business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Georgia
1 review
0 helpful votes
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Rip off
August 24, 2020

So number one, the sizes run insanely small FYI. Secondly, you have to be a "VIP" member to get the 2 leggings for $24 I did this then my credit card was charged $49/mo even wen not purchasing anything. TOTAL SCAM. Shame on you Kate Hudson. Way to milk people at they lowest. I'm grossed out

Date of experience: July 25, 2020
Nelle P. Fabletics Rep
over a year old

Hello Care,

Thank you for writing a review! We're sorry to hear if you disliked the VIP Membership program. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

South Carolina
1 review
0 helpful votes
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Don't love or hate the product I purchased
March 1, 2023

Buying experience was good. I was expecting to love the pants I purchased, but they are just ok. They are comfortable and they fit well. The external draw string is not ideal. I like pants and shorts that have the draw string on the inside. I like a tapered leg and tight cuffs but I don't like elastic cuffs. A cuff zipper would also be nice to make it easier to get my size 13 feet through the opening.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Brett,

Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Texas
1 review
0 helpful votes
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They have great colors and patterns in fabrics, but I struggled to find my sizes it seemed every time. I couldn't find any shirts that were revealing a midriff or long enough to cover what I needed. The bras I purchased dont support larger cup sizes correctly. I hate the shoes I purchased. They dont have enough cushion and they slip off my heal when I put inserts in. This company has a membership that has too many restrictions with too few benefits. I feel like I wasted money.

Date of experience: July 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Susan,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. We will contact you for further assistance.

Best,
Dean

Texas
1 review
0 helpful votes
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I love the quality and feel of the leggings. I do wish there was an option to get all the styles in a tall length. I will never be able to own some of the cutest lounge pants or joggers because of the length.

Date of experience: December 1, 2019
Cole N. Fabletics Rep
over a year old

Hello Tami,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Maryland
1 review
0 helpful votes
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Fabletics Review
April 1, 2020

I understand the business concept of electing to buy or opting out each month, however I don't see a lot of pieces clothes that I like for an affordable price. I purchase a handful of pieces per year, maybe less. The quality of thieir clothes is great! I have no issues with the shipping process, either.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Maria,

Thanks for writing a detailed review! We're happy to hear you're satisfied with our shipping and the quality of our products! Apologies if you find our selections limited. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.

Best,
Nelle

Kentucky
1 review
0 helpful votes
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Price Change
June 1, 2022

The first pair of shorts i ordered were 12.99, after that I had to pay more. I now have three pairs of shorts and love all of them but don't understand why I got a good deal on the first pair then have to pay more.
Also, the FB site is difficult to navigate.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello John,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

North Carolina
1 review
0 helpful votes
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Scummy Company
February 20, 2023

Fabletics is a company I'm just plain sick of. I subscribed back in late 2021 thinking that 2 for $24 was a great deal for sports shorts. Realized quickly their bull$#*! $60 a month subscription and cancelled just a few months into 2022. The few shorts I did buy were cheap material and honestly worth about $12 each. It was several months after cancelling that I realized I was still being charged on my lesser used credit card. I had a call with the company (Fabletics) and got my money back as well as cancelling again I guess. Fast forward several months later to 2023, and wouldn't you know, I'm STILL being charged for Fabletics! Another dispute with Discover (in which I plan to cancel too) and I guess I'm officially unsubscribed from this $#*! company. Be aware of this, and be aware that there are so many better companies out there. Cheers.

Date of experience: February 20, 2023
Maine
1 review
0 helpful votes
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Sizing issues
June 6, 2022

I was very excited to get the new VIP member prices on my first order. However, I was sorely disappointed with the sizing and fit. The sports bras and swim tops were much too small as far as cup size, but when I sized up, the band was too big. I guess my body type was not considered when sizing was done at Fabletics. I am 155 lbs, size 36DD and literally no tops worked for me. XL was too small, XXL was too big. Very frustrating.

Date of experience: June 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizes of our products.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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Excellent!
October 1, 2022

I love Fabletics, service customer is very efficient and helpful, apps and website are super easy to navigate, I recommended to friends and family all the time because products are beautiful and good quality!

Date of experience: October 1, 2022
Dean R. Fabletics Rep
over a year old

Hello Amparo,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products, website, and mobile app! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Canada
1 review
0 helpful votes
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Quality
December 1, 2021

Quality has gone down since I joined. The latches on the bras start coming out after a couple of wares. Also the length on the straps of the bras have lengthened which has not been good for me because I have it on the tightest and it's still a little on the loose side

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Cheryl,

Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.

Best,
Zeth

Washington
1 review
5 helpful votes
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It took me not two minutes to cancel and be refunded my member credits via chat. I was kind, explained why it didn't work for me, and requested to cancel and be refunded. Then I was patient as the agent processed the request. I think people make it more difficult than it needs to be.

Date of experience: December 28, 2016
Maryland
1 review
2 helpful votes
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Scam 49.95 per month
February 4, 2019

The fine print apparently signs you up for a 49.95 fee per month. I have tried to call and cancel and they say it is cancelled and they will refund one month but it is just the runaround they never refund. They say they did and to call my bank card. Very dishonest company.

Date of experience: February 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Michelle,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

GB
1 review
11 helpful votes
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Scam
February 10, 2016

This company is a scam as they offer what appears to be a half price introduction offer when buying their products, only to continue to charge £44/month without your knowledge. I take full responsibility for not reading terms and conditions properly (which was of course highlighted when speaking to fabletics) but also think if the company really WANTED to inform their constumers of this charge they wouldnt have hidden this charge in the small prints. Definately a scam!

Date of experience: February 10, 2016
Tennessee
1 review
0 helpful votes
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Website horrible
March 9, 2023

When placing online order shopping cart constantly changing, locking up and impossible to navigate. Order entered incorrectly and when contacting customer service they indicated they would have to cancel and re-enter assuring me that promotion item in cart would still be ordered. Lie! Item not in cart and their customer service stinks!

Date of experience: March 9, 2023
Zeth B. Fabletics Rep
over a year old

Hello Corrie,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

New York
1 review
0 helpful votes
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To small
September 11, 2024

The tops are not true sizes I'm in a large to X-Large but your xl is to tight on me

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Great clothes most of the time
January 2, 2023

Items came quickly. Was sad that the zipper fell off the onesie on the second wash. Not sure which order was which but also like the all day every day bra…had to order more on a smaller size bc the rib area is way too big for the size. I'm a 32dd and moved down to an ax…because of the Rib width wondering if I should go xx small but then where do the boobies go

Date of experience: January 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Julia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
0 helpful votes
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Monthly fee
January 18, 2022

I learned recently than even though I make a purchase at the beginning of the month, I still have to ‘skip this month' to not be charges the monthly fee. I'm sure you will tell me that this is i your fine print but who reads it. And even if I did read read it would it be clear? You must get complaints about this because you now make it easier to ‘skip this month'. You asked, this is my feedback.

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jan,

All feedback is important to us, so we appreciate the time you took to tell us about your experience regarding skipping and member credit charges. We're sad to know that you have encountered an unpleasant experience with us. We'll be sending you a private message right now. Thanks!

Best,
Clark

New Mexico
1 review
0 helpful votes
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So far, I've enjoyed being a customer of Fabletics. My only concern is that my credits (money I've already paid) can expire. Also, if I decide to cancel it seems that I might lose my credits? That seems a little off. Let me do what I need to, you already have my money.
As far as the clothing, I really do love it. I've noticed the bras aren't as high impact as they could be for anyone larger than a C cup. My husband really likes the new golf pants. I am excited to see their plans for scrubs.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Andrea,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Delaware
1 review
0 helpful votes
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Inconsistent quality and sizing
July 1, 2022

I ordered two pair of athletic shorts of the same size and style. They were made in two different countries. One falls off me, the other fits better.
Also my athletic shirts were small for XL so I will have to change to XXL. The quality, expecially the logo placement and application was cheap. It looks like an off center bandaid.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello James,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Ohio
2 reviews
0 helpful votes
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Unpleasant and Confused
July 4, 2022

Stacy was confused and very unprofessional. She did not make me comfortable. I felt mistreated. I have been in this store many times, and have never felt like I did on this visit. I definitely did not feel welcome. It was the worst shopping experience, ever.

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sherry,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz