From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Never received my order and unable to reach anyone to discuss! This has been absurb! Don't understand and I will cancel membership!
I placed my order on March 29th, and I have not received any notifications since April 5th. Stated the package was waiting to be picked up by the carrier. I am extremely disappointed!
They are liars about when they are shipping to you. I have paid for expedited shipping twice and nothing happens. They say they are waiting for the shipping company to pick up orders but they are liars. They clearly are having problems with all their shippers and I am guessing it is because they haven't paid them
Merchandise came in a timely manner and seems a decent quality. Grand daughter loves them. They are a little big but she will grow into them.
I have been a member of this site for years. The quality and variety of items has taken a nose dive. The only reason I am still a member is that I have credits remaining.
I am very unsatisfied with my first purchase because I ordered it march 30th and it was supposed to be delivered by yesterday but I still have not received the package. Will be canceling the VIP
Purchased exactly 2 weeks ago and order tracking has read waiting for carrier to pick up for 2 whole weeks. Customer service repeats the exact same thing word for word when questioned.
I'm so very pleased with the checkout to delivery service, my shipment even came before time which was excellent!
I've never had an issue until now. My order has never arrived. Tracking hasn't moved from the warehouse since the shipping label was created.
I placed my order 2 weeks ago and it has still not shipped. The last update I got was about a week ago that there is a delay. No other explanation. I understand delays happen but some communication would be nice. This was an Easter outfit and at this point I'm not sure it will get here in time.
Put in my order March 30th and as of April 12 it still has not even been picked up by FedEx. I'm going to be super upset if they don't make it in time for Easter! Ordered 6 pairs of shoes for my little girl for summer. Well Summer is here, but her shoes are not here :(
My kids have all loved everything we have gotten from here. I usually always buy when the sales are going on and have gotten really nice clothes at a really great price. The shoes are good quality and always a hit with my girls as well. My boy is just now old enough I can start buying for him!
My granddaughter is a stunningly beautiful 7-year-old girl who elegantly adorns her new outfits and makes her entrance, turning heads with every step. Her attire's vibrant colors and stylish designs create a striking visual impact, radiating confidence and grace. It's a genuinely fabulous sight—a breathtaking and mesmerizing display reminiscent of a gorgeous butterfly taking flight.
I ordered 11 days ago and the shipping label was immediately printed but is still "awaiting carrier pick up" so who knows when I'll ever actually receive my order
Shipping takes entirely to long. It's been two weeks since I've ordered and no shipping update. Completely unacceptable. This was supposed to be a birthday gift.
Tried to cancel my order due to the long shipping time. Was told by chat assistant that I could not cancel because it was shipped. I had tracked it and the order still had not even left. Eventually they agreed to cancelling the ship request for Fed Ex and processing a return for me. A few days later, still no email to say it was returned. I contacted them again, and this time I also cancelled my VIP package. They said the return would be processed. Over the past week, I received a few emails to tell me there was a shipping delay? And yesterday my credit card was charged for the order. Now I have to contact them again, and try to get the charges reversed.
My order came quickly but I was missing an outfit from my order. The customer service team was very helpful and sent the item back to me. I just haven't received the replace yet.
Great value great quality clothes large selection of sale items affordable for any budget and clothes are not cheaply made
We love everything but the hat came in ripped that we purchased. We wish we could've got a new one.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samica,
We're sorry you never received your order and that it's been so difficult to get help. This must be very frustrating. We understand your decision to cancel your membership given this experience, and we want to ensure your concerns are addressed appropriately. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth