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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Received my glasses, and immediately contacted them to let them know one lens was scratched. After some back and forth, they tell me to send them back and they will exchange them. The kicker, I pay shipping and any fees they determine. Should have done research on them before spending my money. Definitely will not be doing business with them in the future.
Glasses delivered late and customer service was difficult to deal with. Would not recommend to anyone else after our experience.
Very impressed. I wasn't sure what to expect. But my glasses are perfect. I ordered Coach prescription glasses and the prescription was spot on. They absolutely fit perfectly. I recommend EZ contacts.
Dear Valued Customer:
Thank you for your 5 star rating! We're very much complimented to hear that you're satisfied with our quality product. Our professional lab handles each prescription order with great attention to detail. We feel good that you recognized our efforts.
Sincerely,
I got a great pair of glasses at a good price and I received them quicker than expected!
I would definitely buy from them again
Dear Valued Customer:
It's great to hear that your order has arrived right on time. We sure hope that you're looking good in your new eyewear!
Sincerely,
Soooo beautiful well made! Will definitely do more business in the future! Extra lenses, great carry case, warranty and authentic guarantee!
My teenage daughter was having a hard time finding frames she liked that fit her petite face. She finally found one pair of Kate Spade frames at a local store that was a good size and shape, but didn't love the color. Plus, they were very expensive. I was able to find the exact same frames on EZContacts, but in a color she liked. The best part was that the total price was about 30% of what it would have been locally. Since she had already tried them on in the store, we knew the shape and size worked. The only downside was the length of time it took to receive them. I ordered them on June 9 and they weren't even shipped until June 22. However, they arrived in a cute case with a small bottle of lens cleaning spray and mini eyeglass repair kit. Overall, we were very satisfied with our experience and will be back in the future!
I was overall quite satisfied, but the time it took to process my order was dreadfully long. In order to post this review, I have to provide more characters than simply the first sentence, which is also ridiculous. Come on.
Wonderful site for glasses but when the glasses took almost two weeks I was concerned. I called and customer service got on it right away and sent my glasses right away.
First order from EZContacts--order confirmed, credit card charged, then notice that my frames were not in stock (a fact that should have been noted on the website, and that I should have been advised of before ordering). My request for some compensation for this unwarranted delay was disregarded. After 6 weeks, I received my order. The sunglasses were fine, so I overlooked the failures of customer service. I should have known better, but I placed a second order, hoping the company would try to remedy my earlier dissatisfaction with expedited service. No such luck. Once again, only after I had placed the order, I received notice that my order would be delayed for up to 6 weeks! Repeated queries to Customer Service have not even been acknowledged, much less answered. The lack of candor in product availability is unacceptable, but the lack of customer service in trying to remedy this frustration is abominable.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are so sorry to hear about your experience. We keep a large quantity of items in our inventory, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We're so sorry that yours has been overlooked. We will reach out to you directly to further address your concerns.
Sincerely,
Company took my money immediately. I asked to cancel the order they shipped item anyway took long time to arrive i sent it back i am still waiting for my refund...
Dear Valued Customer:
We're sorry to hear about your experience. We received your return and your account has been refunded in full. We'll contact you directly with the confirmation of the refunded transaction.
Sincerely,
I ordered glasses that I had previously tried on in a store in my area. I loved them when I tried them on, so I was excited to find them on EzContacts. However, the glasses I received are much darker and larger than the ones I tried on at the store. They look cheaply made and like a knock off. Will not buy again.
Dear Valued Customer:
Thank you for passing along your feedback! All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We are authorized dealers and they come with its original case, cloth and authenticity paperwork.
Sincerely,
Can I have an email address to send the exact type of frames wanted? The lenses are fine. The frame are mostly black, not tortoise.
Dear Valued Customer:
We're bothered to hear that you're not completely satisfied with your order. A customer service agent will contact you directly to direct you with the return / exchange process.
Sincerely,
Very little communication, had to try and push for the delivery date. Just not a great experience. I would of preferred more of an explanation on the production of the product. I felt as though they had taken my money then forgotten about me.
They sent the wrong glasses and still want me to pay for exchange fee when it was ezcontacts fault. I have also been waiting 2 weeks for them to process the exchange and on top of that the whole process of them sending and me sending the return has been more than a month and a half. I just want my new pair of glasses
Very little/poor communication. Took too long to receive my glasses -- and with very little communication I was unsure if I would receive them at all.
Dear Valued Customer:
Thank you for sharing your feedback! We're so sorry about the unexpected delay to your order. We usually send an email in case there's any availability issue, we're sorry that yours has been overlooked. Your order has been shipped via Priority Mail as soon as it came into stock.
Sincerely,
The glasses are very big and it slips out of my head when I look down. They should at least have a curticy to fix the problem. I have bought more then 5 pairs from them in the past.
Dear Valued Customer:
Thank you for taking the time to reach out to us! We are bothered to hear that you're not completely satisfied with your purchase. A customer service agent has been assigned to contact you directly to assist you with the return / exchange process.
Sincerely,
I savings over $100 ordering from EZContacts and the glasses were perfect. They lost a star for the slow shipping. It took almost 4 weeks to receive the glasses. Overall I am very happy and would order from them again.
I just ordered a new pair of eyeglasses. The customer service is great. There is a great selection of frames and the prices are better!
Dear Valued Customer:
We love hearing from you! We offer a great selection of designer eyewear, we're glad to hear that you enjoyed the variety.
Sincerely,
This was my second time ordering glasses through EZ contacts and it wasnt any better than the first.
When I ordered my glasses they say nothing about not having them in stock. Days later I got an email saying they would take an extra 15 days because they need to get the frames from Italy.
In the email they stated that there is now an opertunity to contact them to switch frames but the only reason I went with them in the first places was that they had the frames I wanted for a good price. After that, it took longer than 15 days and there is no updates through the website. It simply says processing. So you have to email them and BAM, they now have the frames all of a sudden and its only going to take 10 more days to get them to you because you picked the free shipping. If you take that long to fill an order, good customer service upgrades to faster shipping.
If this company wants to improve, they need to state up front how long it will take just to get the glasses in stock, improve their orders page to better reflect where they are in prosessing and take care of their customers when they fall behind on fulfillment.
The 1 Star Im giving is for pricebut honestly not worth it.
Dear Valued Customer:
Thank you for taking the time in sharing your feedback! We keep lots of items in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We're so sorry that yours was overlooked. A customer service agent will contact you directly to further address your concerns.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your experience. We are very much bothered to hear about your order experience. Please be advised that prescription orders may take a bit longer for processing. We will reach out to you directly for a final resolution.
Sincerely,