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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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My glasses and prescription that was added in to them came out perfect. I will definitely be offing from them again!
The lens gets dirty easily and its hard to clean it completely even using the glasses cloth. The reason is the quality of the lens is not good enough.
I placed an order for contact lenses early Friday morning (9 a.m.), regular acuvue dailies. Today is Wednesday in the afternoon and my contacts still have not shipped, however my card, of course, was charged right away. When I contacted customer service through their website chat, they told me that my contacts were in "backorder", meaning not in stock. Not only was that not specified when I placed my order (I wouldn't have ordered them through EZContacts had I known), but nobody contacted me to let me know, despite the fact that it literally says on their website that they will contact you and inform you of the situation. Not only that, but the girl who I spoke to was really condescending and rude, and ended the chat while I was still typing back (so she basically "hung up" on me). I even tried another way of contacting them through their fake "price match" thing and nobody got back to me. Can someone tell me what is going on with my order? I now have to plan around being out of contacts for a while, which I need for work, because of this. Don't charge people when you haven't even shipped orders yet. Never ordering from this site again.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We like to hear when things aren't right so we can know how to improve. In case there's any availability issue, an email is sent within 24 hours. We're sorry that yours has been overlooked. A customer service agent has been assigned to contact you directly to further address your concerns.
Sincerely,
Love my new Tory Butch glasses. Less the half the price quoted by large chain optical store. Will always get my Rx filled with you in the future! Thanks!
The good: my goggles eventually arrived, they were what I ordered, and they were a lower price than other sites.
The bad: I was told "it's about to ship" numerous times when it didn't, the estimated arrival day was wrong, it was hard to get a straight answer from the company about what was happening (took three different conversations before I got one), and the 5-7 day shipping didn't actually get me my item for multiple weeks.
Dear Valued Customer:
Thank you for sharing your feedback! We're so sorry about the unexpected shipping delay. Since we ordered it in from the manufacturer, your order got delayed. We're glad to hear that your order has arrived and that everything turned out to be ok.
Sincerely,
I broke my old frame and wanted an easy replacement, without a trip and hassle of the Drs office. It was easy for me to repkace the lens myself which were very expensive Nikon and did not want to go to the Dr. Easy Peasy.
After receiving my Nike Tailwind Swift sunglasses, I noticed they rattled when I ran, so I initiated a return. EZContacts received my sunglasses on June 8,2017. It is now JULY 18,2017 and I still have not received the Adidas sunglasses I requested in the exchange. I have emailed the company 4-5 times. Each time they take 7-15 business days to respond. I have called the company at least 4 times and each time I'm told my call "would be made a high priority and someone would get back to me." No one has ever called me back regarding my exchange. I was told today that the Adidas sunglasses are on back-order. At this point, I just want a full refund for the cost of my Nike sunglasses that I shipped back to the company back in June.
I had been looking for a good price on some Smith Optics sunglasses when I stumbled upon this site. Found the pair I wanted relatively quickly despite the poor mobile webpage, I immediately bought them. This is probably the first time I haven't looked at the reviews for a website I've been buying from, and when I saw the reviews I got very very worried. My glasses said order processing for 2 days before they shipped, but my bank account was charged within minutes of ordering them. The box came in the mail about a week later, and I was please try surprised when I opened it. The sunglasses came in a true Smith Optics semi hard semi soft case with everything that should have been included plus a microfiber cloth, screwdriver for little adjustments, and a lens cleaner.
I can't speak for those looking for prescription items but if I ever need to buy sunglasses again I will definitely come back to EZ Contacts.
Amazing costumer service, easy Ana fast.
Thought I needed an exchange, and they were sooo helpful. But all worked out!
Thank you for an amazing price that beat all other prices
It was very easy to order the frames I chose. Time frame was also good. I called customer service to get a delivery date after two weeks and I was given that date, arrived on time. The only thing I was disappointed in was the lack of more blue in the tortoise shell frames I received vs what I saw on line.
Good overall experience, helpful employees. I had a few questions and it was answered very quickly...
Dear Valued Customer:
We love to hear your feedback! Customer satisfaction is our main concern and we're glad to hear that you liked our service. We are looking forward to impress you on all your future orders.
Sincerely,
Glasses look and feel great. Ordering was easy and so much more affordable than my doctor's office. This was my first on-line glasses purchase and I will order again in the future.
Dear Valued Customer:
Thank you so much for sharing your feedback! We're glad to hear that you found the ordering process to be simple and efficient. We are looking forward in serving you again in the future.
Sincerely,
Ez contacts has great prices. I received my glasses within 10 business days. I love my glasses.
Thank you!
Dear Valued Customer:
Thank you so much for your good rating! We're glad to hear that you're enjoying your new purchase. We're looking forward in continue being your # 1 source for all your eyewear needs.
Sincerely,
I was hesitant to try EZcontacts because I wasn't sure if they were legit but they definitely are! Easy, quick and cheap process!
Dear Valued Customer:
Thank you for posting your review! Rest assured that all our products are guaranteed to be 100% authentic coming directly from the manufacturer. We're glad that you enjoyed your shopping experience here@EZContacts.com
Sincerely,
Every time I order something it's never ready to ship it's never in stock it's alway on back order. So if it's not available why does the company sell the glasses
I have been trying to find contacts at a more affordable price. After countless websites I came across ezcontacts. They have the best prices, even better than club store prices. In addition they have a great selection on eyewear. The process is quick and easy. If you ever need help, they have a great chat available that will answer question. Highly recommend.
I really didn't expect much from this site but Ezcontacts exceeded my expectations. Maybe I didn't see it but the doesn't tell you about the extra little things you get with your order. Honestly I liked that. I like finding more than what I paid for and I love the prices! I was going to end up spending over $300 at my local Pearle Vision and I paid half that witH EZcontacts. I will definitely but fro this site again and I found what I was looking for.
I have been waiting almost 2 months and still have not got my glasses. Do not buy from this website.
Dear Valued Customer;
Thanks for your feedback! It appears to be that we have shipped your order yet the package came back to our warehouse. We will contact you directly for an accurate shipping address so we can send you the order.
Sincerely,
I was unable to see through the lenses I received. The shape of the glasses was too large for me. I was easily able to resolve the situation and returned the glasses with a satisfactory refund.
Dear Valued Customer:
Thank you so much for your feedback! We are happy to hear that your return process has been completed to your satisfaction. We sure hope to service you more effectively in the future.
Sincerely,
I like the glasses but when I ordered them the site said 3-5 days for delivery and about 3 days after I ordered I got emailed that it would be 15+ days. Glasses are as expected and cost less than eyeglass shop that I visited previously
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're completely satisfied with your purchase. We are aiming to impress you on all your future orders.
Sincerely,