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EZContacts

Overview

EZContacts has a rating of 3.5 stars from 6,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.

This company responds to reviews on average within 5 days
How would you rate EZContacts?
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Illinois
1 review
0 helpful votes
Follow Rina S.
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Help with order
January 14, 2018

Very helpful! Answered all questions and waited while i picked out lenses! A little hesitant with ordering glasses online but hopefully the rest of this experience will be as good as the help I received

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Still have not received my sunglasses
November 1, 2022

I was never told they were out of stock. Called ezcontacts several times and each time they said they were pushing the shipment out 2-3 weeks. ITs been almost three months and they have not yet once reached out to me regarding when the sunglasses will be sent. Very popular brand of sunglasses that I'm still waiting for. You can send a free pair

EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2022
New Mexico
1 review
0 helpful votes
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I was shocked when I found all the negative reviews since I have shopped 4-5 times from them and never had an issue. The sunglasses are authentic and at a very reasonable price. Surprisingly, shipping time has always been very fast for me as well.

Date of experience: April 10, 2019
Georgia
1 review
0 helpful votes
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Great Decision
October 21, 2017

After finding a brand of choice and going with EZ contacts to create my ideal lenses I can honestly say this was the best decision ever made. I've been getting compliments back to back ever since I received the pair. Some folks think I got sunglasses and start bugging when I tell them they are prescription glasses. The initial package came with a case, cleaning kit and also extra pair of clear lenses as well as tools to adjust for comfort. Awesome Deal!

Date of experience: October 19, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for sharing your great feedback! We're excited to hear that you're happy with our quality products. We have our professional lab with noted opticians for all prescription orders. So thank you for noticing our great efforts.

Sincerely,

Hawaii
1 review
4 helpful votes
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Overall good experience
May 2, 2018

Easy ordering process. Received in a timely manner Glasses look great as expected. Only regret is that maybe I should have tried them on prior to purchase. I may have chosen a smaller frame. But not a reflection on EZ Contacts, they are cute nonetheless.

Date of experience: April 30, 2018
Arizona
1 review
4 helpful votes
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Has been close to a month and Ihave not received my contacts. Customer service gives the run around. Website says fully shipped, but says warehouse is processing shipment. Now I asked for a refund and they say it's still processing.

Date of experience: February 12, 2019
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Alabama
1 review
1 helpful vote
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I've spent countless hours on hold waiting for someone to even answer the phone at customer service line. Multiple emails went unanswered. I've gone a month without a glasses and still have no idea when my glasses will actually ship. The total wait time originally quoted to me when I ordered was less than two weeks. Don't order from this company unless you don't mind a long long wait. I will be cancelling my order.

Date of experience: April 17, 2017
Florida
1 review
0 helpful votes
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Not a happy customer!
August 29, 2017

The glasses I ordered were out of stock and they replaced them with a smaller version. Then it took over three weeks to receive said incorrect item. I love them for contacts, but I'll never order glasses from them again.

Date of experience: August 27, 2017
North Dakota
1 review
0 helpful votes
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Huge delay
June 9, 2018

I ordered these prescription sunglasses to have on my vacation in plenty of time. I received an email letting me know theres a delay of 7-10 days because they are out of stock. I dont understand why I wasnt told this when I originally placed the order. So disappointed

Date of experience: June 7, 2018
California
1 review
1 helpful vote
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Glasses fit great prescription is good. Just need anti glare included in purchases. Anti glare is a very important part of eyewear an I think thats something to really be considered other then that these fit me perfectly. Thank you.

Date of experience: April 22, 2018
California
1 review
1 helpful vote
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I used Live Chat to help locate my order. Agent Calvin Fein was very helpful, polite and efficient. It took a few minutes to contact the manufacturer but he kept checking in to make sure I was OK. Thank you

Date of experience: October 8, 2018
Florida
2 reviews
0 helpful votes
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Great prices. Great support
February 6, 2018

EzContacts is my go to for best value brand contacts. Search and purchase process is straightforward and simple. Shipping is always prompt. Had to use support only during the most recent order, however Rex was very helpful, responded immediately and resolved the issue within few emails back and forth. Happy customer. Highly recommend!

Date of experience: February 1, 2018
Pennsylvania
1 review
0 helpful votes
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Not truthful
October 1, 2020

Item showed in stock and would ship in 2 days. It ended up not being and took 4-5 weeks to get. Every time I called customer service I received a different answer. I was promised call backs or emails with updates that never happened. I paid for 2 day shipping and the package went from New York City to Memphis and sat there for a several days before coming all the way back to Pennsylvania.

Date of experience: September 1, 2020
Georgia
1 review
0 helpful votes
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Horrible customer service-snail pace shipping.
February 22, 2017

I ordered a pair of Ray-Ban prescription sunglasses. I was told that they would ship within 5 days. I FINALLY received the order after 5 weeks. Several interactions with customer service showed very little concern for the delay. I will gladly pay 20% more locally, as the quality would have been better also.

Date of experience: February 20, 2017
Illinois
2 reviews
0 helpful votes
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Excellent service!
May 13, 2020

I was always reluctant to order prescribed glasses online, and of course now due to the current situation, I had no other choice. However the website was incredibly user-friendly and the package arrived in a timely manner (specially considering how the mail has been lately, which is also understandable) and in impeccable shape. The glasses were in perfect conditions! I could not be happier. I will definitely purchase from EZContacts again! Thank you so much!

Date of experience: May 13, 2020
California
1 review
0 helpful votes
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Plan to wait
March 23, 2018

I have now used ezcontacts twice. Both times It took a good month to receive our order regardless of the offers promoted on their website for available in 2-3 days. The only reason I went back is because of their unbeatable prices. Good luck getting an update on the status of the orders until they have actually shipped and are down the street from your house.

Date of experience: March 21, 2018
Washington
1 review
1 helpful vote
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Great value
September 29, 2018

EZContacts delivers a good valued quality product. I would have paid more than twice as much through my local eye clinic. Love my new glasses, packaged nicely with some extras to keep my glasses clean. I am all stocked up on contacts as well. I will continue to purchase from EZcontacts! Shipping is a few days for some, so plan ahead and save!

Date of experience: September 27, 2018
South Carolina
1 review
1 helpful vote
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Customer service was hard to reach, and had no answers regarding delay of product shipping. Product arrived after 6 weeks of hounding customer service every other day. This company has a huge mis-communication between production, laboratory, customer service and the customer. If you want cheap glasses/contacts but don't mind waiting a very very long time (well beyond what they advertise) then EZContacts is Okay for you.

Date of experience: July 13, 2018
Texas
1 review
0 helpful votes
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Convenient & Cost efficient
July 4, 2022

Wow - this was my first order thru EZ Contacts USA and I found it to be super quick & easy. The most difficult part was deciding what color contacts to buy bc the savings were so significant! Will order again.

Date of experience: July 4, 2022
California
1 review
1 helpful vote
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Great product, meh service
August 4, 2018

I love the range and quality of products but had a terrible time trying to track my order. Customer service finally wrote back to me and it took almost 3 weeks to process my purchase. Overall, I'd use them again but hope that they get more people on board to support the obviously booming order quantities.

Date of experience: August 2, 2018