the reviews here, I'm skeptical its going to arrive.

Date of experience: February 13, 2018
Texas
1 review
1 helpful vote
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You'll never get your items in time, no mater if paid for fast shipping or not. And when contacting customer support if you bring up you had paid for premium shipping and it mentions 2 days shipping in the website, they just don't answer anything and you are eventually kicked from the chat site.

Date of experience: June 11, 2023
Massachusetts
1 review
0 helpful votes
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Shipping
April 22, 2022

I was unsatisfied with how long everything took to arrive. It took around 3 weeks to get my package, I didn't necessarily want to return an item that I had wanted for a smaller size due to the wait I will experience (first world problems I know). Blame Amazon for making me a princess, but it would be about 7 weeks I'd be waiting in total for what I really wanted, if I exchanged.
Quality is great!

Date of experience: April 22, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ryan,

Thank you for your review. We are sad to hear that you are not happy with our shipping time frame. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

New York
1 review
2 helpful votes
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Overpriced leggings for cheap quality
January 1, 2023

I've had my leggings for about a month now and they are already getting worn out. I don't even use them to work out in just casual wear. I also don't like the false advertising they also use the same "70% off or 2 for $24" sale all year round so don't be fooled when they say biggest sale or whatever. Very Disappointed in this company the hype is for nothing I've found better leggings on Amazon

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Caylie,

It is with great regret that we received your feedback regarding the items that we have and the VIP program. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Florida
1 review
0 helpful votes
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So sad
May 16, 2024

It is too hard to deal with the monthly opt out function, I was away on vacation and missed the deadline then it was a nightmare to get my money back let alone try to spend what was not refundable, I would never recommend this program to friends, BTW I am still waiting for the refund I was promised. What's up with that?

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Ordering what I want
January 1, 2023

Often when I try to order (ex 3 pairs of socks for $12) I say I want one of these. But then I end up with only 1 pair and miss out on the deal. The site needs some help so I can go from cart back to shopping more easily. The frustration prevents me from ordering very often.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Bobbe,

We appreciate the feedback you shared regarding our user interface. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Canada
0 reviews
0 helpful votes
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Great quality, Room for improvement
January 18, 2022

Overall, I have been happy with quality and fit of everything I have bought so far however I feel like there's never enough options left when it comes to choosing an outfit. Hoping for more stock in the future so I can enjoy more styles! Shipping is fast and arrives well packaged and in good time.

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Maryanne,

Thank you for your review that you like our fast shipping and the quality and fitting of the item. For your reference, we suggest that you log in to your Fabletics account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.

Best,
Clark

California
1 review
0 helpful votes
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Like the Clothes but...
December 1, 2021

I have ordered many items from Fabletics and I'm generally pretty happy with the quality and appearance. However, the website could probably use a re-design. For example, if you want to return something, it's easy to print the label but impossible to find a return form. And trying to order outfits can be challenging. If you try to change the size or color of an outfit, and one of the items is unavailable, the website will keep ordering the original outfit. Unfortunately, there isn't a message saying that an item is unavailable so the whole experience is frustrating. That said, I wear some of the bottoms almost every day as I work from home and one of the vests is a real treasure. Would also like more items that a normal-sized 60-year old woman could wear (5'6" and 135 lbs.) Can't run around in a crop top or a bra with leggings. That's a sight no one wants to see.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Ellen,

Thanks for your effort in writing a review of our site! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Pennsylvania
1 review
10 helpful votes
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This company is terrible
December 19, 2014

This company is terrible. Stay away. Save your money for good workout clothes and better service! It is too difficult to return items, the customer service folks sound like weird computers who repeat stupid information that is not helpful. They try to sell you on more stuff when you try to cancel the membership or return items. I have now cancelled my membership and hope not to have to deal with them any more! Don't waste your time with this crappy company. Sorry Kate Hudson, I tried to support it, but it is a disaster.

Date of experience: December 19, 2014