EZContactsReviews 6,712

HORRIBLE!
Let me just say! It's one thing when you have a item for sale and the description details for something says it will ship in 4-5 days and nowhere does it states business days. I made sure before I completed my order. But to say it has now been 9 days and still no order shipped! On top of that I did 2 day shipping. This company is a joke and this was my go to place. Also the customer service is horrible. Well let me rephrase that because you can never reach no one via phone! When you chat that also takes 3 days for a response and when you get a reply another 3 days. I will not refer anyone to this company again or use myself! Worst experience EVER I spent almost $450 this should've been a great experience! Don't waste your time with them unless you have time to wait on your items

They don't pick up the call when calling their customer service line when having issues, so you have to email them. It takes a few days for them to respond. I paid shipping for 4 pairs and only one got shipped. Waited for a month for the rest then had to cancel then hey refunded a wrong amount less than I paid for. It is a nightmare! Wanted to leave this review to their website but it doesn't seem like they accept one star review.

I payed for 1 day shipping and they have been processing my order for a week and on top of that I was charged for 1 day shipping I don't know how hard it is to ship out Saint Laurent glasses from a warehouse complete bogus don't shop from them.

As a first time customer to EZContacts I am very disappointed in their customer service! I have tried unsuccessfully for 4 days to get in contact with customer service. I called for 3 days and a recording said to call back. I called on the 4th day and a recording said to leave your number and they would call ME back. They never did! I called back and was put on hold for 3 hours! They sent me the wrong prescription for the contacts I ordered. I can't wear them and I am out $120! I am furious!

After purchasing Rx glasses from this site, I was a bit skeptical (rightfull so) for the reason that my lens were beyond wobbly in my frame (I thought that was how they were supposed to be). After sending my glasses into Revant optics for a new updated prescription, I immediately noticed that the spectacles that they provide me with had ZERO wobble with my lenses, and immediately figured out that this company does not provide a quality product. I will never purchase from them again. I will buy my frames third party and send them to revant optics for the best quality possible.

Website stated the item I wanted was in stock with "2-3 day" processing time. It turns out it was not in stock, but they failed to notify me after I placed the order. After 10 days I contacted them only to learn that they didn't have it in stock and were waiting from the supplier, "in 5-7 days". Again I waited. After another 10 days, I get the same story, "in 3-4 days". It has now been a month, and I still am getting "in 3-4 days". It has been a month and no help still. Makes me think this place is just a scam! Over a month of broken glasses frames is frustrating. I have new lenses so was hoping to not have to get new frame design, but I give up on this place! Very frustrating. I wish they were more honest.

I have been waiting 14 days for my contact order. I have attempted to call text and email this company and have yet to get a response. Tracking shows that my contacts are not even in route yet. I sent an email requesting that my order be canceled and they never acknowledged it nor canceled the order. On their website I was told no one was available to speak to me so I sent several replies stating cancel my order cancel my order still no contacts no canceled order no contact with/from this company at all. The only thing that's easy about this company is the way they take your money. In this day and age of struggling businesses all it would take is one text showing that they actually cared about their customers concerns and I will be satisfied. Don't waste your time or your money on this company. I'm afraid I have just lost all my money