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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I ordered glasses that I had tried on in a eyeglass store that looked great on me. But when the glasses arrived the ear pieces were very bowed causing the glasses to be crooked. I returned them
I'll start this review by saying that I don't frequently post reviews. I thought I'd share my experience to help others.
The frames I got are real Giorgio Armani. The packaging was great. They came with a cleaning cloth, the original case and box, the certificate of authenticity, and even a mini screwdriver. Opening the box felt like Christmas morning. What I did not appreciate was the fact that I ordered non-prescription lenses to go in them with no coatings, and the website says that the glasses will ship the same day. I work for an optical lab, so I know exactly how long it takes to make non-prescription lenses with no coating: ten minutes. Four days later, no glasses. I emailed support to ask what was going on, and I received a nice reply back within a day saying that they were at the lab. Four days in the lab for ten minutes worth of work. I waited another four days and was about to give them a call when I received a confirmation email that my glasses had shipped. Granted, this was during Christmas time, so it could've been busy, but the truth is, our lab's turnaround on glasses is three days. This company did it in more than twice that. If there is a next time, I'll remember to order the frames with demo lenses so I can put them in myself.
It took a month to get and then they weren't the frames I ordered. I'm not sure what happened because I only looked at one style on their website. They were very nice and I have sent them back to get the correct style. Hopefully that doesn't take a month.
I did not receive my order for one month No communication from your company regarding the delay with my order. I had to call three different times. Was promised a callback from a supervisor which also never happened. You lost a loyal customer.
I have ordered from ezcontacts in the past and have been satisfied, however on my most recent order, it took a month for my glasses to finally make it to me. After a few weeks I sent an inquiry on my order, and I received a generic response a week later, telling me that the glasses were just about ready. Turns out it took another week and half to get to me. Not sure I'd recommend using EZcontacts in the future.
This is my 4th pair of glasses from EZ Contacts now and I am happy with my glasses obviously however I do wish they would be a little more forthcoming with the timeline on getting them to me. It has been the exact same scenario every time! After the website says they are available in 2-3 days I find out there is a delay in waiting for the frames from the manufacturer and it ends up being over a month! Luckily it's never an emergency but I do wish they would be a little more realistic with what they tell customers!
Ez contacts is amazing and fast delivery. My package shipped out the same day I placed order. They are 100% authentic and even nicer in person. I will be purchasing these in gray as well. So in love
We were a bit disappointed in the time it took for the glasses to be delivered, but it was a complicated prescription.
They did turn out great and we are very pleased with the glasses and quality.
Very happy with the product and placing the order online for the prescription lenses was easy.
The only issue was, after I had already gotten a confirmation email from Ezcontacts for the purchase, a week+ went with no update on my order. I called and found out they had issues with PayPal payments and I got no notice that the pymt was not processed. So my order sat in limbo unnecessarily for over a week. Other than that everything else went smoothly.
Price was good, but the order took way too long to be processed. The delivery was as advertised.
Believe or not, I didn't receive the product yet! I already sent you a msg about it and so far the only answer I had was, ask your post office!
Sad to say this experience has been horrible. I ordered multiple frames from them and after over 4 weeks, have only received one. I was buying one as an identical replacement for a pair I already owned that broke, but they looked a little different. I took them to a prada certified eyeglass retailer who confirmed they were not authentic. Now I've been dealing with their atrocious customer service for weeks, explaining how I didn't receive my glasses, and they are lying about how I did (?) and also said one of the pairs is backordered and they would be happy for me to pick a different pair. I don't went that pair or any other fake pair, not to mention their shipping is shady and doesn't come from the US.
Excellent product and online experience. 5 star experience. Thank you
Website provides a simple and straight forward ordering experience and great selection.
Easy ordering, nice products &competitive prices. I already recommend it to my family and friends
Shipping took forever (two days short of a month before they shipped) and the user experience was not friendly. I wound up with frames way too big for me. They look terrible and now I'm out the money. Will not be buying sight unseen again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear that you're not completely satisfied with the frames received. A customer service agent will contact you directly to further address your concerns.
Sincerely,