About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
LA Relaxed
Jungmaven
Auf Augenhoehe
HOSBJERG
Democracy
Reviews Summary
Fabletics has a rating of 3.2 stars from 13,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Their products are crap. Worn and washed maybe 3 times and stitching is coming undone. They won't stay up above my belt line on the back and I have a normal not overweight body. Bad design, Chinese crap, don't buy. It takes about 20-30 minutes waiting for responses from idiots to cancel your monthly plan. These people are scammers.
I went a size up from what I usually order to accomodate some post baby weight gain, so imagine my surprise when I get my leggings and they're *the exact same size* as the ones I've ordered previously. This isn't body positive at all.
Hello Kate,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our product's sizes. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The clothes are fine, pretty average, but the VIP monthly charge system is predatory. You can get similar-quality athletic clothing at many other companies. I'd avoid fabletics for the monthly fee alone. It's difficult to cancel and they won't issue refunds.
Hello Emily,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love all of my gear, and customer service experiences with the company.
(Sometimes I am not able to use my discounts or rewards as they are advertised and that is disappointing, but otherwise, no complaints)
Hello Heather,
Thank you for taking the time to leave a review. Your feedback about our offers is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Always easy to order. Everything arrives rather quickly. Love the apparel! Every piece is high quality and lasts forever! My daughter and I have a great collection of Fabletics including shoes! Shoes are the only thing that have worn out so far after approximately 500 walking miles!
Hello Jennifer,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The membership policy is a little deceiving. I agreed to join something that would cost me money every month without really realizing it. Also the processing/shipping time was pretty ridiculous. I made 2 other orders from different companies after placing the order for my shorts and received both packages days before my shorts came in
Hello Jerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and shipping time frame. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have tried ordering numerous times from Fabletics. Every time I order either the merchandise arrives days late or they can never fulfill. Also the return policy is absurd in this day and age of Amazon customer service. I'm still waiting on a refund.
Hello Patricia,
We hear you! We are sorry you had a frustrating experience with your orders. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Stuff is pretty good looking, but a little loose fitting. All shorts need strings, since elastic isn't that strong. Delivery has consistently been longer than expected. Prices are fair when it is on sale.
Hello Kevin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I was not aware that I was getting involved with a " membership" and now I'm out almost $900! They just kept charging my PayPal account. When I accepted the first discount I didn't read closely and I didn't notice the $49.95/ month charges for quite a while. NOW my credits ( whatever those are worth) have EXPIRED. So, money loses its value somehow. Plus, I was charged twice in July. I attempted to call. I waited over 17 minutes while being informed I was # 73 in the queue and my wait would be less than 3 minutes. This was after I tried 4 times to "chat" online. The chat took several minutes to connect, only to lose connection. I am sick about this and I cannot get any assistance. I'm not even sure if I actually cancelled my membership or not. The website account info is a nightmare to figure out. Do Not Join Fabletics
Hello Kerry,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Hello,
I put my account on hold then found a charge. I don't prefer your advertising it's practically pornographic.
I do appreciate how well customer service fixes problems.
Leggings I bought in the past are now thinner an see through
Hello Kari,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics has high quality clothing for a somewhat reasonable price. My biggest complaint remains that they insist on making every matching set a crop top or just a bra. So many women do not want to workout with their back and stomachs out. The crops and bras are great for the optics of social media/online, but we need significantly more options with full shirts!
Fabletics has pretty good customer service and they are quick to resolve any issues that may arise.
Hi Samantha,
Thanks for writing a review of our current styles! We'll make sure to share your feedback with the appropriate team. Rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh and we are doing our best to keep up with the demand.
Best,
Cathy
Love the leggings! Wish there was a better selection in store, but I'm typically able to order what I want. Love the sales and discounts for members! Not crazy about the sports bras. Overall very happy with my purchases!
Hello Jennifer,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have 3 orders going currently all shipped within 1 day but take several days for any activity on same shipping labels and now items that said they would arrive in a week are now saying possibly 2 weeks. My whole family wears Fabletics, including my husband and 16 yr old son for me they are the best leggings I've found but gotta do better about not letting it sit in your warehouse for days after creating the shipping label.
Hello Liz,
Thank you for writing a review! We are sorry to hear that you are not pleased with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Fabletics did the right thing the other day by agreeing to replace the lost package that was reported to be delivered in June of this summer despite our porch camera not being able to confirm said delivery occurred. I still have major struggles with the website as it is not often very intuitive or user friendly- for example, when you go to initiate a return, the printing label does not automatically pop up as a printable. In fact... I am still searching for that shipping label so that I may complete my latest exchange because once again... their shorts sizes are so not true to form. So frustrating.
Hi Jennifer,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Materials are cheap and shipping is questionable. Two orders and both have been "in transit" for extended periods with original shipping estimate missed by weeks. When order finally arrived the quality was worse than expected, but probably in line with the super discounted price. Their subscription model is a bad deal when the monthly cost and resulting "member credit" has you paying higher than their own sales prices that they run pretty often.
Hello Josh,
Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have never had a delivery take such a long time. And I've ordered things from China.
It actually took over 3 weeks to get two pairs of shorts!
Then the shorts have no lining (which could be my fault), but they are 100% see through.
What a terrible design! Will not be ordering from them again.
Hello Jeremy,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window
Hello Emily,
Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our customer service. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Love your merchandise, love the sales. However, almost always impossible to find my husband's size in clothes that match each other or are in coordinating colors. Especially if an item is on sale. Thinking about discontinuing membership because of that.
Hello Sue,
Thank you for taking the time to let us know about your thoughts on product availability and membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I would say I've had about 75-80% satisfaction with my clothing orders. They are very well made and great fabric however, some sizing has not always aligned.
I dislike the requirement to "skip" each month or you're billed for a 'member credit'. That's just not ethically right to me and I wish they'd do away with it.
Hello Kendra,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My wife ordered (2) pieces of clothing. The top piece arrived damage. I proceeded to make the claim in their site, however a message appeared that the particular piece of clothe could not be returned. Very disappointed because we have been loyal customers for long time.
Hello Zayra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bradd,
We are sorry to hear if you are unhappy with our products and services. We will contact you within 48 hours for further assistance.
Best,
Nelle