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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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I ordered my glasses through EZContacts after researching for best prices on a pair of Prada frames. The price / quality of the glasses are definitely great, I'm really pleased with the purchase overall. However, there was no communication on when the glasses would actually ship out or an estimated arrival date when I placed the order. Ended up taking about 2 weeks to ship, which is a long time to wait especially if you don't hear from them at all in the meantime. Would suggest that EZContacts be more diligent about this to the customers, but otherwise I would recommend for their quality and price.
IT TOOK FOREVER TO RECEIVE PURCHASE. WHEN IT CAME IN, IT WASNT EVEN WHAT I ORDERED. I WILL BE REACHING OUT TO EZ CONTACTS SOON.
Bought a pair of glasses as a gift only to find out two days later that they were out of stock for 4-6 weeks. No discount was applied for the inconvenience. Disappointing. Will not order from here again.
Dear Valued Customer:
Thank you for your review! We have lots of items in our inventory. In case there's any availability issue, and email is sent within 24-48 hours. We apologize that your order got delayed, for we hope to avoid this in the future.
Sincerely,
Great... but the pair I got was too small. When I went to exchange they were out of stock. Disappointed.
I originally emailed the customer service to see what they could do and never got a response. I had to call.
Ordered June 25. Site states orders should be completed/shipped in 5-10 days. Followed up on day 10 when order still said processing. Advised order would ship July 7. Order didn't ship until July 14.
Would have been fine with the wait if the vendor had been more honest with the time they needed to build and ship the product for these glasses were badly needed for someone with poor eyesight.
The product itself was great though. Service was the only reason for lost points in this review. I would order again but with the expectation that everything takes a month to fulfill.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know how we are doing. Please note that prescription orders may take a few days for processing. We take quality and perfection to the next level and we inspect all orders prior to shipping to insure accuracy. We're glad to hear that your order has arrived intact, and that everything turned out to be ok.
Sincerely,
Both pairs I ordered are very nice and I feel like they did a great job with my children's +7 rx lenses, but three weeks and 7 weeks was a long time to wait.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are very much complimented to hear that you're happy with our quality product. Please note that there is a processing time on all prescription orders that varies per rx. With great attention to detail, we inspect each order prior to shipping to insure accuracy and perfection.
Sincerely,
Glasses were late with no communication. Lenses were terrible. I'm done with them. Then they want me to give them a good score when the frames finally arrive. Horrible
Dear Valued Customer:
We appreciate your feedback! We like to hear when things aren't right so we can know how to improve. All our prescription lenses go through inspection prior to shipping, we apologize to hear that you're not pleased with the quality. A customer service agent will contact you directly for a final resolution.
Sincerely,
Ordered a pair of frames and contacts. Great prices, delivered in timely fashion, great packaging, loved the additional perks (glasses cleaning cloth, etc). Thank you!
Dear Valued Customer:
Thank you for your kind review! Thank you for letting you us know that your order has arrived promptly and intact.
We appreciate your loyalty.
I ordered a pair of rx sunglasses and a few days later I was contacted and told my order couldn't be fulfilled because the frame I chose wasn't rx compatible. My question is how was I allowed to submit a order of a frame that wasn't compatible? So I then select another frame which is about double the price, you would've thought this alternative selection would be expedited because of my inconvenience, but no I still haven't received my order
I would be giving a great review but my glasses took much longer than I expected. It took 3 phone calls before they eventually shipped and on my 3rd call I never recieved a return call letting me know what the status was. The glasses themselves are exactly what I hoped for. Not sure I will ever order from this site again to be honest. Hopefully this review will cause some kind of change in order updates.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We're sorry that your order has exceeded our normal processing time. We were having some unforeseen delays at our lab, but we are working on fixing it. We hope to have your future orders processed more efficiently.
Sincerely,
It took way too long for my glasses to arrive. It took a month and I needed them urgently but the faster shipping was too expensive.
Dear Valued Customer:
We appreciate your feedback! Please be advised that we keep lots of items in our stock. In case there's any availability issue, an email is sent within 24-48 hours. We're sorry that yours was overlooked. Your order has been shipped via Priority Mail as soon as it came into stock.
Sincerely,
EZ contacts customer is is horrendous. My product was incorrect when it shipped to me. The glasses did not transition while in my possession, but miraculously they transitioned when you all got the back. I got charged a restocking fee for something I did not receive. I will never do business with this company again.
Dear Valued Customer:
We apologize to hear that you're not completely satisfied with your purchase. We will contact you directly for a final resolution.
Sincerely,
The customer service at EZ contacts is five star. Eddie worked very hard for us, to get the RX and get them finished and out to us. My husband loves his new glasses. EZ contacts is our go to optical retailer.
Dear Valued Customer:
Thank you for sharing your feedback! We're excited to hear that your prescription order has arrived intact. We are looking forward to impress you on all your future orders.
Sincerely,
After writing this review, I was contacted by Mary from customer support. She asked me about the experience, and offered me a solution (they apparently had the glasses I needed in a store up in New York so they had them delivered to my address next day). As I look back on this experience, it's frustrating that it came to this point for something so simple to happen. However, I can't deny that I am very thankful for EZContacts making ammends and solving this issue. At the end of the day, that's what good customer service is about. After this experience, I would consider buying from them again IF I didn't need my order on a specific date.
This has single-handedly been the worst customer service experience of my life. I have been working in customer service for 10 years and have NEVER written a poor review for anything. However, I sincerely don't want anyone to ever have the experience I had.
I placed my order June 18th (a pair of sunglasses as a surprise for my fiance's birthday). I was originally told it would come in between 5-7 business days (her birthday is July 6th). On June 19th I got a message that my order would be delayed "15 or more business days". First off, how the heck did you not know that from the get go and have me order with a 5-7 day expectation... Regardless, I emailed EzContacts asking more details and was given no help "we don't know exactly when the glasses will be shipped" (no solution, no discount, no offer to cancel the order, etc.).
Fast forward to July 9th (almost an entire month later). EzContacts reaches out and asks me if I have received my order. No I have not (also had to get my fiance a different gift). They told me they'd get back to me in 24 hours with a response. It took them a week and a half (July 18th) to respond and send me the SAME EXACT EMAIL they originially sent about my order being "back ordered and will be 15 or more business days to ship" (notice... SHIP... Not even delivered...). Regardless, when I called they told me I could cancel my order... Over a MONTH later? No discount, no rushed order, no solution. I had to literally ask them to cancel the order. Overall, it sucked. Just don't ever order anything from here. If something goes wrong, you SOL. Feel free to contact me if you're worried about buying from them. Don't waste your time.
- Josh Cade
joshcade21@gmail.com
Waiting 10 months for a pair of glasses, absurd. Nothing ever ever goes right. They brought on CSRs, which is an improvement.
Hands down cheapest place I found for eyeglasses that are brand name frames. Lenses could be higher quality (although I did get the cheapest available) and it took a whole month to get them. Overall pretty satisfied though.
Ordered on July 2nd. It is July 24th and order still says processing. Sent one email. No reply within 24 hours as stated. Sent second email, they said it was in their lab. That was more than a week ago. Still processing.
We ordered my son's eyeglasses from EZContacts.com. While he says he loves them, I am not too pleased with them. My son only has issues with his left eye. The left lens in these glasses is SO thick! I can't imagine how much thicker it would be if I did not choose the median option of polycarbonate lenses that are supposedly 30% thinner than regular lenses?! This is strange to me because his old glasses that we purchased through the eye doctor have the cheaper plastic CR-39 lenses and the left lens is MUCH thinner! I would assume that when I chose the polycarbonate (30% thinner) option, they would have looked better or at least similar to the lenses in his original eyeglasses. It's very disappointing for the amount of money that we spent. Also, I noticed a slit or cut in the nosepad on the right side and the lenses don't seem to "transition" as well as his old eyeglasses. I was excited at first when we found your website. My son tried on these same frames at his eye doctor's office, but the price there was a little more. That's when I researched online and found the frames on their site for slightly less. I don't know that we would order from them again or recommend to anyone.
I followed up on my order after a couple weeks and was told it was on back order and out of stock. A couple weeks after that I got a message my glasses shipped but they did actually ship till a few days later.
Dear Valued Customer:
Thank you for sharing your feedback! We apologize to hear that your order has been placed on a manufacturer's backorder. We shipped your order via Priority Mail as soon as it came into stock. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
I was able to get my glasses at an awesome price! The website is straightforward and easy to use. They have great variations of styles and brands. Highly recommend!
Dear Valued Customer:
Thank you for sharing your feedback! We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! We are bothered to hear that you're not completely satisfied with your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,