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FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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The box is being held hostage at the post office because $19.70 postage is due on the box! WOW! I have called customer service, I have had three chats with three different people. Today 9/16 is day ten (10) and still no replacement, or fff call the post office to pay the postage that they should have paid in the first place! Talk about customer NO-service!
I am a little disappointed in the box for this fall I feel like it wasn't truly value for the dollar. I will be canceling my subscription. When I tried to take the opportunity to customize, it kept saying it was unavailable.
Hi Yolanda! We're sorry to hear that you encountered issues when attempting to customize! We always want our members to have the best experience possible and we'd love to have the chance to surpass your expectations in the future! Reviewing your account, it looks like a member of our team has followed up with you via email. We look forward to assisting you further!
My credit card number was used to order from this business and some other companies. I wanted to handle it myself while a replacement card was sent since I had never had this happen before. The other companies canceled the orders immediately since I contacted them within hours of the transactions. This was the only company that said they do not do refunds and will not cancel the order. How scammy of a company is it when someone steals your credit card number and your only course of action is to report the charges as fraud? This is absolutely NOT how you run a business.
Hi Kyle, we're sorry to hear about your experience! We searched your email address in our system and do not see any previous attempts to contact us regarding this concern. We are always happy to assist when a card is used fraudulently. Feel free to reach out to us at fff.me/care and we'll be happy to assist!
I have been with Fab Fit Fun for almost 3 yrs now and always been very pleased with my box. However the fall box has me very disappointed. What happened FFF? Your boxes use to be full and amazing. Now the fall box looked like it was thrown together. My box was nothing but body care and a hair towel. Nothing fall whatsoever. I really do not want to cancel my subscription. But if winter is going to be like this, I might just have to.
Hi Tanja! We're sorry to hear about your disappointment in this season's box! Our team works har dot curate a box every season that our members will love! We do recommend that our members participate in customization so that they receive items in their boxes they will love! We encourage you to take our end of season box survey that will be sent out at the end of the season so we can collect your feedback to make our future boxes even better. We hope to surpass your expectations in the future and if you have any additional questions, please feel free to contact us at fff.me/care!
Good luck with customer service. Only via random email and someone that will not answer your question. Getting answers is like dealing with a circus monkey. No live conversations. I signed up for a first box at a discount and never received. They gave me a refund of the discounted price and continued to charge me full price for the next boxwhich I also never received. THIS IS A SCAM. Don't sign up thinking you will just try it. If you want to try something go with Birch box. At least they have customer service.
Hi Allana, we're sorry to hear about your experience! Reviewing your account, it looks like a member of our team has followed up with you via your email and has provided you with a full refund. If you have any additional questions or concerns, please do not hesitate to reach back out at fff.me/care!
The only item in this Box that really lived up to the hype is the scarf. The rest of the products feel and look very ceap. Didn't receive my free choices for the Box either
Hi Monika, we're sorry to hear about your experience! Our team works hard every season to curate boxes our members will love and we're sorry this season missed the mark for you! We value your input and we hope to have the chance to surpass your expectations in the future! We'd love to assist you regarding your missing items; however, we do not see any email communications from you. Please contact us at fff.me/care so that we can best assist you!
So far I've only received one box and overall I was happy with the products. I googled each one to see what I would have paid if I ordered them individually and it was worth over $400. Definitely worth the money. My only issue is how long it takes to ship the boxes. I was billed for my fall box on August 20th and now it's September the 13th and it still hasn't even shipped. I summer box was delivered on June 6th so I was hoping I could expect my fall box around the same time of the month. A month is WAY too long to wait in between paying and receiving!
Hi Haley! Typically our boxes ship within one month of successful billing and boxes are batched in a manner deemed most effective by our warehouse! This 30-day timeline is due to our large member base and the variations of boxes as a result of individual customizations. Faster shipping timelines is something we are always looking to prioritize and we hope to offer this to our members in future seasons! We hope to have the chance to surpass your expectations in the future and if you'd like to check the exact status of your order, please feel free to contact us at fff.me/care!
I signed up for this to get a variety of products, from beauty, fitness, accessories, and more. I was super disappointed when I literally only received beauty products, and half of them I received something very similar in the summer box. I didn't get a notification to customize, so now I have more foot masks, body scrub, and face cleanser than I will ever need. I wish I could return the whole thing.
Hi Remy, we're sorry to hear about your experience! We always want our members to enjoy the products they receive and we're sorry this season missed the mark for you! Email reminders are sent to all members every season regarding Customization, however, we recommend checking your spam folder for these emails in the future as they can end up there sometimes! Additionally, we also recommend checking our Events Calendar on our site as we post all important dates there as well! We hope to surpass your expectations in the future and if there is anything we can do to turn your experience around, please feel free to contact us at fff.me/care!
Just got my first box after seeing this on instagram... and pretty dissapointed... the only cool things i got where the ones I selected. The rest were all beauty products (that seem pretty cheap) that i couldve bought myself for less than $50. The ad made it seem like you get awesome new seasonal stuff and I didnt. Pretty dissapointed
Hi Rocio, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. The Fall Box contents shown will vary based on customization, and our ads show the variety of items that may be in the box depending on individual customization choices. We do recommend that all members take advantage of customization so they are sure to receive items they will love in their boxes! We hope to have the chance to surpass your expectations in the future and if you have any questions, please feel free to contact us at fff.me/care!
After seeing so many unboxing videos I really wanted this subscription. I got a coupon code for $10 off and thought why not? Most of what they sent were skincare products which is fine but not really what I expected. There was only 1 non skincare item, which I liked. But one of the skincare products had gone bad. It smelled like rotting meat. Another product smelled fine, but had an expiration date on it that had passed. The other products were so tiny they were more like samples. Except the deodorant, which I also like. Anyway, I contacted customer service about the bad products and they refused to replace them or do anything about it. I canceled my subscription and decided this is not a quality box or company.
Hi Amanda, we're sorry to hear about your experience! Our team works hard every season to curate boxes and sales featuring amazing brands our members will love! We're sorry that we missed the mark for you and if there is anything we can do to turn your experience around, please do not hesitate to contact us at fff.me/care!
I should have read the reviews before signing up for a trial box. They asked me to activate my account which i did not and they still took out over $53 from my account. I tried to resolve it with them but they quit responding to my messages. I had to contact my back to report fraudulent charges! This company is the worst I have ever had to deal with! This is my warning to you! Do not give them your payment info! They are a very greedy company! And as i write this, its been a month since they stole my money and i still have no box or product! They're not even worth the 1 star I had to give to get this posted!
Hi Cynthia, we're sorry to hear about your experience and we're happy to clarify! Upon signing up for a starter box, members are put on a 21-day trial period as outlined during sign up. After the 21 day period, the card on file is charged for membership if the member does not cancel. Per our policy, all sales are final and nonrefundable; however, we do make exceptions in unique situations. Reviewing your account, it looks like you were fully refunded for your membership charge. We apologize for any confusion that you may have experienced regarding our Starter box program and we hope to have the chance to surpass your expectations in the future! If you have any questions, please feel free to contact us at fff.me/care!
Each season I wait with anticipation for the arrival of the new box. This is the end of my second year of being a member. It seems that each box received is more disappointing than the last. This time I got no cool items at all. Just a lot of the same lotions and a hair wrap. I have received an overabundance of facial products that I will not likely ever use. That's a type of product that can easily cause irritation so trying something new all the time is not something I want to do. My boxes are never as exciting as the ones promoted by the celebrities. I'm not sure why I get the least desirable selections. Needless to say, this will be my last box.
Hi Ruth, we're sorry to hear about your experience! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! The Fall Box contents shown will vary based on customization, and our ads and affiliates show the variety of items that may be in the box depending on individual customization choices. We always want to remain transparent and informative with our members and we do recommend that our members take advantage of customization to receive items they are sure to love! If you have any questions please feel free to contact us at fff.me/care!
This is my third box with them. The first was fun with a water bottle and a few other fun items. Now, after my third box, I'm getting tired of all the body products. There's no way I can use all of them and most aren't fun enough to gift to anyone else. I'm going to finish the year with the Winter box and then consider canceling.
Hi Michelle, we always want our members to have the best possible membership experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team works hard every season to curate a box that our members will love, and want you to enjoy all of the boxes you receive! We do recommend that our members take advantage of customization so they receive items in their boxes that they will love! We hope to surpass your expectations in the future and if you have any questions, please feel free to contact us at fff.me/care!
This entire business a joke. I've never seen a more incompetent customer service department. They take forever to reply and when they do, they give you useless information and don't answer your question.
Hi Emma, we're sorry to hear about your experience! Reviewing your account, it looks like a member of our management team has followed up with you via email. We look forward to further assisting you and we hope to have the chance to surpass your expectations in the future!
I was so excited to get this and try all the different products! I got the Editor's Box and basically all of the products were not good. The liquid eyeliner flaked off within an hour. The two face moisturizing sprays smelled terrible. The hyaluronic acid serum smelled horrid! The VictoriaLandBeauty smelled like it was old and the flat iron brush didn't work. I haven't tried the hair product yet, but it smells good at least. I am usually not a complainer, and maybe these products are supposed to smell bad, but I was just very disappointed that NONE of them were any good. The only thing I was able to use was the massage roller and it was just ok...
Hi Kelley, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team works to introduce members to the most exciting brands and products to our members every season! We value your input and we hope to have the chance to surpass your expectations in the future! If there is anything we can do to assist, please feel free to contact us at fff.me/care!
Was this merely a marketing ploy to get new members to sign up for your summer box? If I'm a member and you offer a big discount again will you reduce the value for my box. I waited to see if the value went up for the fall box and from what I can see, it did. Not worth it!
Hi Janice, we're sorry to hear about your experience! We always want our members to have the most transparent experience possible! We do not see any communications from you to our Customer Care team and we'd love to further address your concerns. Please contact us at fff.me/care so that we can best assist you!
Just received my fall 2019 box, and cancelled. The only fall item in the box was a scarf, the wallet was cheap, and an assortment of lotion and hair care products that I won't use... again. I can find better deals at TJ Maxx for hair and skin and it seems like they just get what no one wants and throw it in the box. You used to get an assortment of cute things, trinkets ect... not so much anymore. The causebox looks to be what I will be doing from now on.
Hi Hana, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! We recommend that our members take advantage of customization so that they receive items they’re sure to love in their boxes! We value your input and hope you will take our box item product survey emailed out this season so we can get your in-depth feedback on how to make our future boxes even better! We hope to surpass your expectations in the future and if there is anything we can do to assist, please feel free to contact us at fff. Me. Care!
I read several negative reviews so I waited to subscribe. My daughter was happy with her first 3 boxes and i just received my first box. I am glad i did it. I received a flat iron, Kate spade lunch box and other good stuff. I like it. ;)
Hi Suzanne, thanks for taking the time to review and welcome to the FFF family! We're happy to have you as a member and we are excited for you to see what we have in store for future seasons! Xo
I always enjoy getting a new box. I'm always pleasantly surprised at all the items & how much I like them/how much I get introduced to things I didn't even know I needed! Also there's always a few items that I've been wanting to get but haven't splurged on - but y'all put them in there. So much fun, such a good deal!
Hi Morgan, thanks for the review! We're thrilled to hear that you are enjoying your membership and your products! We're happy to have you as a member! Xo
I love my box. The household product and skin care and the hair care I love it. But, the clothing you put in the box is too small.
Hi Mildred, thank you for taking the time to review! We're sorry to hear about your disappointment in your items! We strive to create the most inclusive experience for our members and our teams are looking into expanding the variations of clothing sizes for the future! We value your input and if you have any additional questions or concerns, please feel free to contact us at fff.me/care!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sherrie! We're sorry about any confusion or miscommunication that you may have experienced this season! FabFitFun does not reimburse members for mail forwarding charges as this service is requested of USPS independently by the member. This charge is incurred normally because their mail has to be forwarded to an entirely new zip code and if they do not update their address on their FFF account, they risk incurring charges from USPS. Reviewing your account, it looks like a member of our team was able to send you a replacement Fall box. We hope to have the chance to surpass your expectations in the future and if you have any additional questions or concerns, please feel free to contact us at fff.me/care!