FabFitFunReviews 4,287

I placed an order after watching a video by Eva Longoria promoting her Summer Box, showing ALL the lovely things you would get in YOUR box if you sign up for $39.99. So I did. My gut told me it was too good to be true and I should have listened. I only got two of the things she showed in her video and a bunch of crap I will not use. $40 down the toilet. Misleading and a disappointing waste of money. They have a policy of no returns but said I could return it if I paid the return ship. Unsure if I trust this company enough to put out more money for shipping. I really just want what I thought I was paying for.

I have had multiple orders taken out of my cart involuntarily. They have not sent items I have purchased. Their customer representatives are snarky and extremely unhelpful. It takes about 1 1/2-2 months to ship items. Honestly, it is more time efficient to just order from a company that will send you what you ordered within a week.

Ordered the spring box but it never shipped. After contacting customer service, they tell me they're sold out but sending me the spring editor's box which had items that I really wasn't interested in and a $15 credit. I still haven't received it and have spoken to customer service weekly to find out why. Every time I'm told its shipping any day now' which is total bs. Then the summer box came around and being a moron, I gave them another chance and added an extra $80 of product. Neither the spring or summer boxes have shipped and I have no faith that they will at this point. Buyer beware.

I ordered my first box in early March. Got a shipment notice on 4/19 but never received the box. Called them in early May and they just said they were sorry. I had to push for another shipment but finally that was promised. On May 24, I contacted them again and was then told they experienced an "inventory problem" with one of my items but that they would have it soon and send the box. I asked them to expedite the shipment and when I might expect it. I was told they couldn't tell me when but they will follow up with an email and it would be AT LEAST TWO WEEKS! FOR A BOX I ORDERED IN MARCH? It is June 6 and have yet to receive anything.

Ordered my box at the beginning of April. I kept checking and it never shipped. I just assumed it was going to be late since they are a popular company. Then they charged me for the summer box. So obviously at this point I am pissed because at this point I have been charged for 2 boxes with nothing to show for it. So when I email them all the girl tells me is "sorry, it was sold out." How tf are you sold out of a product that I have already paid for and with absolutely no communication or email at all? They would have just kept my money and done nothing about it? At the very least they could have put a credit on my account or sent an email or literally anything. But they kept their mouths shut hoping I wouldn't notice. That's so disgusting and slimy of them to just hope I overlook them literally stealing money from me. I honestly don't recommend subscribing unless you got an extra $50 to throw away and MAYBE get something out of. Thankfully I was lucky enough for them to sort it out for me, unlike some of these other reviews that had to fight to get any sort of "help" from this company. It's absolutely ridiculous.

I was never given the chance to do any customizations for the spring box which was just odd. For the first box it was done as I ordered through a link on FB so I just assumed maybe it would happen later for the spring box. Instead the spring box was shipped out 4 days later with me left wondering what I would get. I let the company know in a survey but heard nothing back. I was considering the summer box when I stumbled on a you tuber who got 3 wrong items and then all of these reviews of people who also had issues. I just assumed I wasn't supposed to get choices but now that I have learned I was supposed to like I thought it is so dissapointing. Just checked the magazine & I Should have had 3 choice catergories. It wasn't all bad since 2 of the things were what I wanted but the Mumu Brie robe is hideous. Those colors are not for me & I can't even find anyone to take it yet. I am not ordering a box again unless I can customize before reactivating the membership. I couldn't even look at the options on my phone without hitting the reactivate button, I couldnt find a place to log out of the account either so I had to find a device I hadn't used for fab fit fun only to still not find anywhere to look at the summer options on the website. Finally found some box reveal videos that had all the info. A coworker asked about it too but not being able to see customizations before putting in payment is very off putting. It seems like it should be easy to see what we are spending our money on beforehand not impossible.

Young peoples delight.......because they don't know any better. I was over the hill excited about getting my 2019 summer box, I ordered a ton of add ons. I opened it today and I wanted to cry at all that money I spent and I didn't even go through the box yet. My total was over $400, that was including the box itself, several surprise bundles and some single but items. I will not use or keep any bundle items (cheap and or plastic). The single items were cheap (not worth the sale price) or smelt bad (just the scent). Now yes I got to choose what was in my box and one item was a surprise (because my choices were that bad) I only kept 4 items, I could have bought the 4 at Nordstrom and paid the 49.95 price. I am very upset and what I paid and what I received. Add ons are SO not worth the sale price, bundles are the way they get rid of items that don't want and the boxes are getting cheaper on every shipment.
"My personal opinion" is they have millions of people hooked so why give them quality items when we can do it cheaper and when they leave someone else will take their spot because of the old reviews and young people not knowing that there is much better quality out there.

Beware. Lots of issues. Shady. I was seasonal initially, then signed up for annual so I can make choices. They never sent the email that it was time to make choices. I called, they had me look at the options, what I chose was not what was just sent in my box, so they said they would send my choices this one time as a "courtesy "(?!). Almost 2 months went by, nothing. I called, they apologized, now one of my choices was not available. My options were then to take what was available, or get a $10 credit. I chose to get what was available of my choices. Never. Received. Any. Canceled subscription.

I had an account for a couple of years. Several of my boxes had broken items. On two occasions I asked to have the broken items replaced, which was taken care of by customer service. I appreciated the prompt and friendly help. My last box contained a moldy bag, my whole box smelled of mold and the bag was unusable. I contacted chat help and they sent out a replacement bag. At this point I have become beyond disappointed with having another issue. I asked to refund my annual subscription, which they said I could do, but instead of that they offered me a free necklace to not cancel. I explained that I was not complaining or canceling to get something for free, I wanted to cancel because the issues with broken items and the moldy bag being the last straw. The refund never happened. I then decided to just deal with the fact I have more boxes coming and hope for better on the next box. This box I had 3 add items. For some reason the payment did not go through, I was asked to update my account. Immediately it went though but only 2 of the items were charged. I went to chat again and they said I would only receive 2 items and the 3rd was dropped and could not be added. Again, disappointed. This time in was done and asked to end the subscription. I was told I could cancel but couldn't get a refund for the last 2 boxes. I could see if I just wanted to cancel for no reason but to have an issue each box and not be allowed a refund for the future is disappointing. Better customer service please and hopefully better quality control with the products. Including a screenshot of my last chat with fabfitfun showing my moldy bag.

I missed my customization window for the first time ever - in the middle of the night I messaged Fab Fit Fun on FB. I doubted they would do anything but WOW! They sent me a photo of customization options and I replied with my choices and they got it done! What a great job. I've led Customer Service teams for 30 years and am VP at a Financial Services firm and will use this experience as an example for my teams! Thanks Fab Fit Fun!

I was charged an extra $30 on top of what the box actually costs and when I went to go get a refund, I was not fully refunded. I went to their chat and the first girl, Francesca, left the chat and didnt even try to help me. The second person, Francis, insisted I was fully refunded even after I sent in bank statements proving that I was not refunded. This person treated me like I had no brain and was extremely disrespectful. I have never been so let down. I will never ever ever ever buy anything from FabFitFun again. Absolutely ridiculous.

I ordered a box and was fine with the products, some of them were the same I got in my Ipsy (just $70 cheaper)! When I tried to cancel I went through the whole set up online and thought all was well, I considered ordering again but was moving and didn't even have a forwarding address so I decided to wait. In the middle of my travels from one city to another I notice $100 missing from my account, about 24 hours later I get a letter with payment notification from these guys. I'm thinking they're a little (or a lot) scammy and they get away with this all too often. They claim I didn't actually cancel and asked for screen shots of my previous cancellation (sorry, I trusted I wasn't being scammed so I didn't screen shot it three months ago). Don't give your money unless you're cool with tossing it in the trash like I am right now. I don't live at the address they sent it to, god knows who does. Hopefully they break the law and rob my box otherwise I'm sure the post office will just send it on back.

Also the robe was totally see through and there was a lot of excessive packing that took me weeks to finally clear up after it exploded all over my house when I opened it.

I was very excited to get my first box. I ordered the spring box in April after the regular shipping times. My account said my box was shipped on May 3. It even showed me all of the wonderful things that were supposed to be in the box. However, after nearly 2 weeks, my tracking info still said Parcel Data Received, "Shipment In Route To US Export Warehouse." So I emailed to ask if something might be wrong: clearly the "shipped" box was not actually shipping anywhere. I was told to contact my local post office... in Canada. Gee, thanks for that useful advice. If it doesn't track in the US, it's certainly not going to track in Canada! So I asked where the box was actually shipping from. I was told it had shipped from California and to wait another week to see if it arrived. At no point was I told that the box had not actually shipped. No, I was repeatedly told that it had. I really doubt that the "customer service representative" couldn't tell that it still hadn't shipped.

And today I get an email apologizing because the box THAT WAS SUPPOSED TO HAVE ALREADY SHIPPED WAS NO LONGER AVAILABLE! So what exactly had shipped then? Why did they show me all of the items that had shipped in my box? I'm pretty sure taking the customer's money and blatantly lying about the product purchased is fraud. And now I can get the spring "editor's box." Basically a box full of awful things that they couldn't otherwise get rid of. I am so disappointed. I have requested a refund. Let's see how that goes...