business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New York
1 review
7 helpful votes
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Horrible Customer Service
November 29, 2020

Non responsive, overall this company is full of promos and gimmicks. Sent me an order that I did not order. Wanted to speak to them to contest this ghost order but customer service was totally unreachable. I tried through their website but conversation was terminated both times. Tried facebook where they are supposedly online 24/7 and received no response. Horrible

Date of experience: November 29, 2020
Cole N. Fabletics Rep
over a year old

Hello Martina,

Thank you for writing a review regarding the experience you have encountered with our customer service! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

California
1 review
16 helpful votes
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After dealing with this company I am highly suspicious that the 5 star reviews are legitimate. I'm am very literate, thank you very much, and I got sucked in like just about everyone else. I would run from this company. Even if they are not a scam, I would stay away just because of the horrible customer service. Kate Hudson should be ashamed to have her name affiliated with this company.

Date of experience: January 21, 2015
California
1 review
0 helpful votes
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Horrible Offshore customer service
August 1, 2022

My VIP accounts were all closed and somehow my credit card kept getting charged. Customer service agents were useless (even though the first time this happened the agent who helped me promptly refunded my erroneously charged monies). The second time it happened - not so much. "Management" was also useless. They could identify that it was coming from someone else's account but could do nothing for me. Sounds like fraud to me!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lesley,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Texas
1 review
0 helpful votes
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It's not bad, it nothing special
January 1, 2024

To be a member you just need to pay the monthly fee which, honestly I think is very reasonable considering what you can get per month for this membership. It's easy to place orders orders always come on time it doesn't take forever. The quality of the clothes is decent. The only objective I have is, there's really not much variety, and it tends to cater to a very specific body type.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Lia B. Fabletics Rep
over a year old

Hello Christina,

We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

California
1 review
0 helpful votes
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Fabletic's
May 18, 2024

Most experience has been what was expected and smooth. Very disappointed with 3 purchases and both were concerning tennis type shoes. Ordered 1 pair and in my normal size. They were a little snug but I keep them hoping they would strectch out some but can hardly wear them now. Then tried to order a 2nd identical shoe in another color wit a half size larger and they were smaller than the first at 1/2 size smaller. I returned and ordered another 1/2 sizer larger and it did not work either. I had to return them as well. I will not be inclined to order shoes from website any longer

Date of experience: May 8, 2024
Canada
1 review
0 helpful votes
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Never Quite Right
May 20, 2022

I have ordered many times; tops, pants and sport bras. The price was too good not to try, in the beginning. I have only been completely happy with one top. There is always something off about the fit and/or the feel of the item. I am a very average size 8 without any part being overly big or small. The bras are always too tight around the chest but too long in the straps and gaping. I have even had a seamstress alter a bunch of them.

Date of experience: May 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Wendy,

We always aim to deliver products of good quality and comfort. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

New York
1 review
5 helpful votes
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Such a Scam
April 7, 2015

I purchased one pair of leggings to try but returned them because I was dissatisfied. I was horrified to find they actually deduct $49.95 from my account if I do not make a purchase from them in the first 5 days of the month. Never have I experienced an online store coerce you into purchasing with them by deducting a hefty monthly fee. I never planned to purchase from them again. Luckily the representative stopped all future payments and was accommodating but this company should be ashamed of themselves.

Date of experience: April 7, 2015
Florida
2 reviews
0 helpful votes
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Little disappointed lately
July 1, 2022

Using the website and ordering is still simple but I am disappointed in other aspects. One, the prices per outfit have increased quite a bit and the options for outfits have decreased. They seem to sell less outfits and are selling more single items for higher prices. Second, last month I actually purchased an outfit as well as some sale items on a separate day and was still charged a member credit... I guess from now on even if I purchase something I will still click the skip option.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lora,

Thanks for sending your review! Your feedback about our product pricing and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

GB
1 review
3 helpful votes
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Shameful business practice to keep card details for a monthly 'membership'. My 70 year old mum bought a pair of leggings as a Christmas present and didn't read the tiny small print about taking a monthly subscription fee. She has been paying £44 since 2019 and has accrued £836 of credit and the will not refund. Disgusting way to operate.

Date of experience: July 12, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Anna,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Wisconsin
1 review
1 helpful vote
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Fabletic membership feels scammy - don't do it.
January 12, 2023

While I have enjoyed some of the clothes I've gotten, because of the way membership works (you lose all benefits immediately upon cancelling), it feels as though if you want to use your points and actually get the benefit of the membership you've paid quite a lot of money for each month, you can't cancel. I finally did just because I felt trapped and like it was far too much money for what I got. Would not recommend.

Date of experience: January 12, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Dani,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best
Renz

Colorado
1 review
0 helpful votes
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DO NOT CLICK VIP
September 11, 2023

The vip promotion is where they get you and I presume is where they make the most. In my situation I'm pretty sure I saw the cheaper price and they didn't put any alerts or tell me about a 60$ a month charge. Other than that which they did refund and cancel the membership the clothes are really good. The customer service guy I just talked to was pretty prominent on selling me something else and wanted to keep me in the membership. As he's told and I'm a salesman as well and I know how the job is. Other than scam sales tactics the products are good and customer service is above average just be careful.

Date of experience: September 10, 2023
Allison C. Fabletics Rep
over a year old

Hello Brock,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Indiana
1 review
0 helpful votes
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Too many crop tops, and dislike the new branding.
November 1, 2022

Unfortunately, I don't feel there is a lot to choose from as far as tops for middle-aged women. At the beginning I bought tops that were sleeveless, but were cut appropriately (not showing a lot of shoulder). Additionally most tops are cropped. I dislike the way they moved the F branding to the middle of the leg. I prefer it near waistline. I realize you are probably trying to get your name out to more people, but I have been stopped by someone telling me I have something on the back of my leg twice now. I do appreciate the high collared zip jacket that has elastic waistline and wish they would offer more. I wear my black "windowpane" one all the time and get a lot of compliments and ladies ask where it is from.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Deb,

We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

New York
1 review
0 helpful votes
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Meh
December 1, 2022

I don't like how they charge $50 a month for a member credit, but then constantly run sales where the items are valued way lower, but still say it will cost 1 member credit to buy. The adjustments don't match and the consumer ends up losing money on that deal.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kerry,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

Colorado
1 review
0 helpful votes
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Less than pleased.
September 4, 2022

Orders from online took weeks to deliver every single time. Tracking was never accurate. I ordered a pair of the "one" shirt which is supposed to be able to use as swimming wear and one time in a pool and the color faded terribly and now looks like Tie dye.

Date of experience: September 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Eric,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and delivery service. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Wisconsin
1 review
0 helpful votes
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I stopped purchasing from Fabletics
September 2, 2022

Website is not, great - Hard to navigate. Clothes material and names keep changing. The items I do like, are never in stock. Quality as decreased, not worth the cost. Ever since the credit system for membership changed, I stopped Purchasing as much, now with quality issues I don't buy anything.

Date of experience: September 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jamie,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and website is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Washington
1 review
2 helpful votes
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I placed an order using membership dues and they never shipped it. They created shipping labels, twice, but never gave a package to Fedex. Every agent I spoke with would look at Fedex's tracking info and claim that "shipping label created" and "estimated ship date..." meant it shipped. They repeatedly lied to me. I finally got them to agree to refund me, but it must be done by check. And, get this, their check will take 8-12 WEEKS!

Date of experience: December 22, 2017
Sherry E. Fabletics Rep
over a year old

Hello Mindy,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Sherry

GB
1 review
0 helpful votes
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I was so looking forward to getting some leggings that fit me. I ordered 3X where the website says 3X is UK 30, but when they arrived the labels all say 3X/22, and they look like a 22, there's no way they'll fit me. Very disappointed by this misleading website.

Date of experience: November 12, 2020
Cole N. Fabletics Rep
over a year old

Hello Sonya,

Thank you for sharing your feedback regarding our sizing! We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
0 helpful votes
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Overcharged my credit card
September 29, 2021

My cart was suppose to charge $47.00 dollars and got charged $204. It has been more than 5 days and funds have not been reimbursed. Customer service I would make sure you immediately check you bank or credit card when you purchase to ensure they charge you the right amount.

Date of experience: September 29, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Paul,

We appreciate your feedback on your shopping experience with us! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Maryland
1 review
0 helpful votes
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Good quality but over priced
May 30, 2022

I like most of the styles that Fabletics have. Once I figured out my size, most everything fits and looks how it should. I just started buying from them and the clothes seem to be of good quality, are comfy, soft and fashionable for all ages. Unfortunately, unless the item is on "sale" most of if not all their clothes are extremely over priced (as it seems to be on other sites as well). I find that taking the chance and waiting that an item may go out of stock before it goes on "sale" has been my best bet. It's then that I find the prices more reasonable. Anything more than $25-30 for a pair of yoga/leggings is outrageous or for a sports bra. I'm really enjoying embracing this new style for myself and overall I'm happy with the quality of clothing I've bought so far.

Date of experience: May 30, 2022
Pennsylvania
1 review
0 helpful votes
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Logo placement
June 13, 2024

Used to buy the leggings all the time until they changed where the logo is located. Now it looks like I have something on my pants so I stopped buying them for my daughter and m

Date of experience: June 3, 2024