About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I have been a Fabletics clients for few years now I sadly I noticed that the quality of some of the pants is not the same.
Quality has decrease in some of the latest products :(
Loving the pants/sports bras. Love the fit and material. Love the prices too. The workout pants/sports bras at Walmart are more expensive and less quality. I will stick to fabletics.
Hello Cindy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have just received my first order and the quality of the material, the fit and the comfort is amazing. Love the quality of the clothing and I would recommend it to anyone.
Both the pants and two shorts I purchased were entirely too big. The two pants I purchased, looked and fit completely different from your commercial. We hated them.
Hello Laura,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really liked the fabric that my friend got, when she ordered from here. I ordered five pairs of leggings in December, since it was cold. I was hoping that they'd be made out of the same fabric that my friend had, which was more of a cotton feel. My friend had cut the tag off of her leggings, so I couldn't see what they were made out of. I spent hours online trying to decide between all five fabrics that they have. Their descriptions are vague, and it's hard to tell what they will feel like. I ordered them, but was disappointed with the fabric I ended up with. It felt like latex, and it was really uncomfortable to wear. It pinched and didn't sit right on me. It's been three months since then, and I'm still having this back and forth with them. I've exchanged them, and the fabric wasn't much better. I just sent back the second order of leggings, so I can get store credit. They won't let you return in store if you order online, which I thought was weird. I didn't even know at the time they had a store, so I thought I had to order online. I wish that I had known, because then I could have just felt the leggings to find the right fabric. There were a lot of other issues that I had, but I don't feel like complaining that much. (Calling the customer line and they'd just hang up, not sending return slips, unnecessary charges, ect.). The leggings are great, but I'd go to the store if you want to save yourself some hassle.
Hi Miranda,
We appreciate your feedback on your online shopping experience! We will be emailing you right away for assistance.
Best,
Cathy
The outfit I bought with member credit went on sale the next day. The member credit could not purchase sale items. Other offers were not available when paying with my member credit.
Hello Crystal,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I do like the product and shipping is quick. The phone app frustrates me. And I do not like the fact that colors/styles sell out quickly and it's hard to get that color/style once it does sell out.
Hi Cheryl,
Thank you for providing feedback regarding the selection that we have! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I've ordered mommy and me outfits for my girls, leggings for myself and the quality, fit, and modern colors and fit are of excellent quality. Joining the club affords you offers and rewards!
Hi Odette,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I love the quality and fit of everything I have ever ordered. However I am not sure the value is there. As much as I love product I feel as if the price is way too much.
Hello Norma,
Thank you for taking the time to leave a review. Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
In regards to the membership and overall, the options for men are poor in relation to the options for women. The outfit combination for use with membership credit pale extremely in comparison.
Hello Ben,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The clothing was great. The quality was great. However, Everytime I tried to order something in specific my size was never available. I felt like the selection was limited as well.
Hello Shannon,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
When I ordered, I thought the product would look like the photo in the ad, a pair of sport slacks. What I received was a pair of nylon sweat pants. I don't think what I received was acceptable.
Hi Chris,
We value our members, and your feedback about the item you ordered is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Love the gear, hate the shopping experience. Laggy, not user friendly. Literally had to call to place an order for a kit. I've never had it so hard to give a company my money
Hello Eric,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had my vip for about 3 years and just recently canceled. The quality of clothing has decreased dramatically, items are out of stock constantly and the website and app crash all the time.
Hello Ashleigh,
It is with great regret that we received your feedback regarding our user interface and the items we have online. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
My complaint is about the way the subscription is run. I'm using my credits and canceling since I have no other option. I suppose the subscription is for people with disposable income. And if you're not a VIP member, the price is much increased, and again, for those who have deep pockets. As it is so, that is not me, and so I'm out as soon as I can (yet again forcing me to stick around so I can use my credits since they will NOT refund it if you forget to skip the month). I do not think it is officially a scam, but I think they prey on forgetful people (don't blink!). I have had no problems going through the motions of skipping the month, but I DO feel like I have gotten lucky because after you press the skip the month option, it takes you to another page and you have to confirm skipping the month, and this time it is a very small link. They do not make it extremely easy or apparent to do what you want. THAT I would think is the scummy scammy part. But the fact is, life is life and sometimes you forget to skip the month within the first 5 days of the month, but Fabletics doesn't treat you like a human. No forgiveness here. Now you've been charged $49.95 (1 credit, which you can only use one per outfit even if you've got two or more credits). So you think, well shoot, I messed up, I'd better get a refund. Fabletics says, "Sorry, you're S. O. L. MO FO!"
You should not be forced into buying something. I would like to buy things when I'm good and ready to. Because I have lost $100 to this company, I'm awarding them one whole star. You're welcome.
Hello Kelsey,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Everything I would want is out of stock, every color I want is out of stock, slim pickings. Cloying that I have received is ok not the best material, lots of cotton feel
Hello Krisy,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the leggings. These are the only leggings I buy and I especially like the ones with the cellphone pocket. The quality is second to none and some of my leggings are 3 years old.
Hello Colleen,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services for our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
I loved my shopping experience but there isn't a disclaimer about a glitch with Safari and I wouldn't load my checkout page. After two days I tried switching to chrome and that finally loaded.
Hello Maggie,
Thank you for sharing your experience in purchasing on our website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have loved just about everything I have purchased. A few things I have loved more than others. The things I loved and wanted more of are hard to get again, that is the downside.
Hello Courtney,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Amazing amazing gym shorts. Feels real good and I love the lining. I will be ordering more as soon as I can afford the annual fee. I will be returning most definitely!
Hello Eugene,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erika,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth