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EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I love my glasses I was alittle impatent I wanted them sooner but over all everything turned out great.
I typically buy contacts every 3 months. Always super fast and easy. This time I bought glasses (first time in 6 years) love them!
The price is right HOWEVER if you need your glasses quick don't order from here. If you're willing to wait over a month, sure...
I ordered a pair of Gucci frames November 21st. I did not get them till the first week of January.
I called numerous times, and finally someone told me in December that they were on back order... NO WHERE ON THE WEBSITE DID IT STATE THIS. Annnnnoying
Try for the first time ordering online all good easy to order etc etc except I can't read I receive lenses with wrong PD. No Problems with Driving at night and watch TV but I see double and Blurry near.
I ORDERED TWO PAIRS OF GLASSES AND HAVE NOT RECEIVED MY CLOTHS, SPRAYS, KEYS CHAINS THAT I USE TO TIGHTEN MY FRAMES OR MY DEMO LENSES. CHECK MY HISTORY WHICH WILL PROVE THAT I AM ALWAYS SATISFIED AND I NEVER COMPLAIN. BUT THIS TIME I'M VERY ANGRY. I WAS PROMISED ON JAN. 2,2020 THAT I WOULD RECEIVE THESE ITEMS IN THE MAIL, AND STILL HAVE NOT RECEIVED ANYTHING. I MUST CONSIDER IF I WILL CONTINUE TO SHOP ON YOUR WEBSITE.
Frames are disappointing and look flawed. Correspond with Miriam. Took one mont to receive and I need the new prescription to see. Policy for return is disappointing. I requested new frames/lenses with returning the frames I have received due to the fact I need these to see. I cannot afford 4-6 weeks of processing time. I enclosed a picture in my original correspondence with Miriam explaining my dissatisfaction with the frame, meaning I do realize the pattern of the frame but this fram has an inch area of clear plastic that has no pattern at all and it looks ridiculous. I will not order from ezcontacts again
Great prices and great service. I've always found what I was looking for and the buying process is simple.
Absolutely beautiful glasses. So well made and such wonderful quality.
My daughter's glasses were perfect! The quality and price were amazing. I would definitely order again.
Wow-- I was blown away -- VERY Helpful & EXCELLENT Products, Prices Service -- even Return!.
I used on-line chat with questions -- very helpful
Thanks -- glad I found this place!
Bought the glasses for my daughter. She's very happy about it.
Never received glasses been given run around from to different carriers as far as whereabouts of package now waiting for ezcontact to give me refund or product that i ordered
Both pairs came with weak and deformed arms I don't know if the site sells cheap because they're damaged pairs but I am returning both
Very bad experience, actually i m very surprised this was not my first purchase from here shokingly bad
Product ordered showed it was in stock. It was not and took 2 weeks before the prescription was even started. My order took over a month from order date to date of receipt. I would have preferred an honest answer so I could have ordered elsewhere.
Ordered on 12/31, item paged stated 2-3 days processing time. Called for status on 1/8 was told will ship in 1-2 days. Called again on 1/13 was told will ship in 1-2 days. Same thing happened last yr when ordered. Good prices but be prepared to wait 2-3 weeks for you order.
It took over a month to get my glasses that I desperately needed. When I originally ordered them, it said that it would ship in 2 days, however, the company closed for the Jewish holiday and did not communicate that it would delay my order. I had to reach out twice to check the status of my order. I think my order must've gotten lost because even with the holiday I had to wait a very long time for my order.
It took 2 months to get my glasses, and when I was advised to order another pair you guys didn't have it.
I have ordered from this website two times now and am very pleased. Will definitely order from here going forward. Thank you
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support