Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 13,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
They, unknowingly, charged me for a monthly VIP membership. When I tried to get over the $500 back that they stole from me, I only got back $100 and then a "complementary" $50 gift card. The gift card is only good for some of the clothes, so in reality I received less than 1/5 of the money they took from me
Beware of the monthly service charge thats nowhere stated. They owe me close to $100 bucks and its been a fight to get it. They claim theyve issued me a refund and Ive yet to get it. Order was placed back in December. Its a shame Kate Hudson is associated with this company
Look, I have nothing bad to say about a single piece of clothing so far. But the clothes probably aren't ethically made, the bottom tier employees doubtfully get paid a fair wage, and the subscription based method of creating brand loyalty is scummy.
But the clothes are good and bringing Lizzo in was smart because I'm here now.
Hello Vivan,
It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I'm very pleased with the service and quality of materials. Prices are decent, and even amazing when on sale. I'm a fashionuer. Accordingly, most women don't wear your outfits to the gym. Yet, I do! Fabletics quality, unique, eclectic and eccentric designs motivate me to go to the gym and work out hard!
Hello Sheila,
We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Renz
I ordered 2 tights which I have to say I love. But I didn't realize after the purchase they been charging my account every month $49.95 without me knowing! I have no idea why? I just reported to my credit card company. Highly disappointed! I would've ordered again if it wasn't for this.
Hello Damaris,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
My title says it all. These are quality clothes at a great price and they come in TALL! People sometimes complain when pants are too long, but for us tall women, you can't add to pant length, but you can hem them. Fabletics clothes are great. Delivery is quick. Returns ARE PAID FOR! I now have a great varietyof them. Thank you for this product. They are my go to for working out and comfort.
Hello Mary,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love fabletics. I love to be comfortable always and the clothing is just that. My issue is nothing is ever available in my size. 9 times out of 10 what I want is sold out, or it'll be in my cart and disappear moments later as "not available". Superrrrrr frustrating. Then the item is never in stock again. I know I sound like a black Karen right now, but I swear it ruins my day. Please please make more items available for purchase. Small/medium in tops and large on bottom. Definitely should be a healthy inventory for such a large and established company. Otherwise, love them. Found my favs, just wish I can get other colors/options.
Hi Sherrell,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.
Hello Erin,
Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!
Best,
Sherry
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Original Message: The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.
I love their products and have been a member since they started up but now they send emails every day I have changed my info on my account and have spoken to them on the phone but does change anything every day still get emails from them so as much as I like their product they annoying emails turned me away
Hi Deborah,
We appreciate your feedback on your VIP experience! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
Feeling extremely ripped off and scammed. I only made one purchase almost a year ago and was somewhat happy with the quality of the garments. Sadly, I have been charged every month for there VIP membership that I never used! I tried to cancel my membership, but it was literally like puling teeth. In fact the number that was on the website months ago basically put you on hold then hung up. Very exhausted and frustrated with this company!
Hello Britt,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
I placed an order after joining, it said it shipped, then later I was alerted that the entire order was cancelled. I never received the items. I also joined because I read good things about the maternity items, and now there's very little stock and nothing in my size.
Hello Elicia,
Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Shipping takes way too long when you order online.
Ordered some shorts, tried the subscription, had questions about my order. The customer service in the phone and chat didn't want to be bothered with complicated questions like "when will my order ship".
Hello Alan,
It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I love the brand and have for many years. I have noticed that the online experience is getting less prompt. Slower ship times and more items out of stock. Still will purchase but bummed to see the delay in online purchases.
Hello Kacie,
We value the comments you made about our shipping time frame and the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have been purchasing the powerhold leggings for years, my most recent purchase I was super unhappy with brand placement…. Why on earth would someone who knows garment design place a label on the back of the thigh. I won't be purchasing these again. Likely won't be purchasing anything again since it's a hideous placement. Fire your designer.
Hello Ameilya,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's design. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
From the moment I walked in the door customer service was first class. Your Manager was polite and so knowledgeable knowing your merchandise. She helped me in 10 minutes and I was out. I will never have a perfect purchase as I experienced today. Ms Myers was first rate.
The site performs pretty well but it's annoying when you have to go back-and-forth in and out of the shopping cart and you have to bypass the recommended add-ons every time. I wish products always had inseam lengths on all pants/leggings.
Hello Julianne,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I would line to see Fabletics improve with shipping speed. Please work on shipping out sooner. The company offers great deals and prices. It would be nice to see longer tops to cover more in the hip area. I know I would purchase more tops from you than pants.
Hello Ann,
We certainly thank you for your timely suggestion. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!
XO,
Ivy
The staff at fashion Square in Scottsdale is outstanding. They always great you in a friendly manner. They always help find a size or an outfit that works. Artdie The manager really promotes customer service with her staff. Best store at the mall. I also, love the product. I can't tell you how many Fabletics outfits I have.
Hello Elisa,
It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
Put an order in and received an email that they canceled my order without telling me why.
Very unprofessional
I have spent over $2,000 the last 2 years with them
Very upset and will no longer support the brand
They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot
Needed the clothes for an upcoming vacation and they screwed me over
Hello Rishi,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Jessica,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry