FabFitFunReviews 4,286

I was told I could customize my box because I did not want to pay for items that I would not use. When I got my box not one item that I chose was in the box. I contacted the company and they were going to then send me the items that I originally chose but I was choosing to send the box back for a full refund. They told me that they usually do not allow you to do that but they are going to allow me but I have to send it back at my expense. Not a good experience with this company at all.:-( I did cancel my subscription.

Very, very disappointed in the fall box. It looked like just a hand full of body products were thrown in. This box even had a cardboard lifter of approximately 2 inches in height, just so the box appeared more full. I lifted it out expecting to find more but nothing. A detox pad container leaked all over. Didn't receive anything fall like or to have to do with exercise.

The box contained:
Detox pads
Hair conditioner
Body lotion
Exfoliating sugar cubes
Exfoliating glove
Mini eye crayon set
Aromatherapy roller
Pure C - not sure what this is for...

I have canceled my service. Was really looking forward to this but was such a let down...

This subscription used to be top shelf! Sadly it has been on a steady decline with no hope in sight of rectifying it's ongoing issues.
I was a subscriber for over 2 years, but I made the mistake of believing a trusted employee of FFF who promised me I would receive items from the summer edit sale. I hesitated to order them, but was reassured by this trusted employee. In fact, this employee told me specifically in a DM that if I didn't receive them by a specific date, to contact them again, and they would make this happen. I was confident and happy! I was going on a holiday and was relying on these items getting to me before I went. When they didn't arrive, the employee ignored all my messages in the community and privately. It was humiliating to know I fell victim to this employing promising me my items... then only to have them ignore me... even when they were seen posting to others on line. This and the fact that they allowed blatant bullying within their community complete crushed me. I was a hard core believer and supporter.
In the end, I did get my edit sale items... after I had gone out and purchased them locally. So I ended up with extra items I didn't want and with that... I cancelled my subscription. Had I been treated like an actual person. I would of gladly stayed. But they refused to help and left me desperately trying to track my purchase.
So my advice to you... walk away... fast and don't look back. The subscription box world is growing all the time and being treated like a third class citizen doesn't have to be tolerated. You and your hard earned money deserve more!

Update: The response is very generic. As usual. They try and pretend they actually did something when in fact, they did not. In fact, they attempt to label their subscribers, if they speak out, as if they are hard to get along with. When in fact consumers just want what they spent good money on. This is indeed the norm for this company. People are moving on from this company. You can only kick your customers around so many times before they say bye bye.

I recently tried to purchase the summer box from fab fit fun. Before I had even received my summer box I was charged for the fall box. When I contacted them to see where my summer box was They told me that two weeks previously it had been returned to them. No one had told me of this nor was my money refunded. Nothing, no contact from them what so ever just another charge for the next box! When I called them to ask what was going on they would not refund any money for the boxes. The resulting conversation earned me the fall box which I did not want and a winter box. Today I consulted my tracking information and lo and behold my box was delivered to the wrong address again even after confirming with them that they had the correct address. I would never recommend this company to anyone. It seems to me you don't get good service unless you are an influencer.

Even if you cancel TWO DAYS AFTER that 21-day period, you're stuck (of course it took 20 days just to get the $5 box, and who wants to cancel before they get their $5 box?!?!?!?). The charge to your card is NOT reversed after you cancel and they still ship you a box of junk. They clearly state that they don't take returns, so now I'm stuck w/ a $50 charge on my credit card and a box of worthless garbage. My sister begged me to do this for her - I'll never do another favor for her like this again.

I had a problem with FFF and was emailing them as it stated. After several emails, I noticed a random email started replying under the FFF letterhead. I immediately called them their response was " forget about it"... they accidently added a random email to our correspondence. That's not ok, because I gave them my friend's account Info and mine trying to resolve my issue... Just know your private info is not a priority with them and customer service is a JOKE!