About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
The cute stuff I would like to purchase is never in stock. I totally understand the marketing advantage of how a limited amount of an item creates urgency, but I've been to your site more than a dozen times to look for ways to spend my credits and left the site not making any purchases. If my only choices for my size (L-pretty darn mainstream) end up being olive green or rust one more time, I'm going to stop my VIP membership. There were two times I did try to buy some basic black leggings & mens shorts that appeared to be in stock (Black Friday & a date at the beginning of Dec.), but during checkout I was not able to "verify" my physical address. It most likely was a software problem as I've purchased and received things from Fabletics at this address before. Bummer! I like Fabletics' products and would like to actually buy them.
Be careful with this place. Their products are great, no issue there. However, they automatically set you up on a monthly billing cycle after your first purchase of 54$. Once I realized that I already lost the money I "saved" from the online deal they gave me.
Hello Brad,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wanted to purchase workout gear for my hubby from their new men's line. Either out of stock or not in stock for men who wear a larger size. Also the women's line is very repetitive, with mainly leggings and sports bras.
Hello Teresa,
Thank you for sharing your feedback regarding the availability of our selection! We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
Wish there were more capri-length leggings, especially in larger sizes. Not everyone wants to wear their sports bra as a top. Please consider the design of outfits and tanks to allow more modest coverage.
Hi Bridget,
Thank you for sharing your feedback regarding the items that you purchased! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Their products are crap. Worn and washed maybe 3 times and stitching is coming undone. They won't stay up above my belt line on the back and I have a normal not overweight body. Bad design, Chinese crap, don't buy. It takes about 20-30 minutes waiting for responses from idiots to cancel your monthly plan. These people are scammers.
Hello Bradd,
We are sorry to hear if you are unhappy with our products and services. We will contact you within 48 hours for further assistance.
Best,
Nelle
Always easy to order. Everything arrives rather quickly. Love the apparel! Every piece is high quality and lasts forever! My daughter and I have a great collection of Fabletics including shoes! Shoes are the only thing that have worn out so far after approximately 500 walking miles!
Hello Jennifer,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I'm not upset or anything just one of those people who loves obsessively tracking packages. This newgistics gives me no info and then has updated to say I will receive the package the next day for about 3 days in a row now. Still don't have the shorts.
Hello Bryce,
Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.
Best,
Dean
The clothes are fine, pretty average, but the VIP monthly charge system is predatory. You can get similar-quality athletic clothing at many other companies. I'd avoid fabletics for the monthly fee alone. It's difficult to cancel and they won't issue refunds.
Hello Emily,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The clothes I've gotten from here have been great. But the website is so slow nowadays you can't even order anything. I've tried it on 4-5 different devices and each one is too slow. I contacted customer service email to stop my subscription and got no response. Fabletics, go get yourself a CIO.
Hello Kerrick,
We are sorry for the negative experience you have encountered when navigating our website. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The membership policy is a little deceiving. I agreed to join something that would cost me money every month without really realizing it. Also the processing/shipping time was pretty ridiculous. I made 2 other orders from different companies after placing the order for my shorts and received both packages days before my shorts came in
Hello Jerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and shipping time frame. Our Member Services Team will get in touch with you right away.
Best,
Allison
Stuff is pretty good looking, but a little loose fitting. All shorts need strings, since elastic isn't that strong. Delivery has consistently been longer than expected. Prices are fair when it is on sale.
Hello Kevin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I was not aware that I was getting involved with a " membership" and now I'm out almost $900! They just kept charging my PayPal account. When I accepted the first discount I didn't read closely and I didn't notice the $49.95/ month charges for quite a while. NOW my credits ( whatever those are worth) have EXPIRED. So, money loses its value somehow. Plus, I was charged twice in July. I attempted to call. I waited over 17 minutes while being informed I was # 73 in the queue and my wait would be less than 3 minutes. This was after I tried 4 times to "chat" online. The chat took several minutes to connect, only to lose connection. I am sick about this and I cannot get any assistance. I'm not even sure if I actually cancelled my membership or not. The website account info is a nightmare to figure out. Do Not Join Fabletics
Hello Kerry,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have been a Fabletics subscriber for years and have been really happy with my orders- especially the pants and sports bras. They were much better than anything I've found available in stores. The only thing I would want to be aware of before ordering is that there are delays when shipping to Canada, so order well in advance.
Hello Nola,
Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Fabletics has high quality clothing for a somewhat reasonable price. My biggest complaint remains that they insist on making every matching set a crop top or just a bra. So many women do not want to workout with their back and stomachs out. The crops and bras are great for the optics of social media/online, but we need significantly more options with full shirts!
Fabletics has pretty good customer service and they are quick to resolve any issues that may arise.
Hi Samantha,
Thanks for writing a review of our current styles! We'll make sure to share your feedback with the appropriate team. Rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh and we are doing our best to keep up with the demand.
Best,
Cathy
Hello,
I put my account on hold then found a charge. I don't prefer your advertising it's practically pornographic.
I do appreciate how well customer service fixes problems.
Leggings I bought in the past are now thinner an see through
Hello Kari,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have 3 orders going currently all shipped within 1 day but take several days for any activity on same shipping labels and now items that said they would arrive in a week are now saying possibly 2 weeks. My whole family wears Fabletics, including my husband and 16 yr old son for me they are the best leggings I've found but gotta do better about not letting it sit in your warehouse for days after creating the shipping label.
Hello Liz,
Thank you for writing a review! We are sorry to hear that you are not pleased with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Love the leggings! Wish there was a better selection in store, but I'm typically able to order what I want. Love the sales and discounts for members! Not crazy about the sports bras. Overall very happy with my purchases!
Hello Jennifer,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I've used Fabletics for other family members, primarily for shorts and leggings. I am 5'9 and ordered a pair of women's sweatpants for MY first purchase. Not only did they take forever to arrive, which is pretty typical for Fabletics, they were also super short... and I'm by no means super tall.
Hello Heather,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I have never had a delivery take such a long time. And I've ordered things from China.
It actually took over 3 weeks to get two pairs of shorts!
Then the shorts have no lining (which could be my fault), but they are 100% see through.
What a terrible design! Will not be ordering from them again.
Hello Jeremy,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics did the right thing the other day by agreeing to replace the lost package that was reported to be delivered in June of this summer despite our porch camera not being able to confirm said delivery occurred. I still have major struggles with the website as it is not often very intuitive or user friendly- for example, when you go to initiate a return, the printing label does not automatically pop up as a printable. In fact... I am still searching for that shipping label so that I may complete my latest exchange because once again... their shorts sizes are so not true to form. So frustrating.
Hi Jennifer,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
Thank you for taking the time to share your feedback regarding the availability of our items online. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away.
Best,
Mary