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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Had a great time buying and receiving my glasses would buy again. Customer service were friendly and prompt on what I asked for, they have great response time let me know the progress of my glasses
The glasses and the lens seem bet poorly made and flimsy. They do not have the same build quality as other places.
Got the exact pair I ordered. Took two weeks to get the glasses from the manufacturer to the lab but they gave me free expedited shipping once it got to the lab. Came in original box and with some nice extras... Will definitely be a return customer
I've ordered contacts twice and now a pair of glasses, which were absolutely top notch quality. Definitely use again.
Dear Valued Customer:
Thank you for sharing your great experience! We are complimented to hear that you're satisfied with our quality products. We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
Ordered contacts for three day delivery. On day 5 of waiting for contacts after order said "fully shipped" on their webpage started trying to contact them. Tried to contact company via email and live chat on numerous occasions and got no response to my question regarding delivery and shipment tracking. Finally got theough on the phone (after long waits numerous times) and was told my contacts were not shipped because the manufacturer was backordered and they would take another 2-3 weeks to be available, and would be shipped via three day delivery once available. I asked when EZContact became aware of this backorder and was told "the day the contacts were ordered." I asked why no one contacted me to advise me of this and was told they planned on sending an email later today (8 days after my order was made. I asked to cancel the order and was told my order cancellation would process in about a day because they needed to send a cancellation to the manufacturer first and receive confirmation of cancellation from them before they could process my cancellation, and that I would be reimbursed 3-5 days after that. So now I have no contacts after 8 days of waiting for my order, and will not be issued a refund so that I can purchase from a reputable seller for another 4-6 days. Would never use them again - no matter how much they claim to be saving me.
I found the frames I wanted, added the lenses (from a wide assortment), and ordered my glasses online. I checked on my order's status by email 2 weeks later, and received a personal email the next day with that update. The glasses arrived a few days later. I love my glasses, and I love the goodies that came with them!
Dear Valued Customer:
We love hearing from you! We're excited to hear that you're enjoying your new order! And those little extras, that was our special gift for you.
Sincerely,
I ordered a pair of vogue cat eye glasses. They came in a timely manner and in the right prescription! Great quality and customer service. I will be buying again.
Love my glasses! The price was exceptional and the website was really easy to use. There are lots of choices for designers and frames. Will order from here again!
Although glasses were on back order I was notified promptly after ordering. Price compared to other vendors was worth the wait. Excellent selection and easy ordering
They have glasses that are on back order for 2 months, but still sell them. By the time the let me know it was to late.
The quality of the progressive lenses are disappointed. I chose the thinnest
Lenses you have. They came out thicker than my old lenses. The edge of the lenses are not smooth.
Dear Valued Customer:
We appreciate your feedback! We are bothered to hear that you're not completely satisfied with your new order. We will have our optician contact you directly to discuss your available options.
Sincerely,
Price on contacts was good so I ordered 2 boxes - they sent prescription for my right eye - I only ordered for my left. They sent shipping confirmation when I read and realized wrong contacts I emailed them, no reply. I received them, called immediately, they acknowledged not what I ordered and said I could return for credit. I had not opened package - sent exact same package back with return label. They received and informed me only 1 box was in package. What * - it was the package they had sent me unopened.
I always read reviews before buying, slipped up in this case - all reviews are terrible - regardless of price - DO NOT USE THIS COMPANY!
*Language redacted by admin
Shipping took some time but that's not what really was the issue. It was the fact that my sunglasses where supposed to have gray lens but what I got is some kind of red tent. Other than that the glasses are fine.
Not only did my glasses arrive on time, but the quality is great. My favorite thing about this company though is the employee who assisted me on the telephone!
I had a wonderful experience with this company. I received a beautiful pair of glasses that looked exactly like the ones I saw online and they are good quality and arrived quickly! I will definitely use this company for my family's glasses as well. Great experience!
I copied my RX down-and the glasses came all wrong! And 2 pairs instead on one! How do I return them
I would like to try again then to order from you
Dear Valued Customer:
We're sorry to hear that you're not completely satisfied with your order. We'll contact you directly to guide you through the return / exchange process.
Sincerely,
Placed my order on June 12th, 2017 for two pairs of glasses. One pair was partially shipped on June 18th. The second pair has not been shipped yet. Still no word of a back order or other complication that would cause such a delay on the second pair and it's July 3rd now...
You guys are affordable and I enjoyed my new glasses. I went to several websites in the past and looked at their glasses selections and was dissatisfied but with EZCONTACTS it was quick and easy and somewhat effortless.
The prices can't be beat. I'd like to get another 4 pairs of glasses. I love Crizal coating because it's the only coating that provides some amudgeproofibg as well. I tinted my glasses too, with a gradient tint. Nice, but a little too dark at 20%. Would love to return them for an adjustment, but this order took 3 weeks, wayyyy too long as it was. I didn't have any glasses the entire time I waited for the order to be processed. I tried communicating with the company a number of times, but was unsuccessful.
I am very pleased with my glasses. This is my second pair I have gotten from this website and the same frame. I love the frames so much I ordered with a new script in a different color than what I have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your feedback! We're sorry to hear that you're not completely satisfied with your order. A customer service agent will contact you directly for a final resolution.
Sincerely,