On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
I contacted customer service to make a change and 2 weeks later finally got an answer that it´s too late now. Well you don´t say?!?! Also no try to make it up to me.
Frames were cheap but eyeglass lenses were way too expensive for the poor quality
I love my new glasses. They fit well, they're stylish, and they were very well priced.
I am indeed a very satisfied customer that I have already purchased a second pair of glasses.
But I love my mu sun glasses and will be buying glasses again. The price was just right. Name brand price was so reasonable
Order took about a month to receive! Glasses should not take that long to order. Price was great but I had to call in and ask for details.
My stepdaughter convinced me to try this site when I needed a pair of driving glasses. She taught me how to take the measurement and helped me browse glasses. They are accurate and I get compliments on what was intended to be a backup pair of glasses!
Dear Valued Customer:
We love hearing from you! We are very much complimented to hear that you're satisfied with your order! Be sure to visit our website for upcoming promotions and specials.
Sincerely,
I had made 2 purchases within a month. My first order was brand name sunglasses that arrived within days of ordering. The second order was also brand name frames with prescription, it took a little over a week, but was expected due to the Rx lenses. Overall, great experience and great prices, will purchase again in the near future. Thanks EZContacts.
It took a little time, I think 16 days from order to arrival but everything seems to be in order! Would recommend.
I ordered prescription Ray-Ban sunglasses for my daughter. I'm just glad I thought ahead and ordered them a few weeks before heading on vacation. If you need prescription glasses/sunglasses and hope to get them in 1 - 2 weeks. Think again. Our order from date of purchased (May 30th) to arrival at our door took (June 17th) took 18 days to arrive. I did have to chat once with their customer support reps to get an update since I was expecting a bit shorter turn around. However, we are pleased with the end product and that's what matters. I would not hesitate to purchase again from EZContacts. I just know that the turnaround will be 2.5-3 weeks.
Dear Valued Customer:
Thank you for taking the time to share your feedback! Please be advised that prescription orders may take a bit longer for processing. We are glad to hear that you're satisfied with your order.
We are looking forward in continue doing business with you again in the future.
Sincerely,
A bit of a wait for the glasses however great price and good quality glasses so well worth the wait.
They were not responsive. The script I sent them was gotten 2 days prior and they are not the proper lenses.
Dear Valued Customer:
Thank you for sharing your feedback! We are sorry to hear that you're not completely satisfied with your order. A customer service agent has been assigned to contact you directly regarding your exchange options.
Sincerely,
EZ Contacts does not stand behind their product nor will they repair. They offer a 30 day warranty. I would hope they would not break within 30 days, seriously? They do not respond to live chat. They will put you on hold and never come back (hoping one would give up I assume). Well- I gave up. I ordered the same glasses for less on Amazon Prime this morning. I will received them TODAY. They offer a one year warranty. Thanks Amazon. Shame on you EZ Contacts.
I found the frames that I wanted but my insurance wasn't par so I did a Google search for them and EZContacts came up. I'm so happy I found them on your site! They were less expensive and the turn around was super quick. Thank you!
Dear Valued Customer:
Thank you so much for your great feedback! We're excited to hear that you came across our website. We're surely looking forward in serving you again in the future.
Sincerely,
Another perfect EXContacts transaction. Ordered two pair of prescription glasses for my son and I. Great prices, fast shipment, beautiful glasses.
This is the 2nd pair I've ordered that are bent. Ive email you guys about it but no one has gotten back to me. I don't think Ill be ordering any more glasses with your company any more
Dear Valued Customer:
Thank you for your feedback! We're so sorry to hear that your order slipped through our quality control and arrived to you this way. We'll contact you directly to provide you with the return details so we can replace the order for you.
Sincerely,
I ordered my glasses on June 1. On June 10, my order was still processing which was way longer than their website said it would be. So I emailed customer service, took several days for a response. Once getting a response, I got told they shipped my glasses but for the next 3 days USPS had a message that just said they had made the shipping label but not shipped anything. I did finally get my glasses over 3 weeks after ordering and I am happy with them.
Beautiful glasses... excellent price. Easy process. I am thrilled with my purchase and highly recommend.
I ordered my glasses, chose and paid for expedited shipping but it still took 2 weeks to arrive. My other routine orders took 3 weeks from date of order to delivery. Way too long. Very dissatisfied.
Dear Valued Customer:
We appreciate your feedback! Please be advised that prescription orders may take a bit longer for processing. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I've never ordered glasses online before so I was nervous about trying this. But the glasses turned out so perfect and the price was amazing. I get compliments on these glasses everywhere I go.
Back ordered item never became available and after 4 months waiting had to accept an alternative that is not satisfying
Don't bait and switch
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are sorry about the unexpected delay to your order. Please be advised that once a frame goes on a manufacturer's backorder, the ETA can change without prior notice. We will contact you directly to further address your concerns.
Sincerely,
If you have 2-3 weeks to wait for a new box of contacts - this might be a great site for you. If you're looking to get them in 3-5 days, 100% avoid! They have the slowest shipping ever. I choose the option to have them call my eye doctor to verify my prescription and I had to chat with them to even get that done quickly. They are slow about everything. Slow, slow, slow!
Dear Valued Customer:
Thank you for sharing your feedback! Please be advised about our 1-3 days processing time for all orders. Once your prescription is verified by your doctor, your order is approved to be shipped. Since your order was placed over the weekend, it was processed within the time frame provided.
Sincerely,
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! We apologize about the unexpected delay to your order. Seems like there's been a shipping delay on the manufacturer's end- my apologies! We are glad to see that your order has been delivered and we hope that everything turned out to be ok.
Sincerely,