On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Products are good quality, some prices are very expensive. Exchanges are troublesome.
I purchased four pairs of women's workout pants, but didn't like two of the colors. I returned the two I didn't like, but was only refunded $2.00 despite being charged over $200.00 for the total purchase. I signed up as a preferred customer for the discounts, but came to realize that they expected me to purchase something more frequently than I wanted. Don't get caught up in this situation. It feels like I was scammed.
Aloha, your Hawaii store employees at Waikiki Marketplace are absolutely the best employees. Always so helpful and knowledgeable with the collections and the best ways to get the product s to me.
Many items are priced very expensive if purchased with member credit. Most would be cheaper if purchased without credit.
The quality of the material has been diminishing in recent years. The power hold leggings used to be thicker and better quality. They are now thin and see through, without nearly as much stretch. They feel stiff and not nearly as comfortable as in the past. Also, many items are out of stock. Due to this and the rising membership cost, I plan on cancelling my membership
Have been purchasing various items for the past couple of years. Quality is very good especially for the price
Can't login- loads slow and can't use any of the member credits I earned. Can't speak to or email anyone either.
I ordered items TWICE because the first shipment was labeled as 'undeliverable' by the delivery carrier. Then, the same items were sent a second time but there was NO RUSH delivery as what I had paid for. This whole experience was just TERRIBLE. I order online ALL THE TIME and don't have any problems elsewhere. I guess these guys don't care because they don't change their delivery carriers and just don't really rush things over.
I have purchased several pair of power hold leggings over the years. I purchased a print pair in January. The material is very cheap, almost see through and no where near power hold. This is my second experience with this issue so I canceled my membership
I received a Jacket, pants and top to test for Fabletics in their test program. All the items were are well made and comfortable. I would purchase anyone of the items because I know that Fabletics has in the past sold me items from as far as 6 years ago and I still wear these items. I highly recommend purchasing Fabletics wear.
The sizes are hit and miss for me. I would like more set options and more color options.
Horrible service can't get my order but paid for it first. Then the arguments of them not receiving the old order when
I had the confirmation that they did. Will never buy again.
I often get charged the monthly fee when I skip a month. I am ready to quit.
Every product I've received from Fabletics is more than I expected. The quality of the materials, the products, the price, it's all been the best with Fabletics. If you're not a VIP, do it. The pricing is more than worth it.
I was not informed that money would be withdrawn from my account to be held by this company so that I may purchase items from them. All I did was order a pair of shorts and the next thing I kwon they are withdrawing money from my account. This is a really bad idea and if I wanted to order more I would do it and not be forced to. Never order from them again!
When I wear each item I love the style. I also purchase things for my daughter because I can afford them with my discounts. LOVE YOU KATE!
The price paid for the membership doesn't seem worth it, when you can only use the credits for items that seem to less value than whatbis paid for the membership.
I never received an item I ordered. It probably got lost in transit. They gave me a credit for a following order.
Fabletics are always good quality. I'm always satisfied. I don't need a lot of sportswear, but when I do, I know it will be something I enjoy wearing.
I have several unused VIP credits and it's mostly because they never have my size in popular styles.
However when I am able to find my size I generally enjoy the clothing which is why this is not a one star review. I consider canceling my membership every time I try to use my credits.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!