business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 13,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

This company does not typically respond to reviews
South Carolina
1 review
3 helpful votes
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Steal your money
March 17, 2018

They, unknowingly, charged me for a monthly VIP membership. When I tried to get over the $500 back that they stole from me, I only got back $100 and then a "complementary" $50 gift card. The gift card is only good for some of the clothes, so in reality I received less than 1/5 of the money they took from me

Date of experience: March 13, 2018
Illinois
1 review
1 helpful vote
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Scam
February 2, 2018

Beware of the monthly service charge thats nowhere stated. They owe me close to $100 bucks and its been a fight to get it. They claim theyve issued me a refund and Ive yet to get it. Order was placed back in December. Its a shame Kate Hudson is associated with this company

Date of experience: January 30, 2018
Sherry E. Fabletics Rep
over a year old

Hello Jessica,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Arizona
1 review
0 helpful votes
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Comfortable Clothes, bizarre subscription system.
November 4, 2022

Look, I have nothing bad to say about a single piece of clothing so far. But the clothes probably aren't ethically made, the bottom tier employees doubtfully get paid a fair wage, and the subscription based method of creating brand loyalty is scummy.
But the clothes are good and bringing Lizzo in was smart because I'm here now.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Vivan,

It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

New York
1 review
0 helpful votes
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QUALITY
January 1, 2023

I'm very pleased with the service and quality of materials. Prices are decent, and even amazing when on sale. I'm a fashionuer. Accordingly, most women don't wear your outfits to the gym. Yet, I do! Fabletics quality, unique, eclectic and eccentric designs motivate me to go to the gym and work out hard!

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Sheila,

We are happy to be a part of your motivation to stay fit and healthy. Have a great day!

Best,
Renz

New York
1 review
0 helpful votes
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Scammed!
June 9, 2021

I ordered 2 tights which I have to say I love. But I didn't realize after the purchase they been charging my account every month $49.95 without me knowing! I have no idea why? I just reported to my credit card company. Highly disappointed! I would've ordered again if it wasn't for this.

Date of experience: June 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Damaris,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Canada
1 review
0 helpful votes
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My title says it all. These are quality clothes at a great price and they come in TALL! People sometimes complain when pants are too long, but for us tall women, you can't add to pant length, but you can hem them. Fabletics clothes are great. Delivery is quick. Returns ARE PAID FOR! I now have a great varietyof them. Thank you for this product. They are my go to for working out and comfort.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

New York
1 review
0 helpful votes
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Please, I beg! More supply for the demand
November 30, 2021

I love fabletics. I love to be comfortable always and the clothing is just that. My issue is nothing is ever available in my size. 9 times out of 10 what I want is sold out, or it'll be in my cart and disappear moments later as "not available". Superrrrrr frustrating. Then the item is never in stock again. I know I sound like a black Karen right now, but I swear it ruins my day. Please please make more items available for purchase. Small/medium in tops and large on bottom. Definitely should be a healthy inventory for such a large and established company. Otherwise, love them. Found my favs, just wish I can get other colors/options.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Sherrell,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
1 helpful vote
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I am dissatisfied.
February 28, 2018

The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.

Date of experience: February 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Erin,

Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!

Best,
Sherry

----------------------------------------------
Original Message: The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.

Canada
2 reviews
0 helpful votes
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Annoying emails
August 15, 2021

I love their products and have been a member since they started up but now they send emails every day I have changed my info on my account and have spoken to them on the phone but does change anything every day still get emails from them so as much as I like their product they annoying emails turned me away

Date of experience: August 15, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Deborah,

We appreciate your feedback on your VIP experience! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

North Dakota
1 review
3 helpful votes
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Online Robbery!
November 10, 2017

Feeling extremely ripped off and scammed. I only made one purchase almost a year ago and was somewhat happy with the quality of the garments. Sadly, I have been charged every month for there VIP membership that I never used! I tried to cancel my membership, but it was literally like puling teeth. In fact the number that was on the website months ago basically put you on hold then hung up. Very exhausted and frustrated with this company!

Date of experience: November 8, 2017
Sherry E. Fabletics Rep
over a year old

Hello Britt,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

California
1 review
0 helpful votes
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Order was cancelled
May 1, 2023

I placed an order after joining, it said it shipped, then later I was alerted that the entire order was cancelled. I never received the items. I also joined because I read good things about the maternity items, and now there's very little stock and nothing in my size.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Elicia,

Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Indiana
1 review
0 helpful votes
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Disappointed
September 18, 2024

Shipping takes way too long when you order online.

Date of experience: September 8, 2024
Utah
1 review
0 helpful votes
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Horrible Customer Service
November 1, 2023

Ordered some shorts, tried the subscription, had questions about my order. The customer service in the phone and chat didn't want to be bothered with complicated questions like "when will my order ship".

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Alan,

It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Texas
1 review
0 helpful votes
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Customer experience is starting to lack.
May 2, 2023

I love the brand and have for many years. I have noticed that the online experience is getting less prompt. Slower ship times and more items out of stock. Still will purchase but bummed to see the delay in online purchases.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Kacie,

We value the comments you made about our shipping time frame and the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Canada
1 review
0 helpful votes
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I have been purchasing the powerhold leggings for years, my most recent purchase I was super unhappy with brand placement…. Why on earth would someone who knows garment design place a label on the back of the thigh. I won't be purchasing these again. Likely won't be purchasing anything again since it's a hideous placement. Fire your designer.

Date of experience: May 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ameilya,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's design. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Florida
1 review
0 helpful votes
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Best customer Service in Jacksonville Fl
July 1, 2019

From the moment I walked in the door customer service was first class. Your Manager was polite and so knowledgeable knowing your merchandise. She helped me in 10 minutes and I was out. I will never have a perfect purchase as I experienced today. Ms Myers was first rate.

Date of experience: June 28, 2019
New York
1 review
0 helpful votes
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Pretty good
October 1, 2022

The site performs pretty well but it's annoying when you have to go back-and-forth in and out of the shopping cart and you have to bypass the recommended add-ons every time. I wish products always had inseam lengths on all pants/leggings.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Julianne,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Georgia
1 review
0 helpful votes
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Great company!
December 4, 2019

I would line to see Fabletics improve with shipping speed. Please work on shipping out sooner. The company offers great deals and prices. It would be nice to see longer tops to cover more in the hip area. I know I would purchase more tops from you than pants.

Date of experience: December 1, 2019
Cole N. Fabletics Rep
over a year old

Hello Ann,

We certainly thank you for your timely suggestion. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!

XO,
Ivy

Arizona
1 review
0 helpful votes
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Excellent customer service
May 27, 2022

The staff at fashion Square in Scottsdale is outstanding. They always great you in a friendly manner. They always help find a size or an outfit that works. Artdie The manager really promotes customer service with her staff. Best store at the mall. I also, love the product. I can't tell you how many Fabletics outfits I have.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elisa,

It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

Best,
Allison

California
1 review
0 helpful votes
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Put an order in and received an email that they canceled my order without telling me why.

Very unprofessional

I have spent over $2,000 the last 2 years with them

Very upset and will no longer support the brand

They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot

Needed the clothes for an upcoming vacation and they screwed me over

Date of experience: August 11, 2023
Mary L. Fabletics Rep
over a year old

Hello Rishi,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary