Wil I.

I ordered a pair of nice frames and lenses last week. I agreed to an extra $15 for 2nd day delivery. My account was immediately charged $500 (accurate sum that I had agreed to). EZ then sent the ability to track the order. When I checked the status on the day my order was scheduled to arrive I noticed the glasses were sill in the (order being processed) stage. I immediately reached out to customer service through their messaging app, then through email and messaging a third time over the next 2 days. Not one reply was ever sent to my inquiry. When I finally reached customer service by phone ( they only take calls Monday- Thursday - which I don't have any issue with if they would have responded to my other communication) the rep was unable to tell me when I would receive the glasses I had paid for as they were on back order. Why was that not communicated to me?
UNACCEPTABLE... VERY DISAPPOINTED