About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 13,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Although sometimes frustrating to see a great deal, only to find my size has been sold out. Still has been a great experience to search for clothing at a reduced cost. Almost like a treasure hunt.
Most of the time the fit is not consistent, and the material is not what I would pick up if I saw it in store. Very few of my Fab items are from the past 18 months. The socks are great though!
I have never had a worse experience with any retailer. Their promotions and membership structure are deceiving and very misleading. The customer service is absolutely terrible. I've had orders cancelled for no reason, falsely advertised promotions, refusal of refunds, discounts not applied, store credit being denied... everything that can go wrong does go wrong with Fabletics. I always read terms and fine print, they really are falsely advertising discounts and just not honoring the advertised prices. The clothing is overpriced and the quality doesn't reflect the high price tag. Shopping the site is a huge hassle and has tons of technical issues. I've given them many chances and every single time it sucks. No wonder there are so many bad reviews all over the internet. I just can't get over how ridiculously incompetent and rude the customer service agents are. The last one I spoke to was so condescending and uninformed. I have spent hours trying to resolve an issue and I'm giving up on this brand completely.
Misleading advertisement made me buy 2 legging for x price, but would have to pay 50 dollars a month to keep receiving their products. However, didn't have much trouble cancelling it.
Initially, I was very pleased with my experience. However, after some time, Ive had issues with refunds, not receiving full orders, and being charged when I chose to skip the month.
My experience was good. Shipping can be faster but its ok. I just don't like the fact that i have to click each month on a link or i'll be charge. It make us forced to buy something.
Hi Veronique,
Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.
Best,
Cathy
Looks good and comfortable. Can wear to the office or as casual wear. Their quoted delivery dates are always wrong. It's aggravating but I have just come to expect 2 weeks.
Hello Brad,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
QUality is better at Wal Mart! So, so disappointed. Then they took months to automatically re-charge my credit card and did twice at one time! I am livid. Will contact Monday.
Hello Rosario,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.
Hello Bob,
Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Didn't really like the situation where you have to pay once a month in order to purchase from this company I guess I don't need any work out pants that bad!
Hello Nicole,
We appreciate the feedback you shared regarding our monthly membership fee. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They had a sale... 2 for something like $25... They sent me 1. And charged me full price which was about $50.
Horrible products, bad service, dishonest. Don't buy from them.
Hello Letta,
Thank you for writing a review! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I'm always happy with anything I get from Fabletics. They are my favorite to work out in. I don't worry about pants falling down, everything is always so functional and comfortable.
In my experience sizing isn't consistent. Sometimes when I order a small it fits perfectly other times it's too big or too small. This goes for both leggings & sports bras.
Hello Courtney,
Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I repeatedly tried to buy medium leggings, different styles, different colors. Rarely had any in my size. So disappointing. Tried for several months and then the price went up. No thanks.
Hi Dena,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I wear Fabletics almost every single day! The only pants and shorts are my favorite! With their shorts my game has changed at work and at the gym!
Thank you Fabletics
I have been with fabletics almost from the start. It seems that they are geared for 20-30 year olds more than in the past and the quality has gone down so it was time to cancel membership
Hello Laura,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
DO NOT SHOP AT THE FABLETICS IN BRIDGEWATER COMMONS, BRIDGEWATER NEW JERSEY. The manager named Samantha is like the wicked witch! Nastiest person I've ever met! I was going to purchase several things but the managers rudeness made put everything down and leave
Website glitches included but not limited to:
Freezing.
Ordering going through for items already sold out (then not informing the customer).
Points not being used thus charged full amount and still having a credit to use.
Customers don't come first (almost being punked or frustrated into spending more money):
Discount codes not working.
Skipping months moved from single to two step process.
Credits not going as far for products.
Sizing changes from product to product due to fabrics so you can't count on always buying the same size, again frustrating.
When I was a member my size would sell out before I had the chance to shop (felt like I was being forced to impulse buying and I don't participate in that because I want to retire within my lifetime.)
Product:
Good quality, usually.
I don't feel like all products are vetted well Aka not actually being worn by real humans before being sold.
Cute/hip styles.
Sales:
Now the only way I buy and renew my membership (after years of frustration being a member) is when I know I want something and I have the money to spend and it is on sale.
Hello Bailey,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
First mistake, signing up for this. I do not need a dozen exercise outfits. Then they make u phone and listen to their spiel before they will cancel account. Done and thankful to be rid of them!
Took 77£ From my account in two week period for a 24£ purchase apparently I've got a shiny new membership I know absolutely nothing about in the uk you must have a cooling off period for such memberships and also returns period I asked about both and was basically given the us there anything else I can help you with, am livid I was also told you agreed to this (I didn't) and don't blame our website our website is perfect lady was so professional she couldn't even spell but that's besides the point point is they are scammers that don't work by the book, get it n regret it applies
Hello Martina,
Thank you for sharing your feedback regarding how the VIP Membership works! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wafa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy