My daughter (14 y o) wanted to buy leggings 2 for $24 and I checked it and I told her yes. Good deal. Gave her my credit card, and few months later I was been charged for VIP membership $50 a month. My daughter cried embarrassed that she didn't know about it and because she knew I was upset. Company refunded my money, but funny girl on the phone told me " that when my daughter turn 18 they hope that she becomes a VIP member and she can also tell her friends about it". Really?

While they're products are fantastic and I am in love with their leggings, the amount of frustration I received dealing with their customer service and website experience is too high to tolerate anymore.

Multiple times I have tried returning items that were either out of stock after I purchased or never told me they were final sale and I was not allowed to return it. Other times they were delivered to the wrong address and they would not re-deliver the item or they were never delivered at all and I have to wait over 3 weeks before they bother to send it again. It also takes over 2 weeks to get anything delivered in the first place.

I loathed every single time I had to call customer service. Their credit points system also doesn't make any sense.

DO NOT SHOP HERE. There are plenty of other great sporting good stores for women that are much less frustrating. Save money and stay away.

I've bought quite a bit of Fabletics apparel over the past six months, and I've been pretty happy with all of it. The frequent sales make things pretty hard to pass up - particularly if you're trying to build up a decent supply of workout apparel so you're not constantly doing laundry!

My lone complaint is with the company's website and app - specifically the shopping cart/checkout functions. On both of my last two orders, I ended up having to call in and have an agent place the order because the site simply would not calculate the total correctly. In one situation, it would not apply gift card credit to a sale price, and on the other, an item showed up in the cart at a lower percentage off than the current 60% off everything promo. The agents resolved the issues and placed the orders, but this is not something customers should have to do.

My package was scheduled to arrive one week ago, but I have not received any updates on where my package is or when it is now scheduled to come in.

Update- Jennifer contacted me about the process. She reached out to me and responded quickly. Love the shorts, just didn't expect waiting this long when the second package that shipped came before the first.

I called to cancel the membership because they do not make s simple online portal to end the service. I recommend ordering from amazon or even china before ordering from fabletics and in all honesty it looks like they get all there stuff from china anyway $50 for nothing is never a good deal. No matter how good the discount. Thankfully I read the fine print. BUT WAIT there is more, even if you choose to "skip a month," once you click the "skip link" it takes you to a page where you have to confirm that you want to skip! I almost over looked this... At that moment I knew the company was shady. Anyway please stay away!

Since day 1 I'm in love with all the products specially the pants. This the first time in my life that I found pants that I feel comfortable in and it's actually good for workout. Have you been to one of their physical stores? If you haven't you need to asap. It's some other type of level of customer service. Also the fitting room has a tablet that shows you what you're trying on, makes recommendations, and let you ask for help if you need. It's some cutting edge tech. I loved it!

Fabletics billed me $49.95 for a monthly subscription service after I ordered one item and attempted to cancel my service. Their representative then stated they would charge my account for the following month because their policy was to only accept cancellations on the first five calendar days of every month and I was notifying them on the 7th calendar day. Totally infuriating. Needless to say I contested the charge and was able to get the next following month cancelled. I still ended up paying for one monthly subscription fee for ordering nothing in one month. That qualifies as a misleading scam in my book. Run away from Fabletics unless you want to spend $50 month on their goods. What a sad joke.

Clothing was much larger than a typical S male size for me and so was not a good fit. Quality was just fine. It is immensely difficult to modify or cancel your subscription - wait times of over 100 people and 1000 minutes, but you CAN NOT cancel on your own. Has to be done through the service so it's not worth it, really is not worth it at all even for a one time discounted purchase.

Very disappointed with this company. How they can legally charge you $50 for a "credit" and allow that to expire after a year is baffling to me. They claim emails were sent warning me, but I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. Will be cancelling my membership.

I signed up for a membership a few months ago because it seemed like you had quality clothing, which you do. However, navigating your website is a huge problem. I've had multiple instances where I can't check out. Once when I finally was able to checkout I ordered the wrong size, brought the item to a store to do an exchange and they ordered me a completely different color. 2 months waiting for a pair of pants that ended not being what I wanted at all.

You cant cancel your membership online either or if you can it's so we'll hidden I haven't been able to find it. Ultimately I wish I never signed up for a membership. Been charged for membership credits I haven't been able to use because your website won't let me checkout, get the wrong items the one time I have used it and can't even easily cancel the membership. Unbelievably disappointed.

The 1 is only because the quality of leggings is good. But not worth getting charged $70 a month for an account that you cancelled months ago. I looked into my bank statements because I noticed less money than there should be. They charged me twice for an account that I cancelled in April. When I called to cancel the membership yet again and demanded a refund, they kept trying to scam me back into the membership and were very reluctant to give a refund. Would not recommend. This has been a horrible experience.