Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
I ordered shoes for my 6 yr old granddaughter and she absolutely loved them. My daughter couldn't believe what I had paid for 3 pairs of shoes and we were very satisfied with the quality. Thank you FabKids
I was not pleased with my experience and I really was not pleased to learn that the prices I thought I was supposed to pay were not the true price I paid. I do not wish to be forced to pay $49.95 for not placing an order. That is ludicrous! The quality of the clothing was a bit disappointing as well. I will not be a repeat customer.
I placed my order on March 29th, and I have not received any notifications since April 5th. Stated the package was waiting to be picked up by the carrier. I am extremely disappointed!
Shipping takes entirely to long. It's been two weeks since I've ordered and no shipping update. Completely unacceptable. This was supposed to be a birthday gift.
I have been a member of this site for years. The quality and variety of items has taken a nose dive. The only reason I am still a member is that I have credits remaining.
My order came quickly but I was missing an outfit from my order. The customer service team was very helpful and sent the item back to me. I just haven't received the replace yet.
I ordered 11 days ago and the shipping label was immediately printed but is still "awaiting carrier pick up" so who knows when I'll ever actually receive my order
I am very unsatisfied with my first purchase because I ordered it march 30th and it was supposed to be delivered by yesterday but I still have not received the package. Will be canceling the VIP
I received everything the way I was supposed to end the time you said I was going to receive it so I will continue ordering things from there. Enjoyed everything.
They are liars about when they are shipping to you. I have paid for expedited shipping twice and nothing happens. They say they are waiting for the shipping company to pick up orders but they are liars. They clearly are having problems with all their shippers and I am guessing it is because they haven't paid them
Never received my order and unable to reach anyone to discuss! This has been absurb! Don't understand and I will cancel membership!
Tried to cancel my order due to the long shipping time. Was told by chat assistant that I could not cancel because it was shipped. I had tracked it and the order still had not even left. Eventually they agreed to cancelling the ship request for Fed Ex and processing a return for me. A few days later, still no email to say it was returned. I contacted them again, and this time I also cancelled my VIP package. They said the return would be processed. Over the past week, I received a few emails to tell me there was a shipping delay? And yesterday my credit card was charged for the order. Now I have to contact them again, and try to get the charges reversed.
I ordered my youngest a few pair of shoes to get her through until the end of the year & she absolutely loved them! The site was easy to maneuver & had a great selection. I will definitely be summer sandal shopping with FabKids!
Merchandise came in a timely manner and seems a decent quality. Grand daughter loves them. They are a little big but she will grow into them.
I love the sale prices. The quality has been super. Shipping was pretty timely with delays. I prefer to purchase when item is in sale. Dislike BI
VIP membership price. Too steep.
The original program never expired unused VIP credits and the original program was a flat amount you had so you could apply the money spend however you needed to when sales came out. It was essentially a piggy back for clothes.
They updated it to credits which sometimes was nice when the value of a bundle exceed the amount of a credit but more often than not devalued the amount you would spend. So you would spend $50 on a credit that was used to buy maybe$40 worth of clothes.
Then you started expiring credits. I lost 4 or 5 credits due to this and cancelled my membership.
Your current program is much more of a scam than a value.
The quality of clothes are very poor for the amount of money you spend on the VIP credit. I've bought shoes in the past and they also are poor quality. I spent my credits around Christmas time and it renewed the vip membership again. I spent the credit for an upcoming birthday present. I then contacted customer service to cancel membership. Customer service had me on the chat over 10 minutes begging her to end my membership. Finally it was cancelled and my order showed up 9 days later and late for the birthday party. It's always a let down. The real winners here are the ones who spend $3 on the clothes vs the $75 vip credits.
I'm so very pleased with the checkout to delivery service, my shipment even came before time which was excellent!
Great value great quality clothes large selection of sale items affordable for any budget and clothes are not cheaply made
- Visit Website
- San Francisco, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samica,
We're sorry you never received your order and that it's been so difficult to get help. This must be very frustrating. We understand your decision to cancel your membership given this experience, and we want to ensure your concerns are addressed appropriately. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth