EZContactsReviews 6,689

I found Coach glasses I liked at my eye doctor. I searched the Internet to find them cheaper but they were out of stock on most sights. Found them on EZ Contacts and was excited to give online glasses a try. Paid for speedy shipping. Then got an email saying it would be back ordered 4-6 weeks. Disappointed. But fine. 6 weeks later, crickets. First email to customer service ignored. 2nd said they were expected soon. 3rd email really, they were expected soon. At this point I cancelled the ordered as I was literally lied to. Not cool. Got an email back saying they were in route. Sure enough, got them. It had been 10 weeks. And the glasses were SO WIDE they fell of my face. They were even big on my husband! I wrote saying I wanted to return them as a)I had cancelled the order and b) they were stupidly wide. Cooled down a bit and took them to my eye doc who graciously adjusted them to they fit. Also realized that I saved a total of 50 bucks for 10 weeks of frustration and poor communication. Lesson learned.

After visiting numerous stores and having no luck finding frames that were both attractive AND affordable, I found ezcontacts.com. I was hesitant because I had never bought prescription glasses online but was not willing to pay the exorbitant prices for a pair of frames in store after realizing that i could pay less than half that online. Overall I found the experience seamless. I received fast responses from customer service and when the frame I chose was out of stock they were able to get me another color without delaying my order. I will definitely be shopping with ezcontacts in the future.

Wish I read these reviews. Wow. I ordered some beautiful Gucci glitter sunglasses. The price was unbeatable (should have been my first clue). Said available 2-3 days. Ya right. Got email like everyone else that it would now take 2 weeks. Call customer service, and asked them to cancel order immediately because the frames were a gift and I couldn't wait that long. The rep gave me the RUN AROUND with a million options to not cancel. She offered me a further discount, expidied shipping, exchange plus more discount, etc etc. I said NO I JUST WANT TO CANCEL. Then they put you on hold and tell you they need approval for the cancellation and they will email you when it's been cancelled. DO NOT LET THEM GET YOU OFF THE PHONE. Trust me, they are just trying to stall the issue. I refused to get off the phone until I saw a legit cancellation email. I kept demanding a manager. Then I was out on hold. Same ditzy girl kept coming back saying the manager is out of the office (ya right) and that she wasn't allowed to cancel orders (ya right) without approval and would have to get back to me. Nope nope nope. Don't hang up! I persisted and stood my ground that I would not hang up until the order was cancelled. Luckily I wasn't "disconnected" like so many other people were. Finally after almost 45 minutes of arguing, being on hold, and basically begging this nutty rep, finally she is like, ok your order is cancelled and you should get an email in a few minutes. Oh really, all of a sudden you can do it now? So scammy! I waited till I got the email of course. After hanging up I called PayPal and made sure it was cancelled. Thankfully it was. STAY FAR AWAY from this company. To be honest, I have a feeling they are selling counterfeit frames and wonky prescriptions made in China. Go with your gut people.

Received my order and was very disappointed. I had asked for the lenses to match the demo but the lenses put into my sunglasses were much lighter than the original lenses. I know this because the originals were sent with the purchase. The lenses put in could hardly be considered sunglasses and do not block any light whatsoever. I'm especially mad because returning them is going to cost money. I tried to ask if they could re-tint the lenses but could not get a straight answer. When I confronted customer service they claimed that this can happen when the anti glare is put on. So why didn't they fix it? I probably will not be ordering from this site again because they did not help me resolve the issue at all. Very disappointed and irritated.