FabFitFunReviews 4,287

I have loved my FFF boxes but this last Edit sale and their response to it has left a bad impression on me. I have purchased $700 worth of items in the last Edit sale and am now 18 days after I've paid still with no tracking information, ETA or assurance from FFF that my items are shipping out. They have clearly broken FTC laws by refusing to send out products outside of their promised delivery window to customers who have already paid for them! Not only that the canned response from them is that it's still processing and I'll receive an email as soon as it ships. I have never had to use this much energy in chasing after information about a huge purchase before. Also, after the sale they notified those still waiting that there have been a list of Out if Stock items which is crazy because we already paid for the items. As days after the promised delivery date started to pass, the Out of Stock items list started to grow. So now after having to chat with multiple FFF reps, I am now missing 5 items on that OOS list which I've paid for. When I asked for a refund I was refused a refund because it's "processing" and I asked several times and finally got it after asking on the third try. I literally had to beg for a refund for items that haven't shipped out yet and will probably never ship out until 1 month later. So here I am 18 dats after paying and no one still can give me info on where my items are. Out $700 and nothing to show for it. I would be more understanding if FFF was truly empathetic. I have never felt so devalued as a customer. Very disheartening to feel this way and ignored as a customer. I simply want to know where my paid for items are and when I will receive them!

Once I signed up I was getting an email daily that there was something wrong with my shipping address. Each day I looked and it was correct and I would reach out the Customer support. I was told on a daily basis (about 4 or 5 times) to just ignore the email... Then I was told it would be delivered that day, I got super excited! Box didn't come and I was now told that it had been returned to them... disappointed! I guess it wouldn't have been so bad if someone would have put a little effort in to see what the problem was! But instead I was just pushed aside like I didn't matter. They did agree to refund my money, which is nice. Its now been 7 days and I have received nothing! I checked with my bank, because that's who they said is at fault and there is nothing pending! I've replied to an email apologizing to me and have heard nothing back from her! No compensation for their lies and errors! I work with clients all day and if I treated them this way I would not have any clients!

Ordered this box as I'm a massive fan of beauty boxes and have another 3 monthly subscriptions. After triple checking that they send to the UK I decided to order. Its currently being held at postoffice as there is near £30 of import tax and custom charges on the package. Iv tried for 2 day to get either a refund or the package paid for but with the awful live chat service I havnt had any success or answers. They don't even type a reply they have a hanfull of answers they choose from, there best line being 'one moment' which let me tell you is very frustrating. Awful company and even worse chat/complaint team, and that's even before I received the box

I love FabFitFun! The boxes are fun to receive and what's inside makes me happy every time. The company takes time to explore different items to send in each seasonal box, items that I would never think to spoil myself with. Plus, a few times a year you can create your own box basically, with edit sales! I really LOVE the addition to FabFitFun Live and even got to play one of the games live with them! I have gotten several of my friends hooked on them too! FFF makes checking the mail fun again!

I was really interested in a subscription box, didn't know which one was going to work best for me. I read reviews for this one & saw that this subscription offered a lot more than just makeup or workout things... it has a little bit of everything in it! They let you customize your box, give you exclusive coupons, cool sale edits made for members, save lots of money & get to try new brands and products! Even when I get items I don't think I'll end up using, I use them as gifts for people & it really didn't cost me anything. As long as you keep at least two of the items for yourself, that $50 fee pays for it. Worth it!

I am very happy with my overall experience with Fab Fit Fun! From ordering my box, I received an email right away asking if my address was correct. (Rural address) the correspondence was quick and didn't seem like it was an automated system, which I liked that I was talking to a real person! My box was sent out very quickly! As a Canadian sometimes we can't even get subscription boxes or the "extra" benefits of them aren't available to us! I loved that I could part take in the "Spring Edit" sale and get a deep discount on some amazing products! I don't have to pay any extra duties or taxes once my items arrive. The whole ordering process from placing my order to receiving it was seamless! The products I got were above and beyond my expectations!

A friend sent me a starter box and i really liked it so i decided to sign up. I read on the site that new members could customize some options and that is the ONLY reason i was willing to sign up. I had a coupon code for 10 dollars off and when i clicked on get the box it just automatically charged me. I figured it would be like EVERY other site and take me to a checkout page. That's so sneaky that they just charge you with one click like that. I emailed them to cancel my order, they haven't emailed me back but if they refuse to cancel my order i'll be disputing the charge because that isn't right. I also got my starter box with my husbands credit card and since they didn't give me a chance to review it or change it, it charged his card for the full box so i know he's gonna be annoyed. Would not recommend.