Overview
EZContacts has a rating of 3.5 stars from 6,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Ordered 2 pairs of glasses, 1 pair arrived fairly quick as expected, second pair was a month late. I received no notification as the product was going to be delayed or any update. Finally it was shipped about a month later. The glasses were sent by a third party shipper, it took more than a week to get to me after I had waited about a month to get them. Maybe in this case they should simply shipped by priority mail which is not too much to ask. I needed them for a trip I was taking. That's why simple things matter!.
I ordered from this site because the turnaround time seemed so quick. After waiting two weeks I place to call to find out when my glasses would ship. I was told they still had not arrived from the manufacturer, and then once they do it would take. 5 days to process. Overall my whole order took one month to arrive to my house. That being said once I did receive them, they were just perfect.
This was the most affordable way to get these glasses AND I could have prescription? Dream come true. I got the pink lenses and they came perfectly. They were a week later than their original estimated shipping date though so I had to be patient. Worth the wait though since the shipping is free.
Will definitely buy from EZ again thanks
I have placed three orders from this site. The first order which was cancelled due to items not in stock. The second order which I worked with customer service to get me the right item. They offer authentic frames at great prices and you cant beat the prescription added for free.
Paid extra for expedited shipping and my contacts took 3 times that time to arrive. When I pointed this out, not only did they deny the shipping method I'd chosen (despite email correspondence that prove otherwise) but they refused to refund my my shipping costs. Hold times on the phone are also impossible. Bad customer service all around.
Placed an order about 3 weeks ago, charged my card and hasn't shipped. Sent two emails and no one responded. Called once and was like the 72'nd caller on hold. Got tired of waiting more than 30 minutes. Called next day 1st thing and again waited about 20 minutes before someone picked up and was told my order would ship in 3 days... been over 5 days and again nothing. Waiting on response again if not will do a credit card dispute.
Dear Valued Customer:
Thank you for your feedback. We apologize to hear about your order experience and lax customer service. A customer service agent will contact you directly to further address your concerns.
Sincerely,
We bought these for my 13-year-old, who plays baseball, and we are very pleased with them. My son loves the blue color, and the prescription seems accurate. They fit his face perfectly. Only complaint was that they took longer than expected to arrive, but perhaps because sports glasses are a little more complicated than regular glasses. But we're very happy now that they're here!
I spoke with Daryl Grimes via live chat and I'm very satisfied with the outcome. Not only was he friendly and patient-- but he moved my order right along and it should now be on it's way to me! Great customer service and the prices are fantastic compared to other sites.
Received my glasses in about three weeks for a great discounted price! My eye doctor was trying to charge me double for the pair I bought so I'm very pleased with this website. My order even came with an extra set of lenses and multiple cleaning utensils for my new glasses.
I have ordered from this site many times. Always a good experience but my last order on Feb 25 still has not processed. Customer svc unable to give explanation on two separate occasions other than my product was not in stock. I finally cancelled the order today... Jayne was extremely helpful and understanding and a full refund is to be processed.
This store sells fake stuff. Never happened to me that newly opened contacts would irritate and burn my eyes badly. Their return policy says that you can get a refund only if box of contacts was unopened. So how are we supposed to get a refund for bad quality fake item?
I ordered these contacts last week and nothing has happened with my order it is not been shipped or processed and they completely messed up my prescription? After 30 years of wearing ordering lenses this is the only time I have ever had this much of a problem or that it has never taken this long? I'm still looking at another couple of weeks before I receive my contacts and they still have not been shipped? I asked to speak to a manager or supervisor and I was told that there was nobody available to get on the phone but that maybe they can call me back in a few days? Do not order your contacts through this service you could use Coastal Contacts or 1-800 Contacts or even Walgreens. Taking a month to send out contact lenses is completely unacceptable
EZContacts states it will ship out orders quickly. After waiting a week I reach out because my contacts had not been shipped. The representative I spoke with said he would personally handle the order and have it sent out within 24 hours. Still have to wait and see if that happens, but the resolutions seems to be quick.
The company invests a lot of money in PR and advertising to make it look like they are well run and answer issues, but will only help if you submit a BBB complaint. If you look at the sitejabber reviews on the past 12 months, 60% are negative! You have a 6 in 10 chance in having a bad experience, that is horrendous and do not understand how they are rated 4.7 stars. When you order the product takes weeks to a month plus to arrive, and even then it took 2+ hours of communication with customer service for them to do anything. They do not respond to any emails, and chat function magically disappears from their website even during business hours. The phone is never answered. Avoid! Even after 6+ weeks waiting they never responded until i submitted a BBB complaint, and they only responded on the public site, not directly to me, in order to look good.
Also, the company may not have inventory for what it sells, and may be getting it from sketchy sources.
Kylie was informative, efficient in doing her search and really went above and beyond to assist. Very impressed with her customer service. Took awhile for my package to ship so Kylie even offered to expedite my shipment as a one time courtesy. I am new shopper of ez contacts and I'm now guaranteed to return. Thank you Kylie!
Dear Valued Customer:
Thank you for taking the time to write your review! We focus on 100% customer satisfaction, so thank you for letting us know about your great experience. We will continue to aim to service you with par excellence.
Sincerely,
Placed the order on 04/23/2018 for contact lenses. Almost 2 weeks are over. They did not even shipped the item. Such a bad service. I called them 5 times and emailed them several times. Received irresponsible response. I am going to order it from another company now. This company should not be in business. Please avoid this company.
Ordering process was quick and easy... But receiving the product, from shipping notification to delivery was unnecessarily painstaking. I chatted with online customer service and phone customer service (upper management) before finally getting direct answers on my shipping date, 9 business days later. Beware, 5-7 days was not accurate for me.
They can't stand by their guarantees for processing and shipping times. The customer service agent basically said that I'm incompetent in using their website and then later said that the website is new and they are working out some bugs. The price was right but only if you don't care when anything arrives. I cancelled my order with no hesitation from their customer representative.
Dear Valued Customer:
Thank you for your feedback. We truly apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I received my prescription sunglasses and I am so disappointed to find out the prescription is incorrect. I have always ordered prescribed glasses online and never had a problem. Im even more upset about your exchange return policy that states I would have to pay for shipping and half of the lenses in order to get his resolved! I think its horrible customer service.
Overall, the service was good. I thought the amount of time it took to actually receive the sunglasses after ordering was inordinately long, and nothing during the process prepared me for that delay. Also, a more minor point, the lenses, supposed to be "gray/green" do not look green at all. So the classic tortoise shell with green lenses 'look' has not really been achieved.
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- Brooklyn, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,