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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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I ordered my contacts on line. The fun begins opening the package and finding the wrong contacts. Their site is AI and it is virtually impossible to talk to a real person. I copied all chats and saved them. Good back up plan. I called and after waitingI got "press 1 to continue this call, this call will be recorded for quality assurance." It would ring twice & disconnect. Each time I would be looped giving the number I started with. I went to the online AI I was an finally talked to a real person who insisted they only send what is ordered. First of all, I had the contact box sitting in front of me when I ordered, secondly they had to verify my prescription and contacts with my eye doctor. I shipped them back to the return address on their site. They said they would send a $12.95 return label to be deducted from my refund. I shipped for $7. After countless hours of agrivation I got my money back. Don't do it. Hint: Contact King is great.
Order Placed Nov 21 2025 and did not receive new glasses with multifocal lenses until Dec 20th. Sadly the lenses were cut upside down, returned immediately and now 20 days later have not received an acknowledgement of my return let alone an update on when to expect my glasses with the correct lenses. Very disappointed thus far with this really elongated process which at this point could go on for another month based upon my experience thus far. No one has even looked to confirm that my return has been received. I have inquired 3 times and get the same response, "you will receive 7-10 business days after we receive your return". Well that day has come and is long gone.
I researched sunglasses with good optical quality for individuals with IOL after cataract surgery. The search recommended Ray Ban. Unfortunately, the glasses did not help as expected. They were no different than the inexpensive ones. The clarity was not as expected. There I am requesting to return the item.
I appreciate your attention to my request.
This is the first time I've purchased Something from your company EZ Contact. I received my order It was a fast delivery It was a fast delivery. The company is very efficient. And professional I enjoyed my experience And I will be purchasing more items in the near future. Referring family to this company Thanks.
EZContacts website wasn't just seamless to navigate, it provides the option to Try-on without leaving the comfort of your home! Very easy to do. EZContacts was also the most affordable site after conducting market research on multiple other websites with designer eyewear and my daughter had her new glasses within days. Thanks so much!
I received my new frames promptly. They are great quality frames. I am very happy with them. Thank you for the prompt service.
I ordered from ezcontacts to replace my polarized ray ban sunglasses, and it was a great experience, the product was authentic, quality was great, and the ordering and delivery were quick.
Bought some Costa sunglasses for my husband for Christmas. Best price around - fast shipping - great quality. I would use EZContacts again. Easy shopping experience.
The sunglasses were damaged upon delivery. The lense for the right eye has a defect in the coating. It's on the inside of the lense in the top right corner. Like some of the coating has been scratched off
I received most items quick. The only problem I had was the item they didn't ship I could never find out when it was going to get to me. The site was never updated so I was really starting to worry if it would show by December 25. Would have been nice if they would update and drop you a liner so you're not left wondering if you were forgotten.
10/10,5 stars all around great experience. Contacts shipped very quickly and were available for a really good price.
The order was received, but it took longer than expected to receive them, costumer service could be better at responding to requests or concerns, otherwise everything good.
I was very pleased to find this site to purchase these drops. I have Sjogren's disease and depend on these for my vision. They are so expensive and I am on a very limited income as a senior citizen, so I sincerely appreciate them providing them at a reasonable price. I will definitely be a repeat Customer.
Great speedy service, fantastic prices and product variety.
Love my purchase. Was worried about prescription not being correct, but it was. Slower than expected in delivery, but that could be due to Thanksgiving. Anyway, received and love my new glasses.
They never notified that my order couldn't be restocked after 2 weeks that I asked through chat, when they changed the frames, and took 2 more weekends to process the glasee to their lab, they promise a few business days shipping but reality is they will send your order more than 1 month later
I didn't reorder the September order again, don't understand why im getting these glasses, I don't need them. I'll not do any future business with you.
I purchased one box of contacts in the amount of $39.95, however, I was charged $39.95 twice. Please credit $39.95 to my credit card. Order number *******.
I will be staying loyal to this company/site! It was super easy to get my order and the contacts I wanted at a super good price, and to top it off, my shipping was fast and free 😊. I'm one happy camper.
Great purchase, happy I did some research on your company for eyeglasses. Saved around 60 dollars, purchasing from your company, with a very quick delivery. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members