business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Connecticut
1 review
0 helpful votes
Follow Bruce O.
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Not all its made out to be! I feel when you walk in the store they get you in with advertising for Sales and when you get to the register it is not what it says it is!

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Bruce,

Thank you for sharing you experience regarding the sales and ads that we have at our retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.

Best,
Mary

Illinois
1 review
0 helpful votes
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Product Quality
March 1, 2023

Ads portray the products like Lulu but a third of the price. The third of the price is true, but I don't think their products are as good if quality as Lulu.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Ben,

Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Iowa
1 review
0 helpful votes
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I like the quality and good price
July 4, 2022

I like Fabletics love the quality of the clothing and the colors. I just want more prints and maybe more other forms of clothing that appeals to other demographics

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sidney,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Texas
1 review
0 helpful votes
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Do not recommend
October 1, 2022

Shipment took a month and then was returned and never came to me. Customer service kept having me wait a couple more days and a couple of more days to see if it would come. It NEVER came.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ashley,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Jamaica
1 review
0 helpful votes
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The best gym wear
April 4, 2023

The outfit were perfect! Perfect fit, perfect feel, perfect material! The website is super easy to use and navigate. Love the perks of VIP membership.

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Davia,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!

Best,
Lia

North Carolina
2 reviews
0 helpful votes
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Good quality
July 5, 2019

The quality of the clothes is good. The price is not bad. You can skip any month you choose. Just update your account in the first 5 days of the month.

Date of experience: July 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Dolores,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!

XO,
Ivy

Texas
1 review
1 helpful vote
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Dont fall into this trap
September 19, 2019

You get signed onto this membership" and when the email comes it doent really have a place to deny for the month you go to the website to try and deny and ofcourse it doesnt work properly so after days of trying you get charged and nothing on the website is the 45 you just got charged so you canr even buy a little shirt. You call and supposedly are getting a refund and canceling except the refund never comes. They say oh call your bank we processed it. And we cant do anything. These people are thiefs thats what they are.

Date of experience: September 16, 2019
Ivy T. Fabletics Rep
over a year old

Hello Diana,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
1 review
0 helpful votes
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Ok, products but not great
March 1, 2023

Like the concept, not the product design. Some products had a nice cut to them, while others did not. Same with the materials. Same with the materials used.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Brian,

Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Ohio
1 review
5 helpful votes
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I am someone who has paid close attention to the policies of this company. Such as, canceling every month before the 6th of the month so that you will not be charged the monthly fee. Of course I being concerned wrote on my calendar "skip this moths fabletics" on May 1st. So I then logged on to my account on May 1st and skipped my next outfit for that month. Today, on May 8 I was charged the monthly fee. When I tried to call customer service they of course send you to a robot who does not understand a word I said so I asked to talk to a real person. My call was directed to someone who did not understand my situation and basically told me that thats the monthly fee and I have to skip. The amount of times I have told this woman I already skipped this month she still did not understand. After going back and forth she "out of courtesy" gave me my $49.95 back and I then proceeded to cancel my membership that I have only been a part of for a month. Oh and I also returned a pair of the 2 for $24 leggings as an exchange and never received the new size pair. So it is safe to say do not give this company the time of day. I am VERY disappointed.

Date of experience: May 8, 2018
Ivy T. Fabletics Rep
over a year old

Hello Alyssa,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Massachusetts
2 reviews
15 helpful votes
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I ordered 2 items, the shirt was ok and i the pants were 2x too big even tho i ordered a medium like i normally wear. So i exchanged them for a small in a different color because they were out of the one i wanted and they actually fit perfect, then i was charged for being a VIP even tho i don't remember signing up for that and they WILL NOT refund you and even make it annoying to cancel your membership! Now i've washed the pants once and half the threads have come loose and they are destroyed! After spending almost $50 on a pair the lounge arnie gray sweatpants and i for one ware! TERRIBLE STAY AWAY

Date of experience: February 19, 2017
Pennsylvania
1 review
11 helpful votes
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I read the fine print when I signed up and looked into how the VIP thing worked, and figured I would cancel if I didn't like it. I never incurred the monthly "fee" because I diligently "skipped" every month. I was unhappy with my first order, skipped a few months because I didn't like any of the options, and decided to cancel.

It took several phone calls, and eventually yelling at the rep before my account was finally cancelled. They make it nearly impossible to cancel, and incredibly time consuming. The rep kept offering me points toward free outfits, other incentives, and generally tried to distract me from canceling. Even after I stated that I couldn't afford it and didn't like any of the clothes (either the ones I already had or the online options), the rep tried to convince me to buy more clothes. When I asked "why would I buy clothes from your company when I just told you I don't like them and I can't afford it?", she ignored me and proceeded to try to make me keep my membership. After several minutes of interrupting her and repeated "I'm not going to change my mind, you need to cancel my account", eventually yelling it, she finally started the cancellation process.

Stay far away from this company.

Date of experience: September 21, 2015
California
3 reviews
0 helpful votes
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Love the quality
December 21, 2021

Quality, variety, and style- that is what I find in the items I have purchased. The shoes fit and look great. The warm gear is warm and I love the pockets I. The leggings.

Date of experience: December 21, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Sheila,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

Best,
Ivy

Florida
1 review
0 helpful votes
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Very Disappointed In Fit!
June 6, 2023

I am extremely disappointed! I have dreamed of wearing Fabletics for years! I saw people that I admire wearing them and had very high expectations! The sizing runs very small and not true to fit! I did not want to pay for a return or exchange, so I hung them in the closet for a couple of months until I lost enough weight to fit into them. The bottoms are still a bit tight but the twist styled bras still do not fit me properly! Thankfully, the other tops that do not twist fit okay. In addition to this, the selection/inventory was very poor, and I had a very difficult time finding tops to match the bottoms and vice versa! So I could not obtain as many matching sets as I wanted. I mostly ended up with mix and match pieces, which was disappointing! I tend to wonder if they do this on purpose so that you remain a member and purchase credits to obtain the pieces that were not available previously during the 80% off sale! The only positve thing that I can say is that Fabletics is made with quality! If I was skinny and wealthy I would love them, but I am neither! Between the ill fit and the extremely high cost of the matching pieces after the sale, I decided that Fabletics is not for me! So much for my dream of wearing Fabletics!

Date of experience: June 6, 2023
Kansas
1 review
11 helpful votes
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Scam mother fu**ker
July 25, 2018

Buy two leggings for $25.00 plus $6.00 shipping total $30.00. Okay i wanted to try their legging, because i see the commercial on youtube, where they always interrupt my program. I bought two pairs, then i bought some dresses that were on sale 2 for $20.00. Tried the leggings, they fit just like any ordinary leggings, nothing special. After that, if you want to buy more leggings you have to pay a huge amount of money $60.00 for one pair of leggings, that's a $#*!ing rip off, then if you don't skip that month, you are charged $50.00. I referred a friend so i can get that $20.00 credit, my friend bought two pairs of leggings, i did not get the $20.00, i called and they told me my friend did not make a purchase, yes mother $#*!er she did make a purchase, i saw her because she was using my computer to place that order. So they did not give me that $20.00. Plus they told me i to make about $300.00 of purchase to earn 500 points. That 500 points can only get me a pair of pantie, if i want a free leggings, i have to buy for $2,000.00, well $#*! you mother $#*!er, i am not going to spend two thousand dollars for a free pair of leggings, you can $#*! you mama with your stink $#*! $#*! $#*! fabletics, scam $#*!

Date of experience: July 22, 2018
Ivy T. Fabletics Rep
over a year old

Hello Nadege,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Hawaii
1 review
0 helpful votes
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High Quality but Extremely Expensive
October 1, 2022

I love the quality of the shorts I bought. I got them during a special sale. When I checked the regular price, I realized I can't afford the regular price. I would buy more if they were cheaper.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jo,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.

Best,
Chad

Pennsylvania
1 review
6 helpful votes
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The way the VIP membership program works as described on the website states the following:

"As you make your first purchase, you'll have the option to enroll in our free VIP Membership program. As a VIP member, you'll receive:
Complete Outfits starting at $49.95 USD - up to 50% off retail
40% off all individual items
Reward Points for every purchase and product review
Free shipping on orders over $49.95 USD in the contiguous U.S.
Easy returns and exchanges. If the clothes fit, great! If not, simply exchange or return your order.
Personalized picks curated by fitness stylists just for you"

Yet the VIP prices shown on individual items were NOT reflecting the "40% off **ALL** individual items" price as stated. Instead - from my VIP registered account - the VIP price for 1 item I wanted to purchase was showing $49.95 vs. the $59.95 retail price. I called customer service to ask why the price wasn't showing a price 40% off of the $59.95. FIRST - the woman on the phone could not understand the context of my question after repeating it 5 different ways. I then asked to speak to a supervisor. The phone rang and rang and then disconnected me.

Canceled my membership immediately and will NOT shop here again and would recommend BUYER BEWARE!

Date of experience: April 1, 2018
Sherry E. Fabletics Rep
over a year old

Hello Sharon,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Pennsylvania
1 review
0 helpful votes
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Nice item I think
April 27, 2023

So I ordered a couple of items on March 22nd and I was excited the price was good with the vip membership so now I was waiting for shipping down hill from here it took about 3 to 4 weeks to get here then what I ordered was too big it was the yitty sweat shirt and thighs size medium so they don't make it easy for you to exchange online so I took it to a store they didn't have the item in store so I wanted to exchange for something else they told me you have to get the same item that you purchased well ok so they had to order it and ship it too me fine so another week waiting then when it gets here its 2 sweet shirts and no thighs now they want me to ship one of the shirts back for them to send me the pants that I won't receive until may I'm done

Date of experience: April 27, 2023
Lia B. Fabletics Rep
over a year old

Hello Taqueasha,

It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Guatemala
1 review
0 helpful votes
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I hate the Token system
September 1, 2022

I forgot to skip one month and got charged, i dislike the systen so much, specially as i feel obligated to buy something instead of encouraged, i will unsubscribe soon

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Eder,

Thank you for taking the time to leave a review. Your feedback about the credit system is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

California
1 review
0 helpful votes
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Best Active Wear Ever
August 1, 2022

Fabletics is my go to for all activewear. I fell in love with my first pair of lined fundamental shorts. My entire sports clothes closet is almost exclusively Fabletics now.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Jaymond,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

California
1 review
0 helpful votes
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Very nice
December 4, 2022

Very good quality washes and drys very quickly. Only thing is the phone pocket when I'm working out my phone gets sweat on it but other wise very good shorts

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chase,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary