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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Fast and easy ordering. I get so many compliments on my new glasses.
I ordered a pair of glasses for my son and put in his prescription information and they came out perfect! Shipping took a little longer than expected. I ordered them on January 15th and they shipped out on January 24th and didn't arrive until February 5th so it took exactly 3 weeks till they were in my hand from the time I ordered them. Any longer than 3 weeks would be a cause for concern but 3 weeks seems reasonable since they had to put together the prescription. In all, I will be ordering from them again in the future.
My order took almost 2 months even though the availability time was 2-3 days. They just kept saying it was on the next shipment until it never was.
Ordered and the glasses arrived in 2 days how is that for fast... 100% satisfied customer!
Lenses are great, frame is legit they come with their case and all. But took about 3 weeks to arrive ao order with time. Im from cali and i am enjoying this burberry eyeglasses!
I have told all my friends about this site. I have been a customer for about 5-6 years. I find designer frames at a deeply discounted price from my eye doctor's office and other sights. Usually I write down the frames names when I'm at the office and then find them here. I have never been disappointment. The quality is great as well
Didn't get told that my prescription was a special prescription until it has been over two weeks. It's never been special before. Took over a month to actually get them. That's a month of not being able to see. Too much
Pictures online was nice. BUT WHEN I OPEN THE CASE... WOW. BEAUTIFUL!. AND PRESCRIPTION WAS PREFECT. WILL ORDER FROM EZCONTACTS AGAIN!
I have had two instances where the lens pop out of the frame. It was a real hassle to return them and get different frames. Not sure after being a long term customer I will be back. There are way too many options out there these days!
I ordered from this site because the turnaround time seemed so quick. After waiting two weeks I place to call to find out when my glasses would ship. I was told they still had not arrived from the manufacturer, and then once they do it would take. 5 days to process. Overall my whole order took one month to arrive to my house. That being said once I did receive them, they were just perfect.
The first time I ordered a pair of glasses they ended up going on back order multiple times and I was only notified once. I decided to give you guys another chance and ordered a pair of prescription glasses and sunglasses. They came pretty fast. The glasses showed as being available when ordered and then changed to available in a few days, and I was not notified. However my sunglasses came fast and are amazing. My main issue with this order is that the prescription on my regular glasses seem to be a bit off compared to my sunglasses, but I'm hoping that after a few more days my eyes might adjust and they will be better. Although I had some bumps along the way it is way more convenient to order online then go into a store and the little interaction I have had with customer service has been pleasant.
It take almost two months to get the glasses. And the quality on the glass is horrible. Now i have to take the glasses to the near vision center to get them right. I aint buying with them anymore.
I ordered my glasses that took 2 months to come in to then be told that the ones I ordered were not in stock and should have not been sold to me. Was offered a different pair and the glasses were flimsy not and to small for my face. Just will never order again.
Product took over a month to receive. I actually had to reach out to their customer service to find out the status... turns out my glasses were discontinued. I probably would still be in limbo waiting if I didn't reach out to them. I selected a new pair and received the glasses a week later. I would give them another chance as they did ultimately produce the glasses at a very reasonable price.
Everything fine, including the price, however took longer than expected. Glasses ordered on 12/31/19 and didn't arrive until 1/24/20.
I have always ordered through EzContacts and they've always done a phenomenal job. I tried ordering from other companies but they don't have the same details Ezcontacts has. They always add a cleaning spray, a tool to fix your glasses if they break or get loose, and a case.
On the last purchase I made they forgot the case and spray. I let them know in a feedback and not even an hour later they responded with a shipping number and had shipped the items to me. Customer service is amazing! 3 days later my items were delivered. I recommend Ezcontacts to anyone reading this feedback. You can't go wrong with them!
You have a customer for life. Thank you!
I was nervous ordering glasses online, but I must say that I am VERY impressed. The prescription was exact and the delivery of my glasses was very reasonable. I will definitely order from you again. I highly recommend EZcontacts!
Had to wait a bit because the frames I ordered weren't in stock but once they got them I had my glasses in just a couple of days. Very pleased.
Items do not come with the timeline they have on there website. They give no explanation of why or contact you to let you know it would be late. The only good this site offers is cheap frames. I guess you get what you pay for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members