EZContacts

The company received my returned glasses over two weeks ago. I had to wait on hold for 52 minutes before connected to a customer service representative. They confirmed receiving my glasses back but have not issued a refund. I'm starting to feel like I was ripped off and may not get my money back. I will never order from this site again.

I should add that the reason I'm returning my glasses is because one lens was larger than the other when I received them.

Correct prescription filled on sunglasses, and order came faster than expected. Frames arrived crooked at the temples, but nothing defective about the product (can be corrected by optician). Much more cost effective than ordering glasses at the optometrist's office.

I ordered prescription frames for the first time from EZContacts after years of getting contacts from them. The frames arrived with both lens frames cracked and the eye pieces free. In order to get a refund, I had to pay my own shipping costs to ship back my defective lenses. I did not want to do that so I called the service center, spent over an hour waiting on hold, and to get a prepaid shipping label. EZContacts defective merchandise protocol is ridiculous. All this to gain nothing but headache from EZContacts. I'm still without glasses and time lost I won't get back.

Bottom line: "You get what you pay for" bad customer service. I placed my original order and a few days later got an email the frames were discontinued, but with no option or assistance to order something else. I had to start a new order all over again, but my discontinued order remained listed in my previous orders. Ordered another frame and that order took almost a month. Buyer beware: prepare to wait a long time for your order to arrive, but don't expect these guys to provide you customer service.

I have ordered 2 times from them and the delivery for my contacts took over 10 days... I was caller 28 and waited on hold for 34 minutes! I questioned them about their 1-2 day shipping and notifying you within 24 hours if their will be a delay; she had no answer for me! Just OH we are out of stock and I will have our vendor ship them directly to you today and you should have them in 2 days... this has happened with both my orders... I am done!

Ordered glasses and contacts from same eye appointment prescription. The glasses give me major migraines and have been checked for prescription locally. They are way too strong causing me to not be able to read 20/20 at all (something I can do in my prescription glasses from 4 years ago). They are unwilling to admit their product is poor quality/made in error/ or anything of the like. I was told to order and pay for another pair. This would be reasonable if I just "didn't like them." This is NOT the case; it is a prescription/manufacture error. Do NOT buy from here. Almost $500 wasted.

EZContacts you deserve a rating higher than 5. I am extremely satisfied with my overall experience and final product. I am obsessed with my new Versace reader glasses. My order followed with a phone call to approved my prescription. Everything was packed very carefully and professionally presented. They even added their own cleaning clothe and a repair kit. Need to say more? I will keep ordering with you again and again. I had a better experience placing the order online than when I went to a local store. Did I say this was my first time ordering with EZContacts? And it wont be the last.

Order my glasses expecting them to take 2 weeks it took more than a month. I email many times with no response then I try emailing one more time they responded 3 days later saying there was a defect on the first pair and had to be done again. I don't understand why the lack of communication, every day I would check on the status and nothing would change always said the same. Finally I had enough and told them I don't want them anymore just to give me a refund this was taking to long. Well tell why they responded all late saying they had barely seen the email and it was to late because they had already shipped them.