business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Washington
1 review
5 helpful votes
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Unethical
February 17, 2015

Really disappointing. The sizing chart is inaccurate. The clothes fit too small so make sure you order up a size. The exchange process is unethical. I called to get a return label and confirm that I could exchange the leggings for the next size up and was promised the next size. I received the return label, packed up the leggings in the original packaging and sent them back that same day. After not hearing anything for three weeks I decided to call and check on the exchange. I was told they received my return but were out of the size I needed and they would issue me a credit in 3-5 business days. Of course I'm shocked and disgusted at their unethical behavior, holding onto the leggings I paid for and sent back and never getting back to me. This experience has trumped however great these clothes could be due to their greed and lack of respect for me, their customer.

Date of experience: February 17, 2015
GB
1 review
3 helpful votes
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Read the small print!
April 10, 2015

I have just found out that I have been charged £44 each month after one order, without realising it. Having read previous reviews I do realise that it states it in the small print, but you shouldn't have to read the small print to avoid this kind of con - just look how many people have been fooled into it... that doesn't happen with solid companies. I phoned the number and spoke to someone who initially tried to fob me off with 'you'll have to use that money on our website', but I made a fuss and he then said he'd credit me with one month's worth of the charge. I then put my husband on the phone (who is much better than me at dealing with this kind of thing) and after a lot of arguing I am going to get all 3 months'
Worth of money back. I am furious that it's such a con, and not obvious enough for people who just want a quick buy of some lovely looking clothes. Outrageous website and I've closed my account.

Date of experience: April 10, 2015
New Jersey
1 review
0 helpful votes
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Spotty quality
September 1, 2022

I generally like the items that I order but have had three pair get holes after 1-2 wears/washes in the crotch area. Plus the little F logos immediately begin partially peeling off after 1-2 washes. Also the bras are a little ill-fitting - too tight around rib cage but too loose in the strap/neckline area.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Aija,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Illinois
1 review
0 helpful votes
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It was just annoying to have to remember to skip every month and then get charged, now the membership prices have gone up and the quality of their leggings has gone down. Their leggings used to last me 2-3 years now I'm barely getting a few months out of them. Not worth the money.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Alison,

Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Florida
1 review
0 helpful votes
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After having this account for about 6 months, I realized how much I have been overpaying for the same quality items that I could just go pick up at the neighborhood Target. I don't need a monthly membership to purchase a tank top regularly priced at $49.95 to be discounted to $6.30. I have been dupped into thinking that because a celebrity is wearing it that it must worth more... NOT! Great items, but not worth paying a $45.00 a month membership to get them.

Date of experience: December 27, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Meloney,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

North Dakota
1 review
0 helpful votes
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Not What I Expected
December 1, 2021

Out of four pairs of leggings only two are comfortable and stay up properly. Pictures are difficult to see what you're actually purchasing online. Having to cancel every month so you're not charged is ridiculous and time consuming to make sure it's canceled.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Karen,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Canada
1 review
0 helpful votes
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Great outfits and styles
November 1, 2022

I love that i always find great outfits and deals. However the prices are in USD which makes the items more expensive after the conversion to CAD. It will be nice to have a store in Canada where we can also have cheaper prices.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Zainab,

Thank you for sharing your experience with our items and the prices we had online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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Frustrated but patient Customer
August 4, 2022

I tried for months to stay with the membership however in the end had to request a refund for several months of fees and end the subscription.

I love the product and would still be subscribing if the issues were resolved. I began complaining and speaking with the agents in January to let them know the product I preferred was never in stock. They were kind but not helpful. They relayed that I have to shop on specific dates (the first few days of the month) in order to have access to the most popular items. I set a reminder on my phone and began shopping on the days suggested. As I shopped items would be removed from my cart or made unavailable. The subscription became a job and it was an awful experience. I even gave them one last chance by speaking with an agent (in May) to see if they could put items back in my cart. I tried everything to keep the subscription but in the end the actual shopping experience was just no fun and so I have found alternate stores to get my gear.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angela,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Michigan
1 review
0 helpful votes
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Expensive and logo showing
April 4, 2023

I desperately want to cancel my Fabletics account, but I have so many member points that are difficult to combine and used to get rid of them and then allow me to cancel. I hate how you have the Fabletics logo now on the leggings it's terribly tacky! I also think that your new styles are cheap looking. You used to have classy looking styles to choose from

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Julie,

It is with great regret that we received your feedback regarding the VIP membership and the styles of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Texas
1 review
9 helpful votes
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Watch your credit card activity. I "skipped a month" and they charged me anyways. I called and they are reversing the charges, but they did say that it was an IT problem on their end. No teling how many others were charged incorrectly.

Date of experience: August 23, 2016
South Carolina
1 review
0 helpful votes
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Product never shipped
February 2, 2023

Ordered 2 pairs of leggings for $24 2 days after Christmas. Thought I was getting a great deal. No updates for a couple weeks, so I checked the website. Fabletics website showed shipped, but when I followed the tracking info, it showed package not received by shipper. Contacted Fabletics and they said they couldn't do anything unless it had been 15 business days after the date of purchase. Waited a month (in actual days) for something to change, until it had finally been 15 business days and the exact same information showed on my account as the day I ordered them. Requested a full refund and Fabletics refunded this purchase.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ashleigh,

We regretfully note that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Illinois
1 review
0 helpful votes
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Make website upgrades to be user friendly
February 4, 2020

I had a problem navigating the shipping portion of my order on your website. It wasn't allowing me to ship to someone other than myself. It took two customer reps to finally get satisfaction. One was great; the other was incompetent AND condescending.

Date of experience: February 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Atty. Helen,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Virginia
1 review
0 helpful votes
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I have had better luck with fabletics pants than tops. I would like to see more in petites, both tops and bottoms. Most tops just don't work for me. I like comfort and coverage for yoga and weight training. They are all too long

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Barrie,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Georgia
1 review
5 helpful votes
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Absolutely terrible online business. Terrible customer service. They sent me the wrong product and refused to correct their mistake. They signed me up for a costly monthly service without letting me know. They make it nearly impossible to cancel the membership, return anything, etc.

Date of experience: May 27, 2015
New York
1 review
0 helpful votes
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Fabletics
August 1, 2022

I'm not happy with the automatic billing that occurs each month.

Most of the items that I want cost less than the amount of the "credit".

I am waiting to use up my credits and then I will no longer subscribe to their emails

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Pamela,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Maryland
1 review
0 helpful votes
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Tricky Monthly Membership
May 1, 2023

I signed up for the monthly membership, but have difficulty finding where and how I can opt out between the 1st and 5th of the month. There is no reminder and no easy link to get to it like I received with other memberships.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Nevada
1 review
0 helpful votes
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Unapproved subscription fees
January 4, 2023

I did not sign up for a subscription, luckily I checked my account and they had signed me up without my knowledge. They had stolen 2 months 55$ish dollars per month out of my account, I was able to have it returned through PayPal

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Cullen,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Netherlands
1 review
5 helpful votes
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Rip off
February 15, 2017

This is the worst $#*! ever. I bought the most horrible dress which I could not refund and in addition, I got subscribed to a VIP crap that takes away my money every month and which I supposedly can cancel between the 1st and the 5th of each month... which option does not appear online. Now I finally could cancel this membership and yet, I got 50 euros away that will not be refund and that I'm compelled to spend in this shop. What a great business.

Date of experience: February 15, 2017
Florida
1 review
0 helpful votes
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Lost in the mail
July 1, 2022

I purchased items in store and also ordered a pair of shorts. They were shipped to the wrong address and lost. No replacement has been sent and I can't get any help with resolving the issue. These were a gift purchased in early May.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Ohio
1 review
0 helpful votes
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Love the pants!
February 2, 2023

I really like the Only Pants that I started with - they can be worn anywhere - golf, work, church, you name it! I'd like to get more in the future but I don't know if I can navigate their program for a year.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Scott,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth