EZContactsReviews 6,702

I ordered 2 pairs of frames, 1 on Sept 28th, my Guess ones which I received. My 2nd pair are Tiffanys and I ordered those on Sept 29th. Seen nothing for weeks. So on Oct 15th sent them an email, was told the frames were arriving at their factory and will be shipping to me on Oct 15th. A week went by and I checked on my tracking and they still haven't left yet. No one is responding back on my emails. So my last email was to cancel and refund my money. Still no response. I needed these frames for an eye apt coming up in few days and have nothing. I will never do business with this company. I only went with them to save. Minus well went of went through Lens Crafters and pay double.

I ordered a pair of nice frames and lenses last week. I agreed to an extra $15 for 2nd day delivery. My account was immediately charged $500 (accurate sum that I had agreed to). EZ then sent the ability to track the order. When I checked the status on the day my order was scheduled to arrive I noticed the glasses were sill in the (order being processed) stage. I immediately reached out to customer service through their messaging app, then through email and messaging a third time over the next 2 days. Not one reply was ever sent to my inquiry. When I finally reached customer service by phone ( they only take calls Monday- Thursday - which I don't have any issue with if they would have responded to my other communication) the rep was unable to tell me when I would receive the glasses I had paid for as they were on back order. Why was that not communicated to me?
UNACCEPTABLE... VERY DISAPPOINTED

I ordered my sunglasses two weeks ago. I understand not having glasses on time is a first world problem, but when you select 5-7 business days and then the order is still processing after 2 weeks, it gets a little frustrating. I tried to contact them and received an automated message which said the company was on vacation that week. What consumer company just takes off for a week without informing customers that orders will be delayed?

I placed an order on 09-17-20 for a pair of glasses with a simple prescription. It's now almost one month later and while I was charged the full price immediately I have yet to hear a single word from this company. I've sent emails and got an "out of office" reply that they were closed for a "holiday" the week of October 5th (what holiday?). The email said they'd be open on 10-12-20 and I've tried calling during normal business hours and only get a "sorry, we're closed" message. If I had known the turn-around time was this slow I'd have NEVER placed my order with them. They listed my item as "in stock usually ships within 2-3 days", never once was this long wait time mentioned. And now I can't get them to respond to me in any way so I'm pretty unhappy. I wasted almost $400. DO NOT USE THIS COMPANY!

UPDATE: 11/11/20 Still NO glasses. Have been getting the runaround via email for the past several weeks.

I purchased 4 sets of sunglasses from them - I will say that I was pleased with the orders themselves, but then I returned the two pairs that my wife wasn't interested in. The first pair took nearly 3 weeks to get my money back and the second pair was returned over a month ago and I still have not received my money back. I have contacted EZContacts regarding this and they are working on it. Regardless, when you say it's going to take a week to get my return money - that means 7 days, not over 30.