EZContacts

I got my contacts right away which was nice, but when it came to my sunglasses it was a different story. I wasnt told there was a delay in the sunglasses until I reached out two weeks after I placed the order. Then I received an email full of grammatical errors that made no sense. It would be great if your employees were proactive and not reactive to these types of situations. Setting the expectation and letting a customer know that theres a delay would have been helpful. Instead I had to take time out of my day to try and find out what was going on with my order.

Great place to buy authentic designer frames! I got 2 pairs of sunglasses within a year. A Fendi and a Saint Laurent. I tried them on at Nordstrom and Neiman Marcus, but I got them at EZContacts for more than 40% off. They arrived within a week from placing the orders, with all their authenticity papers in their original cases. I own more than 15 designer sunglasses (it's my thing) so I can tell right away that I got the real deal. I had a small issue with the second pair but Galvin from customer support resolved it within 2 minutes. Strongly recommend this site!

A few days after I placed my order, I got a message saying they could not put prescription lenses in the frames I chose (even though there was nothing to indicate that when I ordered). But, they said for an extra $50 they could send the order out to a specialty lab. Once they did that, it was another few weeks before the glasses shipped. The glasses themselves, are great and far less expensive than ordering from our local optometrist. Customer service was very responsive when I wrote them. But I wish they had proactively given me accurate information about when to expect the glasses.

Order sent three times. They denied that my prescription was readable even though it was in printed form. They kept requesting I use their online doctor for their eye test. Then they finally sent a shipping confirmation and when I spent over an hour tracking the order I found it was sent across the country. Upon contacting the company, they acknowledged they had the wrong order and although they had charged me, they never shipped. Totally unorganized, multiple emails from several staff with conflicting information, and when I called and asked to speak to a manager, one would not even take my call. Find another company for your business, EZContacts is all but easy!

But ended up getting a revised prescription for my left eye. Was able to send 1 box back and exchange for a new box. As of right now they've had the box that I returned since 9/22 and my exchange still hasn't been mailed. I keep getting the 3 more days response or they're closed for a holiday. I don't know what holidays they're celebrating to be closed 1-2 days per week. I'm thinking about reordering the correct box from somewhere else. I'm sure they'd get here quicker.

I ordered a pair of sports glasses for my son to wear for football. The site quotes that orders will ship in 3-5 days. After the first two weeks passed I sent an email to check on the order. I was told they were being worked on and would ship soon. After another four weeks I called customer service for an explanation as to what was taking so long. I was told they didn't even start working on my order yet with no more explanation. Almost another full week later I finally received the glasses. At this point his football season was almost over, he had one game left. I'm very disappointed that they took so long to arrive. I never even received an email saying anything was on back order or any apology for the long wait. There are plenty of other sites you can order sports glasses from. I will never order from this company again.

Mark helped me switch my eyeglass order, because I needed my eyeglasses in a hurry and let me tell you, he was awesome to work with, super helpful, quick, efficient, and nice! Unfortunately in today's world we live in, that is not often the case when you chat with a representative or customer support, so Mark was really a breath of fresh air and I really appreciate all his help and efforts! Thanks again! I will always ask for Mark now!

Although I was pleased with the online instructions regarding how to gather the exact information for a customer's prescription in addition to EZContacts selection of frames, the length of time it took to receive the eyeglasses soured the overall experience. Because this is the year 2018, the age of technology, nothing should take longer than 48-72 hours to arrive at your door once your credit card has been approved for a purchase. It too this company a little over a month to get eye wear to my front door. Unacceptable.