business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Sale Events
June 1, 2021

Every time there is a sale event, they are out of stock and everything that is in my size, this holds true for current inventory levels as of late as well. They have put more focus into the ladies apparel then the mens, but that's just my opinion.

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Aric,

Thanks for your purchase and for sharing your feedback on our selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

North Carolina
1 review
13 helpful votes
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Absolutely awful company. They have charged me multiple times after I have specifically gone in and "skipped the month." When I called to cancel it he woman all but refused to cancel my account, resulting in a horrible conversation in which I had to eventually hang up. I'm going to try calling back tomorrow because I just got another charge. Stay away!

Date of experience: March 13, 2016
Canada
2 reviews
0 helpful votes
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Great quality
May 20, 2022

Fabric is always great quality, better than Lululemon I find. I don't like that once I finally accumulate enough points to use on something they are taken away and expire so quickly. There is room for improvement there and would motivate me to buy more throughout the year

Date of experience: May 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Savannah,

We appreciate the feedback you shared regarding the rewards points and the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Texas
1 review
11 helpful votes
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It's a SCAM
October 1, 2015

I ordered one item and was automatically signed up for a monthly membership for $50 every month! I've called 3 times and the automated system offers you a bunch of crap so you won't cancel, then when you decline the line disconnects! Do not give them your business!

Date of experience: October 1, 2015
Arizona
1 review
6 helpful votes
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Two Bottoms for $24 is Misleading
August 1, 2023

They advertise that you can purchase two bottoms/shorts for $24. In reality, it costs $84 because they will not fulfill your order unless you pay for the first month of their VIP membership as well ($60). This is misleading because they claim that you can cancel your membership anytime to avoid being charged, except if you manage to do this (you have to call customer service), they will also cancel the order you placed using your membership.

Date of experience: August 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Corey,

It is with great regret that we received your feedback regarding the VIP membership. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Texas
1 review
0 helpful votes
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Quality has gone down
July 1, 2022

Been a customer since the beginning. The quality of the product has drastically decreased. Bras no longer fit properly. Yoga pants fall apart faster. There are yoga pants I've had for years that last longer than stuff I'm purchasing these days. Tops are a touch misshapen. Actually, most everything falls apart faster. My OG stuff from 2013 with substantially more wear is outlasting new stuff.

Date of experience: July 1, 2022
Texas
1 review
0 helpful votes
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Almost there
May 26, 2022

There are great selections, especially with the new tennis line that's come out. There is always something new coming out, which is amazing, but when my pair of leggings that I fell in love with begin to fall apart, they are not on the website anymore. If there was a way to have some goodies stay longer that would be even better.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Callie,

Thank you for sharing your experience with our selections and the leggings that you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

GB
1 review
0 helpful votes
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Mouldy Leggings
December 21, 2021

My leggings arrived with black & white mould spots covering the legs & the waistband. Not sure how this has happened & how the product has been able to be shipped like this without a quality check but the customer service has been appalling these past few days. I've tried various ways to contact Fabletics, to just go round in circles asking for information I've already provided or just claim my order doesn't exist all together. The only thing they've been able to do quickly is remove the pictures from their Facebook when I tried to contact them through that platform, even though I tried to go through various 'private' communications first and got stuck with all the Chat Bots/useless responses.

I genuinely wouldn't have felt the need to show these pictures everywhere if I'd have managed to get a half-decent response to a solution or apology, as I understand mistakes do happen but the customer care has been a joke.

Date of experience: December 21, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Laura,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Oregon
1 review
0 helpful votes
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It's just okay
July 2, 2022

I do like most of the clothing I've gotten. The process of ordering and returning to get the correct fit is easy overall. Yet, it all takes more time than I care to spend.

I really dislike being charged every month unless I skip. They make shopping easy and skipping a challenge (three different clicks and some are easy to miss).

The shoes have been horrible. Not comfortable and poor quality. For the price, I was very disappointed.

Date of experience: July 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lyndie,

Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Michigan
1 review
0 helpful votes
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Good value
September 1, 2022

I love the ease of using this site. The clothes are true to size they wash well and keep their shape. Great value for the price…. The shipping could be a little quicker but overall the service is good.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sandi,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! For assistance with the shipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Texas
1 review
0 helpful votes
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Well made gear!
July 12, 2023

I've been a Fabletics member for several years. Easy to shop or not, you can easily skip a month! Garments have lasted many wears, workouts & washes. The styles stay competitive & contemporary, enough for others to take notice.

Date of experience: July 12, 2023
Chad A. Fabletics Rep
over a year old

Hello Adela,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Florida
1 review
0 helpful votes
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Scam
August 1, 2022

Clothes are cheap, doesn't fit consistently across pieces.
They charge my credit card monthly for their club that has no real perks, other than you get a member credit towards stuff you don't want or stuff that isn't available.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chaz,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Croatia
1 review
2 helpful votes
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My last order (fabletics.es) has been returned by Delivery company, as Fabletics did not put complete data and did not give any feedback for 5 days about missing data. After getting in touch with Fabletics, they explained they will send new order in 2-3 days, however without one article, as it is no longer available (and they do not give you a chance to replace it with something else). Five days later, I have not received any confirmation, so upon second inquiry, the representative just informs me that I will receive confirmation soon, and that it has probably been a system error. On top of it, part of my order was a gift that I do not get to take home as it arrives after my departure.

Therefore, in total, I am waiting for my order for 3 weeks now, plus 1- 1,5 for order to arrive, without any explanation, apology or compensation.

Date of experience: July 24, 2017
Massachusetts
1 review
0 helpful votes
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Why the hell did I have to pay a monthly fee
January 4, 2023

Oh my Fabletics are nicely made… I felt as though they were too expensive…. And I'm sorry, but having a monthly fee is ridiculous. Maybe a spokes person can afford paying a monthly, but most Americans can't right now.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Rebecca,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Colorado
1 review
0 helpful votes
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Great quality but got pricier
February 2, 2023

I love the quality with the leggings but over the past two years prices have gotten way to high. Should be offering better discounts to subscribers than new comers it takes a lot of points to earn an outfit.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Autumn,

We appreciate the feedback you shared regarding the offers we have. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Wisconsin
1 review
0 helpful votes
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I placed an order on 12/2 and it never arrived. I had to reach out seven, SEVEN times to get a refund. I was offered a $10 store credit for my inconvenience... TEN DOLLARS. What a joke. I would not recommend working with this company - you can get leggings that are just as good at other retailers - for less. Sure the 2 for $24 introductory offer is nice, but that was the only good thing about this company.

Date of experience: January 3, 2021
Cole N. Fabletics Rep
over a year old

Hello Bobbie,

Thank you for sharing your feedback regarding your purchase and our pricing! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

New York
1 review
0 helpful votes
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I have called several times now to cancel my subscription but every month I still managed to be billed. When I do check out the inventory on the site, there is not much of a selection to chose from. The only colors that seem to be available, in practically every style of leggings, consist of; black, beige/cream, with an occasional neon lime green or lilac. I dress my three year old daughter in lilac colored leggings…. Just saying.

Date of experience: March 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Corrine,

We appreciate your feedback on our selection and with the VIP subscription! We will be emailing you right away for assistance.

Best,
Cathy

GB
1 review
2 helpful votes
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It's a scam
February 13, 2023

When you place your first order they sign you up for monthly payments of £55, but do not make it in a clear way, you just get a notification a few days later that your account has been charged. This is a missale as shopping online you normally do not expect that you will be charged monthly even if you do not want to place any more orders with this retailer. Also their website does not work properly on the mobiles.
Avoid at all costs.

Date of experience: February 13, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

North Dakota
1 review
0 helpful votes
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Worst Company Ever
August 9, 2020

This company is horrible. You stay on the phone for longer than 30 minutes to make contact, Sending back a product takes multiple calls and over a month to get a credit. I am still waiting for a credit after sending a product back on 6/17/2020, it is now 7/10/2020. Employees are out of the Philippines, they are very nice but very difficult to understand them. I will never recommend this company to anyone. I also got caught with them making me a "VIP" from a special "sale" without my approval and billing my credit card, had to fight for that money back as well. They trick you into stealing your money. If you had a rating of a ")" that's what I would have chosen

Date of experience: July 10, 2020
Cole N. Fabletics Rep
over a year old

Hello Angie,

Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Connecticut
1 review
0 helpful votes
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Amazing
June 1, 2022

I love all Fabletics products. They are all true to size and very comfortable. Made my whole going to gym more excited because of beautiful stuff I get there. You guys rock just keep it up. Thank you
Elvira

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elvira,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary