business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
1 helpful vote
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Pricing
February 16, 2022

Just odd that everything is the same price, bought a pair of shorts online and they didn't fit, returned them to an actual store. They didn't have my size, had to settle on a t shirt, how are t shirts, pants, and shorts all the same price and a whole member credit. I can go to under armour and get two shirts for less. Waste of money, first purchases seem like a deal. Feel ripped off after initial purchases

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michael,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with the prices of the items that your ordered. We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.

Best,
Mary

Texas
1 review
1 helpful vote
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Super disappointing
April 13, 2019

The sizing is off, both myself a larger size and my friend a small size both experienced this problem. Returning items is a nightmare. They just don't want to make it easy for you.

I had higher hopes for this company. Am cancelling my membership after 2 months. They also show cute new items in select colors and then you go to buy them and the colors they advertised in that days email are already sold out. Not good!

Date of experience: April 11, 2019
Ivy T. Fabletics Rep
over a year old

Hello Julie,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Massachusetts
1 review
0 helpful votes
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Not sure they are worth the price.
June 1, 2021

Like many people, I've been living in my leisure wear during the pandemic, so I've been wearing my Fabletics pieces more then ever before, and I'm starting to think they are not worth the price. With constant wear, they are not aging well. All of my leggings are pilling, and I'm getting small holes in them. I've even noticed a small hole developing in my wide-legged yoga pants. I believe most of the pieces I'm having issues with are less than a year old. For the price, they should hold up better. I'm considering canceling my membership.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Cathy,

Thank you for taking the time to write a review! We always strive to set a standard with the quality and fit of our products and we are sad to know that it's not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Pennsylvania
1 review
0 helpful votes
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Used to be great
May 1, 2023

I've had great experiences, but lately I've had a lot of issues that seem too frequent to be accidents. I'll return an item and, while I'll get a confirmation email from USPS, the credits never show up on my account. Most recently I returned an item and the website said I'd receive the full value $79 as a credit to my account. I printed out the shipping label and mailed it a couple days later. In the meantime the item went to clearance and when I actually got the credit it was for $13. I've also had multiple tech issues when trying to return items. I'm not sure what happens, but the exchange never goes through properly.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Sarah,

Thank you for sharing your experience with returns. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Virginia
1 review
10 helpful votes
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This was my first order and none of the items fit. I tried completing a return/exchange on the website and it wouldn't work. Turns out one item was no longer available. I was confused how the 2 for $24 deal would work if I returned one pair and kept/exchanged the other. Difficult to understand. Had to speak with a supervisor. I still didn't get complete clarification. Ended up asking for a full refund for everything and exchanging the one for a larger size. Hopefully those fit. But overall not happy with my experience.

Date of experience: January 20, 2021
Cole N. Fabletics Rep
over a year old

Hello Amber,

Thank you for sharing your feedback! We are sorry for the negative experience you have encountered with our returns and exchanges. We will contact you within 48 hours for further assistance.

Best,
Nelle

GB
1 review
2 helpful votes
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So I skipped the month at Fabletics and money was still taken out my account, I have tried to contact them on several different occasions over the past couple of weeks with no reply. I will never buy from this business again if they can't so much as give me a reply. The actual clothes are fine, I am not complaining about the quality of the clothes, but not worth ordering from them if they have no customer service.

Date of experience: November 29, 2019
Cole N. Fabletics Rep
over a year old

Hello Caitlin,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

New Jersey
1 review
0 helpful votes
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So bad I vomited in my mouth
March 4, 2023

I'm a relatively good looking guy… tall, thin, blonde hair, blue eyes, and I love never felt more self conscious as when I was wearing fabletics pants. When I tell you that women would hide their children from a man wearing your product I am not kidding, it is that bad. The material felt cheap, and it felt as if no care went into the construction of the product. Looked nothing like as advertised. The loose fitting was a no go. I award you no points and honestly you guys should just drop the entire mens brand.

Date of experience: March 4, 2023
Zeth B. Fabletics Rep
over a year old

Hello Cameron,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

GB
1 review
4 helpful votes
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Do not pay for express delivery. What they fail to mention anywhere on their website is that it takes them 3-5 days to even process your order and then a further 2-3 days to deliver. This is despite them claiming Express delivery is within 2 days when you pay at check out. Customer service was appalling when I phoned up to query something.

All in all, great if you're not in a rush and don't have any queries. If you don't like hassle then I would avoid this company

Date of experience: November 16, 2015
Georgia
1 review
9 helpful votes
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The business doesn't deserve even 1 star. Bought a 50 gift card as a b/d gift for my niece over a yr ago but she'd never redeemed it till recently. The code did not work, & shown as invalid. The e-gift card does not expire per the company website and customer service. My niece and I reached out to Fabletics a few times and got bounced back and forth between the Gift Card Dept and Fabletics customer service. I was told the code was not properly issued at first and they were trying to fix it. 2 case#'s were given to me at 2 different occasions when I contacted via chat and a few phone calls. Nothing is resolved, no one wants to help nor can do anything about it. Such a dishonest business conduct and terrible customer service experiences. $50 isn't much but being ripped off is a much bigger deal. What a shame. Kate Hudson!

Date of experience: August 27, 2018
Ivy T. Fabletics Rep
over a year old

Hello KJ,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

New Jersey
1 review
0 helpful votes
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Products unavailable
November 1, 2022

The clothes are of good quality and price, customer service is amazing and one of the best I've ever had but the products in the color and sizing I want are never available. Plus the sizing is so inconsistent. Online shopping with Fabletics just isn't for me. I would rather pay 3 times the cost at a local store where I can try on the product and know I'm taking home exactly what I want than dealing with all the returns

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Edilene,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Wisconsin
1 review
12 helpful votes
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I ordered clothing for my daughters who are a size 4 and the cloths ran so small that they had to order size medium or large in some cases. Each piece of clothing was so thin that they had to where a second shirt underneath to not be exposed. The clothing is very overpriced for the quality and it is very difficult to cancel the VIP membership. Interestingly enough, you can sign up for the membership via the site and/or email, but you cannot cancel via the same method and must call during business hours. I would not recommend ordering from this site.

Date of experience: February 28, 2016
Florida
1 review
0 helpful votes
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Purchased 2 pairs of pants
May 18, 2024

I was disappointed with the pants in general. The waist was good but the insure was 2+ inches shorter that 34". Maybe the pants were incorrectly tagged with a 34" inseam. Anyway, I didn't like the fit either. What I am extremely please about, was the return process. It was seamless, good customer service

Date of experience: May 8, 2024
Oklahoma
3 reviews
0 helpful votes
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Excellent fit and great for training
January 4, 2020

I train at the Olympic Facility in Colorado Springs for Figure skating. I train 5 to 6 hours per day. Sliding across the ice when I fall has tore up the leggings and outfits (Lulu Lemon) that I had in the past. Fabletics helps keep the sweat away from me, is very comfortable and durable for my serious training. I have not found anything that works better.

Date of experience: January 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Campbell,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Utah
2 reviews
10 helpful votes
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Swindled!
February 9, 2017

I am so pissed right now. I bought a promotional outfit from them last month. Didn't love either item, but I figured it was worth a shot for the $15. Today I just noticed a $50 charge from them in my bank account. What the hell. Buying that promotional outfit was a total scam to get you locked into their subscription? You can't cancel online, so I'll have to call them in the morning. Very displeased with their lack of transparency.

Date of experience: February 9, 2017
New Jersey
1 review
1 helpful vote
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Expensive and confusing. Often feel ripped off
September 5, 2022

I liked that they changed the credit to allow you to buy more expensive sets. However they are ripping you off. I know my credit cost $50. There's no way in hell I'm using it for anything lower priced than that. And how come I can't combine 2 $25 things and use one credit? This site is a racket and always has been. And not to mention they will not refund your credit if you forgot about it. I would never and will never recommend this site or clothes to anyone.

Date of experience: September 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Helen,

Thank you for your purchase. For assistance with your Member Credit usage concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Georgia
1 review
0 helpful votes
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Love me some Fabletics
May 31, 2022

I have been an avid customer of Fabletics for seven years now. I can't say enough good things about this company, they are quick with their shipping, their products are great, wonderful quality pieces that they standby. If there's ever been an issue I've been able to return my items quickly and with no hassle. Clearly, because I've been with them so long, I truly love their options and how versatile their pieces can be. Really love this company and all they have to offer, keep up the good work people.

Date of experience: May 31, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carlie,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Texas
1 review
0 helpful votes
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Scared
March 1, 2023

Read reviews. They are awful expected with regard to customer service, the VIP Program, and shipping. I spoke to Cassidy in the store and she and the staff were fine. I picked out a pair of leggings that I will buy tomorrow, but I want be opening an account, VIP or otherwise after reading the reviews. What a mess. Is it poor training, poor management, poor quality hires. Chad? If I were Kate Hudson, I would be ashamed to be associated with this organization.

Carolyn

Date of experience: February 27, 2023
Virginia
2 reviews
0 helpful votes
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Concerns of available sizes and savings
April 15, 2024

I love the quality and variety of products, and have been a member for close to half a decade. The only issue I have is when some items are going on sale most sizes that I look for are not available and are often not restocked in time to still take advantage of the sales. If there is a better reward system to frequent customers to allow for them opportunities to take advantage of sales, that would be great.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Lia B. Fabletics Rep
over a year old

Hello Devonte,

We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Pennsylvania
1 review
0 helpful votes
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Only received 1 out of 2 orders
April 14, 2024

In January, I placed my first Fabletics order. I am still waiting for that order to come. It was marked as delivered, but it was not.
I took a chance and placed a second order and it came quickly, much to my surprise.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. Fabletics Rep
over a year old

Hello Jamie,

Thank you for taking the time to leave a review about your first order that you never received. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

New York
1 review
0 helpful votes
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Ok
December 1, 2022

Cloths are great, but was next to impossible to cancel subscription. Had to jump through hoops then some just to talk to someone after getting kicked off site when going online. And got the run around on the phone till I became a $#*! and then magically everything worked

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adam,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz