Just received my fall 2019 box, and cancelled. The only fall item in the box was a scarf, the wallet was cheap, and an assortment of lotion and hair care products that I won't use... again. I can find better deals at TJ Maxx for hair and skin and it seems like they just get what no one wants and throw it in the box. You used to get an assortment of cute things, trinkets ect... not so much anymore. The causebox looks to be what I will be doing from now on.
Hi Hana, we're sorry to hear about your experience! While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! We recommend that our members take advantage of customization so that they receive items they’re sure to love in their boxes! We value your input and hope you will take our box item product survey emailed out this season so we can get your in-depth feedback on how to make our future boxes even better! We hope to surpass your expectations in the future and if there is anything we can do to assist, please feel free to contact us at fff. Me. Care!