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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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On the website it says availability for my frames are 2-3 days but its been 5 days and paid for 1 day shipping so i emailed them when they'll ship out. I have sent multiple emails but all i get back is a lie and multiple of the guy saying the same thing. Why are you going to say they'll ship out later that day then i get an email later saying they're waiting to receive them? My lenses are ready just waiting on frames. If i knew it was going to take this long with bad service i wouldn't have even ordered from here.
After being double billed for over $600 and going on a month of trying to resolve this, I finally had to contact my bank because of how unresponsive and unhelpful this company has been.
Calling for days on end.
Endless days the company is closed in observance of various Jewish holidays
Every
Single
Month.
Receiving callbacks from their automated service (who supposedly calls you once their next associate is available) 5 hours after their business has been closed.
An absolute disaster.
I ordered $95 prescription glasses 2 weeks ago, have my order tracking always updated and check it every day, but it has not changed from processing order once. It said it would take 5-7 business days. I've tried contacting customer service through emailing and they have not responded, at all. Still holding out hope, but after reading some other reviews not much left.
I love my new Costa Del Mar sunglasses. I purchased them at a way lower price than competitors. I received them in 5 days of ordering them weekend included. I gave 4 stars because I don't like that you cannot contact anyone for customer service via telephone but someone did email me back a few days later.
Ordered a pair of prescription sunglasses and the lens coating began to disappear the first time they were cleaned. Takes an eternity to get a response from this company and there is no customer service. If you want to have something looked at, you need to complete a really long survey. Awful. Don't waste your time or money.
I called and sent an email and was waiting for chat for 20 mints and no one answered phone/chat or email.
I've ordered many times from EZContacts and am always satisfied!
Once you upload your prescription the first time, re-ordering contacts is super easy, and you can expect your lenses delivered to your door at your convenience!
Very competitive pricing, plus they often run promos for extra savings!
Is easy to choose the contact lenses, put the order and fast delivery and the price is the best in the market.
My first glasses came broken and the second never came.
I found exactly what I was looking for at a great price, and the shipping was very fast because it was in stock. I will definitely make future purchases.
I've been ordering from thus website for several years, usually very satisfied. Last month when I ordered contacts in took 3 weeks to get them. With little to no help/response from company.
Ordered contacts on 9/20/21 which were in stock and they still have not shipped as of 9/30/21. I asked if they could be shipped overnight to me and that was not an option unless I wanted to pay for it. It shouldn't take 10 business days to ship out contacts.
I ordered sunglasses 15 days ago. The confirmation said it would ship in 5-7 days. It has been 15 days and has not shipped. I can not reach anyone by phone, email, website contact page, or Facebook messenger.
Ordered frames. Charged and frames never shipped. Customer service is non-exsitent. Contesting charge with CC.
Great service! I ordered a few things for myself. It was shipped quickly. Things are exactly as listed.
Website claimed 2-3 days for delivery, no mention of frames being out of stock or delays, its been over two weeks now and my new glasses still have not been shipped yet. Very disappointing experience.
I ordered Jimmy Choo frames in April. After getting lenses put in in September ( had to wait for exam per insurance till then) and wearing for 8 days the decorative piece on the temple fell off and didn't find it. I called and they said too bad your 30 day warranty is up. I called another company who said shame on EZ contacts. Jimmy Choo frames come with a 2 year warranty. They just didn't want to bother. I am happy to say the new company replaced my temple piece under warranty with no cost except shipping.
To order thru EZ Contacts That's why they call themselves EZ. LOL! I'm on my second pair & have no problems.
Great site to purchase your eyecare needs. I have always had a great experience when it comes to purchasing my eye care needs. They make the transaction very easy and affordable. Fast and reliable shipping. I have been a customer for years and I keep coming back to them because they are my absolute favorite site to purchase my eye care needs from.
Easy to order and quick to ship. When in need of contacts will purchase again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members