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FabKidsReviews 4,106

3.2

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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

New York
1 review
5 helpful votes
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Scam piece of s*it
March 8, 2015

I was charged $29.96 a month for 2 months before I caught it on my back statement. I was unaware that somehow I had become a member

Date of experience: March 8, 2015
Minnesota
2 reviews
4 helpful votes
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I love fab kids
February 10, 2015

I love fab kids. I have been a member for about 6 months we order once a month and it is a great surprise every month. They are not ripping you off you are just getting a credit. Its a special thing my 4 year old looks forward to see come in the mail for her every month. And we have boots shoes and clothes and have never found them to be poor quality. So sorry for those of you who didn't read before getting your free item. Live and learn

Date of experience: February 9, 2015
California
1 review
6 helpful votes
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The clothes are good quality and the fashions are unique enough to keep me coming back. To all of the negative reviews about the monthly charges, membership, etc., none of that is a secret. I felt it was all quite clear when I was registering on the site. If you actually read the words on the screen you learn that this is a membership site, you will be changed monthly (UNLESS YOU SKIP THE MONTH WHICH YOU CAN DO, and I have done for multiple consecutive months when we didn't need/want clothes) and you also get reward points for your purchases that you can redeem for free items. Please don't slam this site for your lack of reading comprehension.

Date of experience: February 1, 2015
California
1 review
8 helpful votes
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This company is full of $#*! I ordered shoes for my daughter and it was a promotion deal so I got two pair at the promo price but that was back in November I see today that they have been Charging my card $29.95. So I called right away and they tried to tell me that when I took the deal I signed up for membership, I told him it never said that there was a "Monthly Fee" that your billed for the membership and how that's false advertisement. I spoke with a supervisor and he tried to tell me the same thing but once I informed him that I was on the site and it doesn't say monthly fee he was quick to refund my money to my account. STAY AWAY FROM THIS SITE CAUSE ITS A SCAM TO ROB YOU.

Date of experience: January 13, 2015
Oregon
1 review
3 helpful votes
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Horrible!
January 12, 2015

Horrible! You have to pay them $29.95 to be able to buy clothing from them OR you can pay ridiculous prices for their clothing. Lose lose. No thank you!

Date of experience: January 12, 2015
Oklahoma
1 review
2 helpful votes
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The clothes were of good quality, but "READ THE FINE PRINT" I was charged $29.96 a month for 3 months before I caught it on my back statement. I was unaware that somehow I had become a member and you evidently have to buy something each month for that charge or more. I had to research my back statement back to Oct and found 3 charges for Nov through Jan. They did agree to refund and close the membership and should be refunded by 5 to 7 business days back to my account. Hope I don't have to call back if they don't show.

Date of experience: January 11, 2015
Nevada
1 review
2 helpful votes
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Horrible
December 17, 2014

Horrible. My Daughter picked out the outfit and ended up disliking it. She did not care for any of their fashions. So I cancelled. I was on the phone forever because they tried every way to get me to stay. Although the woman was nice, it was so disgusting the way they turned everything into a yes question to try and get you to say yes I will stay a customer. Forward two weeks, they charged my credit card 29.95. Why? Then when on the phone with them, they tried their horrible tactics to keep me on as a customer again. Thank you Fab Kids for the hassle and charging my CC the week before Christmas! Worst place ever and the clothes are poorly made.

Date of experience: December 17, 2014
Minnesota
1 review
3 helpful votes
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Not so fabulous!
December 8, 2014

Not so fabulous! Worst online shopping experience ever. Purchased an outfit was automatically enrolled in there membership program. After being charged $120 over a few month period with no receipts indicating the charge, called customer service who had no option for refund. Eventually was given one of the payments back but needed to use the rest as credit on the website. Ordered a few outfits which had minimal options for sizes. Made the order and the shipping address was for a lady in Virginia and I live in Minnesota? Made another call to customer service to fix the shipping address, while on hold they ran out of some of the leggings that I orders#fustrated

Date of experience: December 8, 2014
Oregon
1 review
1 helpful vote
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I had an awful experience with them. They sent me a skirt instead of the dress that I ordered. When I emailed them they told me I have to send it back to get my dress and they would charge me $5.95 to do the exchange even though it was their fault! Their customer service is awful, I couldn't get anything but canned responses. Too bad too because I love subscription services and I would have been a good customer. I had to call and cancel. Beware of this company!

Date of experience: November 23, 2014
Georgia
1 review
1 helpful vote
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Horrible customer service
November 11, 2014

Horrible customer service. I canceled my account after waiting over 45 minutes twice and they still charged my account. This place is a scam. STAY AWAY!

Date of experience: November 11, 2014
Illinois
1 review
5 helpful votes
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I was aware of the membership, however, I had an option to opt out and once you're a member they won't let you cancel - they just keep charging your credit card.
NEVER deal with FabKids - anyone else would get jail time for what they are doing!

Date of experience: November 10, 2014
Maryland
1 review
5 helpful votes
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I hate this site i order one shoes for my daughter and i dont know that when you sign up its automatically your a VIP Custumer and when i did order one shoes i got the shoes so im so confident to order another maybe later, in 2 months i check my bank account i saw 3 charges from fabkids.com $29 dollars really? So now i check there website i saw that when you sign up your automatically VIP what? What is VIP so i check and i found out if you dont order every month they will charge you $29.99 and they charge me twice coz i dont order there site in 2 months i was very upset i dont know that they do that i will cancel my account to them.

Date of experience: November 4, 2014
New Jersey
1 review
4 helpful votes
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This is the worse website ever. I ordered a month ago still didn't get my stuff or my money reimbursement. DONT ORDER FROM HERE PLEASE ITS A SCAM

Date of experience: November 2, 2014
Minnesota
1 review
7 helpful votes
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Fab Kids is TERRIBLE!
October 14, 2014

Fab Kids is TERRIBLE! I was just trying to look at their site but could not get past the part to where you have to enter a childs name and size! What? How dare they ask that information with all the stuff that happen today. What business it is of theirs to know the name of the child I'm shopping for? Also I have multiple children that I am shopping for not just ONE! HATE this site and will not ever go back as not worth it. Will tell everyone I know my opinion of this site as well. It's too bad as it looks like they actually have cute things that I would love to buy! SO long Fab Kids. You are TERRIBLE!

Date of experience: October 14, 2014
Washington
1 review
10 helpful votes
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Horrible!
October 11, 2014

Horrible! My first order was to be $6.95! They charged my card over $70! I called they said they fixed it and my money would be back within 24-48 hours! Then they charged another $6.95! Its been 4 days and my money is still not returned!

Date of experience: October 11, 2014
Pennsylvania
1 review
7 helpful votes
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Horrible company to try and cancel. I was on hold for at least 20 minutes. Then because I had a credit which they wouldn't refund, I still can't cancel the stupid account. I haven't been happy with the styles for a while. But I also don't want to lose $30-so I decided to order something, well I have to pay shipping. Worst company EVER!

Date of experience: October 9, 2014
California
1 review
3 helpful votes
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The one outfit I ordered was nice, but in order to cancel the membership I was waiting for 35 minutes for a 2 minute conversation. They offered extra points and tried convincing me to keep the membership. It was a pointless & time consuming hassle.

Date of experience: October 2, 2014
Texas
3 reviews
8 helpful votes
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I'm fully aware of the membership requirements as I subscribe to the other Fab stores as well. Why they can't combine them all, I don't know. I called to cancel my membership and was on the phone for 22 minutes between being left on hold and having to answer a series of questions and hear all about why I shouldn't cancel my membership. RIDICULOUS!

Date of experience: October 1, 2014
New York
1 review
8 helpful votes
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I love the clothes and i actully did get my outfit free PEOPLE IT CLEARLY SAYS YOUR COULD SKIP UR MONTH AND IF NOT BE SMART PUT ANY EMPTY CARD AND REMOVE THE 1 YOU MADE THE PAYMENT WITH JUST IN CASE U FORGET.

Date of experience: September 13, 2014
Texas
2 reviews
5 helpful votes
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I too purchased items from FabKids not fully understanding the guidelines for VIP membership. Thankfully, I re-read the details again the same day I placed my order and was able to call and cancel my VIP status. They were very nice and understanding about it and I was not charged more than the amount of my first purchase which was extremely cheap! I just received the items today less than a week after ordering and I have to say the quality of the items was great and dress is so cute! If you are going to start shopping here read carefully all the details.

Date of experience: August 29, 2014