On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
We monitor reviews for authenticity
After placing my order with EZ Contacts, I received a call to confirm the order and to ask if I had any questions. Such personal contact gave me confidence that I would be receiving exactly what I wanted. I did. Great prescription sunglasses.
Very poor customer service and it take forever to get your product they was 30 days late on shipping my glasses told me it would be take 2 wks and it took 6 wks avoid this company.
Dear Valued Customer:
Thank you for sharing your feedback! Seems like your order has been placed on a manufacturer's backorder. In case there's a delay, an email is sent within 24-48 hours. We're sorry that yours has been overlooked. We upgraded your shipping method to insure a faster and safer delivery.
Sincerely,
Ordered about a month ago and got them two weeks ago and just love them. Really cheap which is always great! I cant wait till i get to order another pair just waiting for another coupon to come to my email.
Dear Valued Customer:
Thank you for leaving your feedback. We offer greatly discounted prices on all our designer eyewear. We're glad to hear that you love yours!
We are looking forward in serving you again in the near future.
Sincerely,
I had a lot of questions and the online chat customer service chat was very helpful. My glasses arrived within the week and are perfect and beautiful.
The metal hinges make noise when I put the glasses in and out. I never have a Coach glasses with that poor quality.
Dear Valued Customer:
Thank your for your review! We're sorry to hear that you're not completely satisfied with your order. We sure want to make things right. We will reach out to you directly to guide you through our return / exchange policy.
Sincerely,
Took over a week and a half to get the order. That's just for frames without prescription in them. With prescription I imagine it would be much longer. I love the frames otherwise.
Glasses are completely stretched out. They don't even go on my ears.
Legs are completely open wide theyvdint even align
Dear Valued Customer:
We appreciate your feedback! Although our orders go through inspection prior to shipping, we're sorry that yours arrived this way. A customer service agent will contact you directly to further assist you.
Sincerely,
Excellent service. Great communication when a certain model was unavailable. Actually puts kids prescription sunglasses (Ray Bans no less) in reach. Thank you for reasonable pricing and great service.
I've had really good experience with EZContacts. I bought a pair of sunglasses and returned them. I haven't received the money from that yet, but I did order a new pair instead. I have not received those yet, but I suspect I will soon.
Dear Valued Customer:
Thank you for posting your kind rating! We're thrilled to hear about your great experience. We will contact you directly to keep you posted with the return status and the new order status.
Sincerely,
This is my second good experience with EZContacts. It was easy to search products on the web page, and my glasses are just perfect. Delivery took a longer than I expected (the information about shipping time could be more accurate), but I'm totally satisfied.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know about your good experiences. We are looking forward in impressing you on all your future. Orders.
Sincerely,
This is my 3rd pair of glasses from EZ Contacts. All have been prescription sunglasses. This last pair was with a very faint tint and Crizal lenses. The prescription was dead on. The glasses were perfect. Crystal clear and a huge improvement.
I ordered a Burberry sunglasses and was pleasantly surprised that my order came days before the time promised. It came in original Burberry packaging plus complimentary lens cleaning liquid from Ezcontacts. The sunglasses are exactly the same as what I tried on in the store, only a lot cheaper. I will definitely recommend them to my friends and I am ordering a Coach sunglasses right away!
Dear Valued Customer:
Thank you so much for your positive feedback! We are excited to hear that you fell in love with your new designer Burberry glasses. Customer satisfaction is our main priority, thank you for letting us know how we are doing.
Sincerely,
I'm SO happy I found this website. I first ordered my contacts when searching for good price on google. The customer service Levi followed up how to obtain a copy of my script to confirm my order is right, very responsible of them! When I got an email that my order shipped and will arrive soon I got so excited and started looking for a pair of glasses. I wish they help me find a nice pair matching my face and style, I need large black frames to cover much of my face. I hope and believe ezcontacts will not let me down. Thank you
The selection and variety is great but I had to wait more than 1 month for my order due to several delays - the first 2 pairs I ordered ran out of stock and shipment did not arrive as promised. I had to follow-up. Customer service was friendly though
Dear Valued Customer:
Thank you for sharing your feedback! We're so sorry to hear that your initial order was on a backorder status. We try to stock lots of items in our inventory, and we let you know when we're out of stock. We're sorry that your order has been overlooked. We hope to service you more effectively in the future.
Sincerely,
They lied to me about shipping time over and over again. It got resolved only after I filed a complaint with the BBB. Terrible company!
I am a bit embarrassed! They did indeed send a shipping notification email - it had been caught by my spam filter so I didn't see it. AND, the frames were delivered the day after I posted my whiney review!
So, in light of recent facts, I take back my earlier review! The communication was fine and delivery was timely. I would use them again.
Cheers!
I ordered frames only - no prescription. They deducted my payment next day, so I assume based on their website that they processed my order then too.
The website shows my order as "Fully Shipped".
Really?! No one told me!.
10 days later: no confirmation of fulfillment or shipping and no frames!
Received glasses, bifocals were crooked and had to send back! Paid for postage! When I spoke with them, they couldn't tell me much about my glasses! Sent prescription to them today to help move things along! This has been going on for about a month!
Dear Valued Customer:
We're bothered to hear that you're not completely satisfied with your order. A customer service agent will contact you directly to provide you with the return / exchange options.
Sincerely,
My daughter has used contacts for years we have always bought them at the optical clinic we go to or Walmart due to college expenses I went a different route and tried this site, the price was great but after my daughter started using their contacts she stared with eye infections we thought it was just allergies at first she after a week or two without the contacts she will be fine then she will try again and a day or two later she will start again, I tried to get intough with their customer service but so far no luck. I do not recommend this site.
Ordered some Alexander McQueen glasses and they told me they were on back order via email. Then they sent another message a few days later saying the frames were discontinued. So basically the week I was expecting the frames they finally mentioned they didn't have them. Then I'm emailed a rep and she's telling me the other pair I selected they don't have either. All these frames are listed on their site! She shared that basically they don't stock the frames and that's how they get them at such a low price. I called a representative and he basically said that another pair will take up to three weeks to receive and when I asked if there was any way they could compensate the inconvenience he said he could give me 3-5 day shipping versus 5-7 day shipping. I will never use this company again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We love hearing from you! We are proud to offer personalized customer service to insure order accuracy. We are so happy to hear that you're enjoying your new designer shades.
Sincerely,