On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
He's very helpful and courteous. He went beyond to help me with my order! This one's a must keep:-)
Galvin helped me confirm my prescription immediately. He provided excellent service. I needed contacts quickly and he helped me out.
I ordered my glasses at an excellent price. The quality of the lenses and speed of production/shipping were great. Will shop here again for future needs.
My order was not processed for a long time. I need to call customer care to make progress. More frustrating is i need to call again to followup every time.
Ordered a pair of sunglasses on 5/23 which were listed as "in stock, ready to ship" on the website. Cancelled order on 6/3 because the order status was still "processing" even though the website still claimed they were in stock. Wasted 10 days waiting for this scam site.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry about the unexpected delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Amazing product, truly enjoy what came in the mail. I'll definitely be ordering from ez contacts again
The Rep was not particularly friendly. I was feel like she was gave me false information and I have yet to receive the information she said I would, for which I now to follow up on.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about your order experience and lax customer service. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I purchased a pair of MK glasses for my daughter! She loves them the process was so easy! N communication wasn't an issue! She received a little cleaning kit and screwdriver!
I have ordered from EZContacts a few times. Great site with clear pricing and no hidden fees. Great customer support, would order from again!
Placed an order three weeks ago. Been getting the run-around ever since. Was told they were out of stock when I asked for a tracking number. Was told they would be in the next week. It has been three weeks and they are still "out of stock." I'm now attempting to cancel my order.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about your order experience and unusual delay. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I've been waiting to purchase contacts due to a lapse in employment. EZContacts took care of everything for me. They offered me a discount and expedited my order. I really appreciate them helping me out like this. Also, the customer service rep was really thorough and got it done quickly.
Galvin Fein did an outstanding job addressing my questions and helping me to find the right contact lenses that were best for me. He also threw in a promo code for good measure. Thanks Galvin.
Galvin Fein answered my question about EZ Points succinct and exact! I appreciated the efficiency of having chat as a resource, thank you
The online chat was fast and he knew exactly which contacts I needed. I have a new prescription and new brand of contacts. I emailed him the slip and he sent me the link and a disc code to order new contact!
I usually order contacts through my doctors office or from Costco optical as they are less expensive there. My daughter was leaving the country for 3 months and I needed her contacts within 3 days. I used the chat option and had an amazing representative named Mark. He walked me through my daughters prescription within a matter of minutes. He then referred me to another representative by phone as he didn't want my credit card info by chat. Molly was the person I spoke with by phone. I needed the lenses within 3 days. I paid extra for 2 day shipping but I was concerned that they wouldn't get here in time. Molly offered to send me sample contacts just so my daughter wouldn't be without! I couldn't believe it when a few hours later Mark emailed me to say the order had been filled and then shipped. I received it not 2 days later but the very next day! Even with the extra cost in shipping, the order was still less money than I usually pay. I will never shop anywhere else for contacts. Great company with amazing employees.
HORRIBLE! WILL NEVER USE AGAIN!
I ordered on February 28th, and today is May 9th and they FINALLY shipped my order. I reached out 3 times to complain, and instead of apologizing they were super snarky telling me that it was a popular brand so it took a bit longer to send.
I ordered from American's Best and it was out in 3 days. I finally put in the order for American's Best and EZcontact's finally ships my order.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about the unusual delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
These Glasses are my all time favorite, brought back memories and get a lot of compliments as well. I get stopped by the older generation and get asked where I got them. The shopping in itself was pretty easy, I chose the frames I wanted, added my prescription and got them pretty fast for standard shipping.
This was my first experience ordering glasses online. Other than the wait for processing the glasses, it was a good experience. I will order again.
Very high quality products. However, the delivery time was nearly 1 month even though the website listed in stock. Getting refunds also takes an excessive amount of time. Unsure if I will use the service again. The website is very user friendly.
My glasses were shipped to me quickly with no hassle. I even got a cute little spray bottle cleaner and keychain screwdriver to tighten the screws on my glasses. Very customer oriented feel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We apologize about the unusual delay on your order. Seems like the item ordered unexpectedly went onto a manufacturer back order. We apologize about any inconvenience this may have caused. We hope to assist you more effectively in the near future.
Sincerely,