business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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Horrible
March 1, 2023

Fabletics is the worst. They always lose my order because even though I put in the correct address they always seem to mess it up. They send it back to them and then when I have to reorder it the item I want is no longer available. They are unorganized and literally the worst.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Caroline,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Washington
1 review
0 helpful votes
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Frustrated at cancellation window
July 6, 2022

I have a cancellation reminder to help me skip the months I don't want to purchase anything. That day I logged on and it was not functioning correctly. I was not able to skip it, and thus had a member credit. Purchase is fine. Frustrated I had to make it in the first place.

Date of experience: July 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

Thank you for taking the time to write a review and for informing us about your recent skipping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Massachusetts
1 review
0 helpful votes
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Fabletics makes great gymwear for people of all sizes. The leggings are great but as someone who is below average in height I find them too long and if I choose capris then it might be the right length for me. The shorts are awesome. Not a fan of the sports bras

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathleen,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the length we offer for our leggings. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Texas
1 review
0 helpful votes
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Good quality activewear
October 1, 2022

I've been buying clothes from Fabletics for a while now. Can't beat the quality but the stylish is not there anymore. I miss the flamboyant colors and geometric designs. AND not every bottom has POCKETS which is a deal breaker for me. I find I'm buying less at Fabletics.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lisa,

Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Massachusetts
1 review
0 helpful votes
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Sizes aren't accurate!
April 14, 2021

I never received my first order. Had to request a refund long after receiving my second order... Which was a very uncomfortable pair of leggings. Stiff and too tight for the size I choose which is the size I wear! Very over priced for the lack of quality.

Date of experience: April 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Donna,

Thanks for writing a review regarding our pricing, quality, and our sizing! We will contact you within 48 hours for further assistance.

Best,
Nelle

GB
1 review
14 helpful votes
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I have made one off purchase without signing up for VIP. Yet they set up Direct Debit to my account without me authorising it. When I emailed them with evidence that I do not have an account for VIP set up ( email address not registered by the website) they went on and set up one for link to reset password straight the next day. Beware as I had to block paypal from both of my cards debit and credit. Yet they still managed to set up direct debit. Shaddy scammers. Dont buy anything fr them. Customer service is absolutely uselles and have no basic knowledge of Consumer law!

Date of experience: November 20, 2015
Wisconsin
2 reviews
0 helpful votes
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I received the wrong items and the wrong sizes for my order. Contacted customer service and now the items I ordered are out of stock. So they are requiring me to pack the items up, print a shipping label, take it to the post office to send it back, and wait until it gets to their warehouse and gets checked in before they will give me a credit to my account. (I don't even get my money back.). Ridiculous. The stuff is way overpriced for this kind of service.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Jane

GB
1 review
4 helpful votes
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Avoid!
September 3, 2016

Wasnt even advised anywhere on the site I was signing up for vip even though I had literally just made another freebie account for my mother. During refunds would only accept them as store credit which I wasn't advised before i actually refunded them. I might of kept them knowing this.

Date of experience: September 3, 2016
Oregon
1 review
0 helpful votes
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PARENTS BEWARE!
July 16, 2019

But Mom its such a great deal 2 leggings for$24! And they are great quality. Which they are but really it's 2 for $150 or more depending on how long it takes you to figure out you are a VIP member. That means every month they charge your credit card. No you don't click a box and say okay. It's in the fine print. You have to log on each month that you DONT make a purchase to keep the charges from accruing. Is it illegal? No is it underhanded and sneaky? I think so. So parents don't be fooled and remember Nike and Addidas sell leggings too and their sites don't help themselves to my credit card.

Date of experience: July 16, 2019
New Mexico
1 review
0 helpful votes
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Wrong Shorts, twice
November 1, 2022

I ordered two pair of shorts (I am a first-time buyer). It took over two weeks to get my clothing. The wrong size was sent with respect to one of the pairs, the other was correct. I did send back the pair and a new pair was sent. This time was the same color as the pair that fit, not white like the pair I ordered. It also took two weeks. I will not be buying any more clothing from Fabletics.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Felipe,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Florida
1 review
0 helpful votes
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Crashes/Glitches
August 4, 2022

I love fabletics clothing for the most part. The shoes seem cheaply made, which is probably why I got them for $10 vs $70.

The website and the app are awful. Shoppibg is frustrating because my size isn't available, and the website and app glitch constantly. Example being the time I ordered my boyfriend 10 pairs of boxers, all a different color, and they all got sent to me/actually ordered as the same color; even though they were in my cart as being different. Will be ceasing my shopping.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emma,

We appreciate the feedback you shared regarding the website and the quality of the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Canada
1 review
0 helpful votes
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Great products
May 19, 2022

I love the items I got. It didn't make sense to me that one pair of socks was sent in a different package which arrived a day earlier than the rest of my items. Once I got my clothes, I was happy with them and it was worth the wait.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Pamela,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

California
1 review
10 helpful votes
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So very pleased!
October 28, 2014

So very pleased! Loved the quality of fabric (rivals Lululemon) the top is super soft... Love! I also love that I get to pick a new outfit each month (or skip a month). In my line of work I tend to LIVE in active wear. I love this business model. Can't wait to place my next order. When I went to this site and read reviews I was a bit taken back. Now that I have received my 1st order. I can't wait to place my next! So excited! Thank you! I LOVE the bra straps. So cute! The top super soft and the pants fit perfectly! I'm 5'5" and 140lbs. The clothes are perfect for the fitness classes I take, the running I do and. Bonus... work!

Date of experience: October 28, 2014
New York
1 review
0 helpful votes
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Good product bad service and membership
May 1, 2023

Signed up for scrubs and is a great product. Got charged $60 for the month and did not like it so I canceled the membership. Got a confirmation of the cancel next month was billed again. Took 20 minutes to convince the phone operator to reimburse account and to cancel membership. The whole time telling me I was wrong and it was my fault. I will never buy from fabletics again not only that but I was a brand ambassador and promoted to all my colleagues most of which bought your product right after…. Now I will be the opposite

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Dan,

Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

GB
1 review
1 helpful vote
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Took advantage of the VIP 2 for £24 offer. Ordered 4 pairs to try different styles, all covered by offer. Sent to pairs back and was charged full price for the 2 pairs I kept as apparently the offer was only on the 2 I sent back despite the site clearly advertising otherwise... you also do not get a choice on the pairs they apply the offer to! Customer service not interested. Awful service and clear mis selling on website.

Date of experience: September 24, 2020
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

We sincerely appreciate the feedback you shared regarding our products and services! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Connecticut
1 review
0 helpful votes
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Trying to be sneaky!
July 1, 2022

I thinks it's pretty shady to charge customers a monthly membership fee and not be more upfront about it. The product I bought was Decent but the time and energy I had to spend to cancel my 'membership' that I was going to get charged monthly was infuriating!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tim,

Thank you for taking the time to leave a review. Your feedback about the member credit charge is important to us and you want to cancel your VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Clark

Washington
1 review
0 helpful votes
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Like mother like daughter
February 4, 2020

I love my Fabletics leggings! So when my 11 year old needed leggings, I thought I would see if Fabletics would fit. The staff helped her try on a couple styles recommending the capri length as a long option. They were perfect and she was so excited to have a quality pair of leggings. Many thanks to the staff!

Date of experience: February 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Kathy,

We are pleased that you have chosen the leggings we have in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Minnesota
1 review
0 helpful votes
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Worth finding a deal
June 13, 2024

Although sometimes frustrating to see a great deal, only to find my size has been sold out. Still has been a great experience to search for clothing at a reduced cost. Almost like a treasure hunt.

Date of experience: June 3, 2024
Florida
2 reviews
0 helpful votes
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Zero customer service here. Avoid
June 4, 2022

I did sign up… my fault. When I went to cancel there was some issue and didn't go through. Many months had passed and I did not realize I was being charged still monthly (again my fault). When I called to explain and ask for the 8 credits on my account to be refunded and cancelled I was told I must use 6 credits and the last two could be refunded. I agreed, the man said this is the best he could do. I used the 6 credits and almost one month later my account still has the last two credits and no refund. I was lied to.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Eric,

It is with great regret that we received your feedback regarding the VIP membership. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Nevada
1 review
0 helpful votes
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Fabletics is ok
August 1, 2022

Overall I like their products. But the leggings used to be better. Now they are all starting to have less cotton and more of the plastic scubba type material. Making them less breathable and comfortable material.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Windy,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our leggings. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad