EZContactsReviews 6,712

First pair was defective/broken, so I returned them immediately. Website said the frames were in stock, but they were not. I was told several times that they would be sent, but kept waiting. Then the office closed for 10 days for a religious holiday with no notification. Still no replacement frames. I checked yet again and was told they would be shipped, but nothing. They said they were waiting for them from the manufacturer, but again, the website said they were in stock. Very misleading and not true apparently. I ordered them in August and finally got them mid-October. I won't be ordering from them again. Frustrating experience.

I have tried several websites to order my contacts and EZCONTACTS was just as good as several others. I have found thru the years that to get the really low advertised price, you need to order more than one box. I didn't do that this time because my prescription was nearing its end date and I felt pretty sure the Dr. would change it. Therefore I did not get the lower price, but that was my fault. I did get free shipping and the service was pretty quick. I would recommend this site.

I placed an order for two pair of glasses one pair arrived within a decent time frame. The second pair took almost two months! The communication was always prompted by me to get the status on order. The response from the company/customer service, was seldom immediately the problem or issue was always due to a third party (the supplier). No remedy, solutions or compensation was ever offered or received. I would not recommend based on my experience!

After ordering frames with two day shipping the company all but disappeared. Their phones are not working. The chat feature and email don't work either.
Don't waste your money. These are con artists!

I made order and immediately received response that it will be huge delay.
Why getting money if you don't have it? I don't know if I get it at all now.

Look folks... they HAVE no brick & mortar location... they simply have a fancy, schmancy website that makes it LOOK like they're "something", when in reality, they're NO different than the next business listed in your searches. Interesting, in that the VERY FIRST NEGATIVE REVIEW I see on them, the individual has undergone the EXACT same issues I'm having, namely, NO GLASSES! Yeah... they took my money... they stated it would be only 2-3 days to "process" (whatever THAT means!). Well it's now been NINE days, and the status is STILL the same, i. E. NOTHING HAS EVEN BEEN PROCESSED as far as the order goes. They don't inventory a/thing... they depend on suppliers to fill their orders, and while I know the frame is IN STOCK elsewhere, they can't get their act together!

NO email from them stating a difficulty in filling the order... NO response from them to my email contacting them inquiring about the order which was two days ago, nothing... nada, zip, cero! I will be calling my bank to get them to reverse the charges, and have the notion to send the glasses back IF they're even received!

Ordered sunglasses from EZContacts, do not waste your money or time, horrible experience, ordered Sept 19 and got my glasses on October 8th, they close 10 days for "holiday" without letting the customer know, no one ever answers the phone and when you try to send an email there is always a pop up window that says, system error try again, now i know why their prices are cheaper, please buy regular price anywhere but DO NOT buy anything from this piece of crap website!

I've used EZ Contacts in the past. The first time was super. Then my second order with them was put in on 9/16/21 and just finally heard back from them my order won't get to me till 10/20/21. I had to beg for information from them. Emails, calls and finally they got back to me. I emailed them back to say can we change the order to something similar and I can't get them to answer. I'll never use this company again. Horrible service. It would've been faster if I drove to New York and picked the contacts up myself.