About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Although I like the clothes, there is always an issue. As a VIP member I get special coupon codes, but they never work. I contact customer service multiple times and have only gotten the issue resolved once. Most recently I have gotten emails for Black Friday specials, touting deals such as outfits for $30 or $25. But when I click the link, there are no outfits for that price. I wish they would fix these issues. I don't have time to contact support constantly.
I bought one outfit on Fabletics.com that was fine. Little did I know that they charged me $49.95 thirteen times!
This company is a total scam. I did not give permission for them to indefinitely charge my card monthly. I will never buy from them again.
Hello Robyn,
Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I had some upcoming travel and I wanted a great sweatshirt to wear on the plane. I think I found the best one ever! It was light, soft, comfortable, kept me warm but not hot. I will definitely be purchasing more in different styles and colors.
Hello Nina,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
Great quality worst service ever. Seriously not even worth it at all. 4 times in a row they entered my address wrong then the item would get shipped back to the warehouse and they won't give it to you. They won't redirect any order. It's nuts.
Hello Ashley,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
They make you join their "club" to look at items. Always a red flag. I had a hard time cancelling my membership even though I only purchased one item. I did not bother returning the item. Too much trouble. Much better ways to get exercise clothes.
Overall, I've been pleased with my experience. Clothes are good quality, true to size, great customer service. I do however think the clothes are WAY over priced. I rarely get anything unless I splurge or there's something I really like on sale
Hello Leslie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you right away.
Best,
Chad
I have always loved their workout clothes. I was excited about swimwear and undergarments but it seems like they are always very skimpy. I look forward to product improvements in the future and will always applaud a company that is size inclusive
Hello Tiffaney,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have to skip every month due to styles not being the same as they used to be. I have several credits to use but there is nothing I want. Then I received an email stating that my credits are expiring after a year, which is ridiculous! Bring back the cheap pricing and styles, no one wants a "FULL OUTFIT". My favorite part from the beginning is that if you liked the pants or a shirt of one thing you could customized an outfit. I miss those days.
Hello Anita,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
This experience was good. Items came promptly. Still waiting for two previous orders that never came. One at Christmas time and one from last August. I have spoken with customer service and they told me these things were on their way-never received. Not good customer service!
Hello Cassia,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I've been a loyal customer for years... Years! The leggings are my favorite & they stand the rest of time! I run, lift, cycle & even do Jiu-Jitsu in them! Never ever had any problems. Thank you for making a quality product.
Hello Brittany,
It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I wear fabletics almost everyday for my workouts. I was also looking at finding so more relaxing and comfy around the house. As a professional I am always dressed up - so sometimes it nice to come and relax in a cozy outfit.
Hi Marsha,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
For a monthly subscription, I would have expected a faster turn around on exchanges and returns. It took about 5 weeks to exchange any items. Since I was trying to figure out my size, it took a long time to actually receive something that fit. And you're still billed the monthly amount, even if you're waiting for a new size.
The quality ended up being just ok, which I guess can be expected for the price. The straps on anything with elastic are starting to wear out after just a few washes.
Hello Jill,
Thank you for sharing your experience with our products and return and exchange policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.
Hello Godwin,
Thanks for writing honest feedback with our Member Services Team and the order you made online. We value your opinion and see it as an opportunity to learn and improve.
Best,
Mary
The clothes I like are never available in the sizes I need, every style is crop (some people like their abdomen to be covered) and only one or two items I've received have fit well. Customer service is somewhat lacking as well.
Hello Jennifer,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I bought an outfit for my granddaughter for Christmas only to find out when I got home there was a 30 day return policy. This doesn't work when I am trying to do early Christmas shopping. In addition, there was an additional "Tariff " tax of 3.75%. I get that things are more expensive especially when they are imported. Just incorporate it into the price!
Now when it comes Fabletics, they are the best rather you're ordering online or shopping at the store! I am a curvy woman and their leggings fit so good and look amazing! Sometimes I wish they had more colors on signature sets but no matter what they look damn amazing!
Thank you Fabletics!
Hi Danae,
Thanks for giving us a 5-star rating! You can definitely expect more styles on the website soon!
Best,
Cathy
Membership is a scam, especially for men. 55$ for a credit to redeem for a 20$ shirt… doesn't make any sense. But then you probably would say, we have outfits available to bundle and save, but you only have 3 different outfit options for men… usually with the same shorts. So how many outfits of exactly the same design and choices can you have before the member credits are useless. Then on top, they offer 70 and 80% discounts for new members but never offer anything for actual members. All just a scam in my eyes after being a member for half a year. Love the products but hate the business model.
Hello Colton,
Your feedback about our promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I purchased workout clothes to wear while cycling in the summer, but it took over a month for them to arrive, so it was a different season by the time they arrived. The ship date just kept getting pushed back. Support was not sympathetic and refused to help me cancel. Would not recommend.
Hello Brian,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I purchased 2 pairs of leggings for $24 as part of a sales promotion, but what I didn't realize was that I had become a "VIP member" as soon as I entered my credit card information. Unbeknownst to me, I was paying $65/month in membership fees to the tune of almost $700 over 10 months! I had no idea and when I went to cancel, I had so many issues accessing the account and there were no cancelation options. It took me 3 hours to figure it out, and I had to wait in a queue for the rep to phone me back. The 2 pairs of leggings were way too small, even though I ordered a larger size, and they ended up costing me $350 each. Do not buy from this shady and unethical company. This sort of business model is disgusting, especially when endorsed by a wealthy celebrity who's never had to worry about paying her heating bill in the middle of winter.
Hello Tonia,
We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
It is super unfortunate that the site and customer service are so bad because the actual products are nice. They have cancelled my initial order twice for inexplicable reasons and then charged me as a VIP. Seems like the initial 70% offer is a bait and switch. Not returning or recommending this retailer.
Hello Ross,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristina,
Thank you for sharing your feedback regarding our VIP program. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle