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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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The site says it takes 5-7 days to process your order. It took almost a month to receive my order. After 3 weeks of nothing I tried to cancel my order since it was taking way too long, and of course their response was they were unable to cancel it because it had finally been shipped. How convenient! It was a very frustrating process and I won't ever order from them again.
Comment good fast and correct. I would order again in the future. That is all I have to say this site will not let me summit my comment without typing 100
Great service and really fast. Styles are on trend and excellent quality. Customer service is prompt. Totally worth the money!
Dear Valued Customer:
We love hearing from you! We are very much complimented to hear about your positive experience. We look forward in serving you again in the future.
Sincerely,
Everything was perfect; however, it took three weeks to receive my glasses... they had to be back-ordered
Although I had to return the glasses I ordered, it was not through fault of EZContacts. The glasses just didn't suit me. From ordering to Shipping was a little slow. But All in all they did a good job.
Great. I am not going to enter 100 characters and doing this is painful. It was a great experience.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We truly appreciate your loyalty.
Sincerely,
I was very happy with the prices and able to get 2 pairs of glasses for the cost of 1 at my local optometrist however 1 pair of the MK frames were stretched out and I had to go get them adjusted. They said it was probably from applying heat to put in the lenses. The other pair (AX glasses) took 11 days from order to delivery but fit well. Overall, I would still order again and recommended!
I've used ez contacts because they have great products. And they do top notch makers.
What need to improve is their quality control. This is my first time so for all I know they may be really good with other products my progressives were off.
I wish they didn't ask me to do a survey or try to make up the difference with discount or something that recouped the time for me.
Dear Valued Customer:
Thank you for sharing your feedback! Please be advised that all our products go through inspection prior to shipping. We apologize to hear that you're not completely satisfied with your order. We will contact you directly for a final resolution.
Sincerely,
Thank you for makings shopping so much easier. I was very happy with the product and shipping. The user experience on the site was easy and without any frustration.
Dear Valued Customer:
Thank you for giving your 5 star rating. We strive for 100% customer satisfaction, so thank you for letting us know how we're doing.
Sincerely,
The customer service literally just cursed me out on the phone and my glasses took 3 weeks to come in. The wait was insanely long. The lens did not have the anti reflective coating I had asked and paid extra for. I did not call back because I was scared of getting cursed on again.
Glasses are great quality and pricing, EZConcatcts offers great products with great prices, have purchased products in the past from them and will continue too
Dear Valued Customer:
We appreciate your feedback! We're very much complimented to hear about your great experience. We are looking forward to keep you impressed on all your future orders.
Sincerely,
The product and the service were great. And the prices were much better than the stores. I would gladly buy again and refer friends
Dear Valued Customer:
Thank you for sharing your perfect rating. We put our efforts for 100% customer satisfaction. Thank you for recognizing that in your review.
Sincerely,
Everything was easy except that nose ratio thing lol... but customer service was fast and ordering was easy... FAST DELIVERY ALSO!
I ordered my glasses over a week ago and they haven't even shipped yet(I didn't get prescription lenses). I have received no email regarding my order and no one has answered on my emails. Apparently, this company has a bad habit of delaying the orders, as many other customers have pointed out already, but whats even is worse is the fact that they don't even bother contacting you about shipment delays (or anything else for that matter). Also its very sad that they respond faster here than they do on the actual customer service emails.
Great customer service, My glasses are perfect thank you! They look amazing! I would for sure order from this company again!
Dear Valued Customer:
We appreciate your feedback! We're glad to hear that you're completely satisfied with your new purchase. We hope to impress you on all your future orders.
Sincerely,
Priced glasses at local stores and found the identical ones at EZContacts for a lot less. Ordering was simple (had all the info from a prescription from the eye doctor) glasses arrived in less than two weeks. Fit and quality were perfect. Will order from here again.
I love my new glasses. So, ultimately I'm happy with the purchase price and quality. However, the website describes a shipping and processing time that is much shorter than it really was.
Dear Valued Customer:
We love hearing from you! We're glad to hear that you're satisfied with your new purchase. Please note that prescription orders may take a few days for processing. Your order has been shipped via Priority Mail once completed.
Sincerely,
I ordered a pair of glasses from ezcontacts and my confirmation email said they would arrive in 5-7 business days. Two full weeks later I still have not received my glasses. Their live chat costumer service was extremely unhelpful and it took 25-30 minutes to get a reply. I definitely would not recommend using this site. If I could give it 0 stars I would.
I'm very pleased with the prescription glasses and frames I ordered from EZContacts. You just need to plan ahead. Even though the website states they will be delivered within 15 days, the true delivery time is between 6-8 weeks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for passing along your feedback! We truly appreciate your loyalty.
Sincerely,